Resident Portal

It Takes A Resident Portal To Make A Village

Make your property a community with Resident Portal. This simple communications tool, in conjunction with a community marketing and leasing Website, will enhance any resident's total living and customer service experience.

Resident Portal is your gateway to great resident communications. Keep your residents up-to-date on upcoming events, fill your home page with fun weekend neighborhood plans, or share notices with the bulletin board tool. And one of the best time-saving tools ever is the optional Ellipse Service AdvisorSM. It makes it super simple to register, track and support residents' service requests.

An integrated Resident Portal allows residents to view their own profile, pay rent, refer a friend, read about upcoming events and service notices, and access community amenities. It can also provide a window for apartment operators to review consumer experiences by including our Resident Satisfaction Survey Center, or automatically following up on service issues with our integrated Relate 24/7SM service. Today's renter is accustomed to having information on-demand. Resident Portal meets this need within a feature-rich, scalable tool that delivers on simple-to-navigate, expandable content.


  • Resident Portal is a core component of the Progressive Website program, and a keystone of Ellipse SymphonySM
  • Post dynamic content: photos, events, messages, local information and more
  • Visually impactful "Refer-a-Friend" postcard will jump-start electronic resident referral programs
  • Personalized and secure resident login for exclusive community details and unit specific information and services
  • Resident satisfaction survey forms, which can be enhanced with an interactive Resident Survey Center
  • Optional integration with online payment and utility register and connection services


  • Provides residents 24-hour access to your leasing office on all Web-enabled platforms including desktop tablet and mobile formats
  • Strengthens online presence via targeted, local directory link-building strategies
  • Increase profits with ancillary income opportunities through local business coupon campaigns with Resident Links
  • Get the competitive advantage by building customer service through technology
  • Builds resident retention and enhance your online community
  • Enhance your property experience with social networking site integration

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