Ellipse Service AdvisorSM is the answer to accepting, managing, completing and tracking resident service requests. This Web-based application easily allows residents to submit, track and manage maintenance concerns. Ticket tracking and assignment is simplified by automated notifications and escalations. This system works great in a call center environment.
Designed with real-time, decision-making capabilities and extensive executive reporting, this multifaceted maintenance tool is Ellipse SymphonySM suite's most powerful component. Integrated Ellipse Service AdvisorSM communities provide residents with pre-populated unit details, and resident information from their property management software.
Strengthen resident relationships with Ellipse Service AdvisorSM on your resident portal, community Website for simple, automated data handling and console management. Save valuable time by letting residents initiate and track their own service-ticket activations. The process of scheduling service appointments is streamlined because your team and pre-approved industry professionals have secured access to their exclusive tasks lists.