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Ellipse Service AdvisorSM

Easily Manage Maintenance Requests

Ellipse Service AdvisorSM is the answer to accepting, managing, completing and tracking resident service requests. This Web-based application easily allows residents to submit, track and manage maintenance concerns. Ticket tracking and assignment is simplified by automated notifications and escalations. This system works great in a call center environment.

Designed with real-time, decision-making capabilities and extensive executive reporting, this multifaceted maintenance tool is Ellipse SymphonySM suite's most powerful component. Integrated Ellipse Service AdvisorSM communities provide residents with pre-populated unit details, and resident information from their property management software.

Strengthen resident relationships with Ellipse Service AdvisorSM on your resident portal, community Website for simple, automated data handling and console management. Save valuable time by letting residents initiate and track their own service-ticket activations. The process of scheduling service appointments is streamlined because your team and pre-approved industry professionals have secured access to their exclusive tasks lists.

Features

  • Receive the service request, work-order and vendor tracking system of Ellipse SymphonySM
  • Give residents the ability to communicate service needs on a 24/7 basis
  • Organize and deliver work order notifications with online simplicity
  • Provide insightful trending reports for all your maintenance-related issues
  • Customized service categories specifically for your community
  • Provides accurate note tracking and time-to-complete analysis
  • Enables residents to review status of work in progress
  • Automated escalation notifications based on preset time intervals
  • Organize vendors based on trade and locations

Benefits

  • Be a customer service leader by through technology
  • 24/7 access allows your leasing office to operate when your residents need it
  • Enhance customer service by providing timely communication to residents
  • Increase the effectiveness of your maintenance team through pre-qualifying each service request
  • Identify trends, and areas needing upgrades
  • Give investors, owners and managers detailed, accurate information on maintenance performance
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