A Glorious Monday

Oh yes, more cold rain and yet another day without walking or getting out of the house. I nearly forgot what it was like to live in Minneapolis so many years ago, and not being able to get out of the house for 3 months… oh, wait, I had snow skis and a heavy winter coat for the “winter activities” that come with that part of the country. Here it's just cold, and now that it is nearly the middle of February, I am ready for spring, which I keep saying is just around the corner. I am certain, and so are my house plants, all four fichus trees who've been held up for the past 90 days and they too are suffering cabin fever. Guess its relative; we would all have to buck up and live with the pending weather till April if I remained right off Lake Calhoun in Uptown Minneapolis. Thank God, I don't live there, I tossed my wool suits upon arrival some 26 some years ago, and though I thoroughly enjoyed my life back then, I am fooling myself if I am going back to the land of flannels and “oh, my gosh”.

I couldn't wait to leave work today; as I've been working the “shampooper” nearly full time since Friday when someone fed my poodle, Brody, beef jerky on Friday at work when he was in attendance. See, my dog is a champion of crap, anything that begins with a “C”, cheetos, cheese, crackers, chicken, and any variety of ice cream imaginable. But, spicy foods? Oh, no that is where we draw the line, and I am paying the price. How such a small dog can produce such as volume of waste. And, thank God for my wet/dry vac and some Woolite Pet Cleaner, or I never would have survived.  I've become excruciatingly keen to the dog jettisoning off my bed for the bedroom door, for the commensurate mad dash to the back door and back yard. Oh, back to the cold, wet weather.
Anyways…
Tonight my neighbor came over for the weekly meal and the latest version of the Bachelor. The reality television show that we've now been watching for the past six weeks or so. This time Heather, my sales associate and house guest, was present for our weekly tour through American culture. I gotta love Heather for who she is, screaming at the television show that the recent contestant departure threat should stick around and see if she wins the proposal. Otherwise as Heather noted so many times, “She should just come work at Ellipse.” As we danced up and down the kitchen isles, my neighbor found it difficult to even hear the television, let alone give its content any sort of validation for what was being portrayed. Once dinner was served and the show over, she was “outta here” vacating as rapidly as possible on her way across the front yard to the safety of the silence of her own home.
Tonight we proceeded to switch over to the first season of Sex in the City, which I acquired at Half Priced Books this past weekend. As I plowed through the second season of the Sopranos, I decided to catch up on the serial cable show my girlfriends have quoted so many times over the past few years.  As we cut our teeth on the first few shows this evening, I've got to say the transparent irony behind female to female relationships became ever so clear. Especially with having Heather in tow all night, though the high pitched voices, squealing commentary, voluminous laughing and plethora of inside jokes. Girlfriends will be Girlfriends, even if they get wine on your carpet or locate that mysterious source of dog poop between their toes, eeewww!

Super Sunday

Super Bowl Sunday, and exciting day of American Football, parties, Chili cook offs and plenty of beer to go around. This year's teams offered an exciting shot for the city of New Orleans, with hopes of bringing home the diamond encrusted famous ring and a shining new trophy. But really this is much more for the city which is a shadow of its prior self and a place that still remains on the mend from the wrath of Katrina. I don't watch football, so it was my intention to just stick around enough to share its results while pouring a cup of coffee at the kitchen counter in the office tomorrow. As I watched Meet the Press this morning both Hank Paulson and Alan Greenspan shared their confirmation for the Colts. While I secretly hoped that the first time visitors, the Saints, would pull off an upset to the surprise of the sports world. 

I was right on plan for the bit here and a bit there when I turned on the game at about 6pm. Only to be pulled into the tight horse race both teams created during the first quarter and such. Ok, just a bit more till the half time show with The Who and then onto some other form of distraction. But the game just got better, the best I can ever recall, actually. For the first time since the Cowboys won those three Super Bowls in a row some many years ago I was completely enthralled with a damn football game. People ask me all the time if I am interested in football, and I respond with “Sure, a guaranteed three hour nap… why not.” But tonight when The Saints came out with a successful on side kick to start the 3rd quarter, I was not leaving the sofa or the local CBS affiliate. Whew – Whew! When the coach waived the trophy over the podium, making me nervous he would Drop it onto someone's head below. Whew-Whew! For the scenes of the quarterback and his small child in his hands who was wearing a noise canceling headset to protect him from the screams. Whew-Whew! For the city who needs something positive to talk about, besides politics and the recent mayoral election resulting in the replacement of Nagin with Landrieu. Whew-Whew! For all of us underdogs who make it work, regardless of what is in our way. A time to celebrate ‘cause there is a time for all of us, we just don't know when.
The annual Super Bowl advertising event was just as interesting as every prior year. With our fair share of Anheuser Busch's products in mass, Clydesdales and all, the never to be embarrassed Godaddy.com references to the web for more risqué material, the famous stock trading baby from E-Trade and the inclusive Frito Lay and Coke commercials. What was definitively missing, Pepsi, who noted their absence earlier this month in the Wall Street Journal. Gotta say Career Builder took it for me this year, with the underwear clad “casual office day” or soon to be week.  And, the 30 second promo for Dave Letterman with Oprah and Leno on the sofa, that was honestly priceless. Being home alone this year, I was able to ponder the results of each placement with professional critique and goal setting memorabilia. For all the ads I was plundered with, I was a bit surprised that each and every one of them was directed to men, and many blatantly exclusive, such as Dove for Men skin products and car commercials explaining all the things men have to deal with, but they DO pick the car. Interesting that Madison Avenue chose to completely ignore the second half of the television watching demographics, though every home with more than two people in it today likely have a female or two present for the event. The more I thought about it, the more I concluded that Victoria Secret could have made an attention grabbing killing on so many fronts with their pending Valentine's Day lingerie sale starting this week. 
Before closing, I would like to ask the world to say a prayer for the congregation of the Unity Church in Abilene, Texas and the family of Pastor Karen Johnson, who was murdered by a petitioner on this past January 22nd. The memorial service was held at the church today for their leader who was killed during a pastoral care visit with a disturbed member.  When the message was delivered today at my own church service, I was struck by the amount of grief and instantaneous reminders of what happened to our employee Steve Swan and the events we dealt with surrounding his murder some 18 months ago. I was struck by how easy it is to go back to that day, and I hated the fact that this community would too carry a similar burden in their souls during their lifetime, as well. It burned my eyes and made my throat close up as I memorialized my own experience with our own tragic event, let alone having it involve something as close as my church leader. I understand the perpetrator committed suicide after the act. Our church does not believe in sin, nor heaven or hell, just forgiveness and God's blessing. Tonight, I am sad for this woman I have never met, and compassion for the murderer; knowing the devastation that could deliver such results. I ask God for vision and guidance for the next person who is contemplating such an act and maybe this action will result in their seeking help to prohibit it from happening again. That was the only way I could justify in my own mind how something could so tragic could be the way of God and the universe.

Sopranos

I awoke at 2:30am in the middle of the night, taking a second to determine that must have fallen asleep on the sofa last night in the middle of my conversation with Heather here in my living room. She is staying this weekend and all next week focusing on the new endeavors within the sales department reorganization. “You just laid down in the middle of our conversation, next I heard snoring.” I knew I was exhausted; guess I just didn't realize what little I had left.” Last week included meeting on top of meeting, the trip to Houston and a handful of client appointments. So by the time the weekend hit, the only thing I could think about was a free weekend at home.

Today included my monthly spa day, with a schedule change by the nail salon “Lesa, can you come 20 or 30 minutes late?” “Sure, I have absolutely nothing on my calendar today.” Well, really my plan was to finish the second season of the Sopranos this afternoon, and upon my time to leave the house I had a mere 45 minutes left in the final CD. Can't say how thoroughly I've enjoyed this television show over the past handful of weeks, I guess because so many things about Tony Soprano resonate within my own life. I really don't need to state the obvious, how he runs the New Jersey mafia, extorts people and kills others for a living, and I am just the CEO of a small company. Our similarities begin from there, including his handful of close companions following his lead each and every day in their effort to deliver on the expectations set forth by the New York home office. The way he terrorizes the FBI reminds me of my own antics within the multihousing industry itself. His incomparable generosity with his family members, though the frequent priority for the enterprise gets in the way, reminds me of my own my immediate associates and working environment dedication. I love how he does whatever is necessary to get the job done, and no matter what he delivers on the expectation. I certainly appreciate the personal anxiety he suffers daily, as my own burden is frequently enough to move me to tears and then some. I am not exactly sure why I have such an affinity for this character, knowing what he really represents. I guess it is his live or die connection to his business which strikes such a personal cord with me, feeling like I do today, I know that there is nothing between me and Ellipse.
Tonight upon return, a late meal was followed up by this evening's Cheaters, television program starting at 10pm. Not only is this show embarrassing for those featured, but the fact that it is filmed in Dallas makes it even better. There it is time for the first episode of the 3rd season prior to turning in tonight…who knows, I might just be showering again in the middle of the night as I start the next iteration of my obsession.

Can we take that to go?

 

I know we told you were gonna be 20 minutes late, but we were wrong, we're actually on time….
Last night after driving to Houston in the torrential down pouring rain for all 4. 5 hours last night from Dallas, I figured I would sleep like a baby once I arrived. I mean really, the Heavenly Bed at the Westin ($99.00, thanks Hot Wire!) should have put me down instantaneously. But no. With the last glance at the clock at 3:30am, I figured not having the leave until minutes from the 10 o'clock appointment could easily make up for the deficit. Until Heather Robinson, my associate sales person, says first thing this morning, “Crap, this place is 30 minutes away!” with exactly 45 minutes prior to our scheduled arrival.
Interestingly enough, I recalled in my weariness late last night that we set the alarm for 8:30am, since we were “just around the corner”. Hey, I am tired and beat down, and all that sofa work I did last weekend is barely keeping me up on my high heels this week. TGIF! Ahem, should I say TGTO, “Thank God Today's Over”. Ok, so the morning meeting was fabulous, and I've got to say that Deborah Holcombe, VP Asset Manager for GFI Management in Houston was not only enjoyable, but a sincerely enlighten business woman. I loved our solid business discussion and her insightful contributions, inclusive of that fun sense of humor and whit. Best of all, when during the meeting Heather's stomach growled like a small animal just entered the room. Obviously hysterical, knowing that we had just woke up, hauled-ass out the door at the hotel, praying we would not waste her time with us being too late. Oh, that was until we showed up a couple of minutes early.
Leaving their office with 10 minutes to spare for our lunch engagement with the team from Mosaic Residential , we hopped in the beetle for our next stop. Only to realize that Heather needed to confirm the location and address. Leave a message, head back into down town hoping that we can get a solid start. “Velissa, we're gonna be a few minutes late for our 12 o'clock lunch engagement. What? Oh, it's 1 o'clock at Jonny Carinos? Great, see you there.” Call back, no its Cabrera's Italian Kitchen, maybe on Voss Rd, but there are two right next each other. A text confirmation as expected and we're golden. So we head to our destination, arriving with 45 minutes to spare. Order appetizers; eat as much bread as possible with a glass of wine. A gift after the morning we had, completely negating the text message confirmation. And, the pending message that the meeting is at the other location. Heather reminds me exactly 10 minutes prior to our guest's arrival about the text, which now became the departure time for our mad dash to the other location. Hurry, hurry, until I looked down to realize we were out of gas and additional stop will be required. Yes, the additional stop as the car sputtered out of gas at the shopping center across the intersection from the restaurant, as we rolled into a quasi-made parking spot. “Dear God! Call Velissa and tell her we are now going to be late, yet again, as the ‘car broke down.'” The team at Mosaic was polite enough to caravan to our Cabrera's to meet up with us. A brisk walk back to the restaurant and our seats at the bar for the replacement of our calamari appetizer, which we were unable to consume due to our instantaneous notice of departure.
Howling, all seven of seated at the table couldn't stop laughing at my story about Heather stepping on the brake to keep the car from rolling while in neutral, albeit I was trying to push it into an actual parking space. OMG! What an embarrassing day! Only until I once again humiliated myself when I miss understood that Abe Ehimani, Partner at Mosaic, was attending the Olympics and not actually participating in them…Yes, there was not much left of the decorum at lunch when I referred to him as “Real Estate Executive by day, and Olympic downhill skier by night.” Then there was the comment that Whistler, located in British Columbia Canada, is just a short drive from Denver, right? And, the hits keep on coming. As I suddenly realize the damn sweater I was wearing was actually on backwards.
Well really, in and amongst the silliness, I've got to say the engaged heartfelt discussion with Velissa Palmer, Partner at Mosaic, about why we are entrepreneurs in the first place really made me pause. So much so, I noted a couple of her comments on a dry cleaning ticket in my purse, while requesting permission to share this on my blog this evening, after returning home via our once again rain soaked ride in the car. “Lisa it starts with the variance reports. Everyone has ‘em, only few of us really have so much to risk in delivering them.” She was referencing their nascent fee management organization and how Mosaic's value statement comes with personal investment and consideration. “Our employee base is key to our business development and mentoring is something we must all be committed to. Promoting them, and you, is beneficial for all of us. Integrity for what we do as a whole, and indentifying the best for each of us.” Note the use of the word “us”. I never use that word when referring to my employee development, I only look at the contributions between the parties, employee and company. I sincerely loved her reference to herself in the equation. She continued to explain; as employees are engaged into successful positions within the organization her job gets a promotion as well. She is responsible for the field operations of their $84M owned portfolio, and as young as she is, she is a part of that partnership base.
Some time ago, Velissa shared with me Mosaic's effort to raise capital for their first three communities, and she personally invited me to financial participate. I was flattered that she considered me a member of her high wealth network, albeit, I am a heavily capitalized small business owner. I was holistically impressed that this young lady 2 years ago was part of that prescribed management team. And today I was blessed with the very reasons as to why she is so successful and will continue to be a rising star in our industry. But, today I once again received something from her; the gift of new insight into what I was certain was a closed topic. I will take her message to heart, in my attempt to realize that I should include my personal rewards while I develop and promote those within Ellipse.
Frankly, what I got from her was dramatically more valuable than the ride to and from the Shell station with my $9.50 single gallon gas can. Though I was appreciative, I am certain Heather much more blessed, with the prospects of walking 3 blocks in 5” heels.

Clutter kills Passion

Clutter, we all have it one form or another. For some it is house-based, for others it is the inevitable lack of focus and procrastination, and yet it takes on other forms as well. But, either way, clutter kills passion. All that positive energy gets blocked, because stuff just gets in the way, we don't get what we want, our passion disappears, and then we use whatever means remain to complain. I would rather confront is what is in my path, clear it, and move on. Kinda like the car parked on my driveway last month January 14th CEO Blog Post. Sure, sometimes it includes confrontation, sometimes it includes being mean as hell, and sometimes it just takes drawing attention to the blockage in communication, participation and commitment. No matter what it is - I am passionate about EVERYTHING I do, Work, interests, people, entertainment, My God, and living. Anyone who knows me well enough will agree. I am a “Katie Bar the Door, cause I am coming through”, good, bad or indifferent (well there never really is an indifferent, is there???) type of person.

I was on the phone this morning with my associate Susan Wilson, telling her how much appreciate her support, incredible work ethic, company knowledge and passion for our company. I shared with her, that I am personally amazed that she still works at Ellipse, and she should have told me to shove it about five some years ago (shortly after she started) and numerous times since. I told her that I finally concluded that she is the most stubborn person I have ever met and that must be why she not only remains, but excels. She politely replied, “Well, I am stubborn, but that it not why I'm here. I'm where I am today, because, I love the company and what we can do for our clients. I truly believe in the products. And frankly, though I can crawl across the table and punch you out on regular basis, I love working for you. ‘Cause when it is fun at Ellipse, there is no better place in the world. And, I know when you and I have at it; something will come out of it to our betterment.”
My mind immediately flashed to my memories of 2006 when Susan and I traveled the multifamily industry tradeshow route from spring to fall handing out free tee shirts for our Buck Up and Wear It campaign for breast cancer awareness. During that 7 month period we, together, handed out 5,000 tee shirts to show attendees. And, collectively with Resident Check, Property Bridge and personal contributions, we delivered over $26,000 to the Breast Cancer Research Foundation in November of that year. Susan was one of the personal reasons that Ellipse supported that campaign, along with Kristi Johnston, our VP of Operations, and Brian LaTatture, one of the then sales guys at Ellipse, all whose families had been impacted by breast cancer. Honestly, neither one of us could hear another story about a loved one, a family member, a wife, a sister, an aunt and a male family member or two, who were battling cancer, died from it, or thank God, recovered successfully from their treatment. I know one thing, for sure; Susan and I became sisters of a different sort that year, bound not by blood, but with the heart. We became warriors in a way and our relationship at Ellipse would never be the same from that final day at Brainstorming 2006 which ended our travels that year.
That's passion.
That's working for a small company where screaming matches occur due to strong personalities and even stronger opinions. I heard from a handful of folks who read my blog, and yes, yesterday was an interesting post. That I appreciate. Today, it was back to work, more diligently than ever, thanks to the compromises and decisions that occurred yesterday behind closed doors. Sure, some of us are still working through the hurt feelings that happen when there is a heated exchange. But, I personally pulled on my jeans today for another round of engagement and passion this morning. Albeit, a bit later than I wished due to the phone calls I started first thing this morning. How is that? One call becomes six and next thing you know it, you are calling your neighbor for a ride up the hill to share a late morning omelet at IHOP.
For me, those are the days when I am most productive; for someone is not walking into my office with some distraction or acceptance to take a telemarketer's call. Those are the days when your eyebrows are still a bit burnt and your hair just won't relax due to the strong wind it encountered in yesterday's discussions. But those are the days when the virtual camaraderie becomes the real version with an inclusive rally for what is right and the firing up of the collective passion in all.

Gr-r-r-r-r

As I hung up the conference bridge connection tonight at 6:10pm I noted to my associate Susan Wilson that we had been on this call, and in this management meeting, for 5 hours and 47 minutes to be exact. Dear Lord, I remembered a couple of times where we all broke to get something to drink, use the bathroom or walk out of office, prior to Lee and I reaching over the table to stick the other person in the eye with the closest sharp object. But it was just unfathomable that nearly six hours rolled by and no one was done talking. How does that work? I mean really. We've been working on the arduous details for creating a successful client management and sales organization for 2010 and this was one of many meetings. At one point today, the discussion was so heated that Richard came in and told us in the room and the parties on the phone that the masses were getting restless. Frankly, I didn't care. I was hell bent and determined to come up with a plan that worked for all parties, inclusive of the company and the employee base. And, it was going to come to fruition in short order. What I wasn't gonna to do was revisit last year where each and every month we lit a candle down at the nearest Catholic Church for God to look down upon us with blessings and riches. Economy no excuses.

I hung myself out there today when I exclaimed how 2009 was my worse year of deliverables since Lee and I started the company. I personally took the hit for poor staffing decisions, misguided planning, and lack of commitment. For those of us who survived 2005 with our three corporate acquisitions, mis-fired staffing placements and inexperience, I explained that last year was even worse, for me. Not the company, collectively the group delivered a 12% improvement over the prior year, and our current management team was just getting seasoned enough to have some solid impact. Seasoned, listen to me, what I really mean is roasted, fired and ground up enough to make thick skin and hard knuckles, even though we remain soft in the inside. Soft, for this company, each other, our industry and our steadfast convictions and we remain true to ourselves, through it all. Poor Richard, he's lucky he didn't get my half drank can of pop tossed at the door…
“Why don't we order a pizza and we will watch the Bachelor? I am leaving here shortly.” I stated as I called my neighbor's house to join me for a couple of mindless hours. We both hid from each other last night, I working our 2010 business Performa till 2:15am, and a horrible bout of poor circulation after spending 7 successive hours on the sofa with a laptop in my lap. Who knows what her story was, as the familiar kitchen light was off at an early hour. My dog and cat really didn't seem to mind the television blaring out the entire first half of the second season of the Sopranos. Must say, after 7 consecutive episodes of the show, even I got tired of the “F” word, gangsters and all. But the show kept me company and on task, as I was not going to bed without a plan to start my day. As it was, I was in for a 10am first of the month meeting with the sales team and I needed a vision on what was ahead of us all. We delivered an amazing January, excruciatingly close to our goal, and certainly better than what I would have hoped for. Especially considering there is nothing new when the calendar indicates a level of engagement for the New Year.
I owed one of my guys an apology, for being especially harsh in the meeting this morning about coming unprepared. I stood there this evening in the copy room with tears in my eyes, disclaiming my forgiveness, all the while hating myself for being a chick. Sucks, especially since an overzealous male executive would never even consider exposing their personal vulnerabilities like that, but I am what I am, a cuddly female grizzly bear, with some very sharp teeth. Break ‘em down, build ‘em up. Give ‘em direction, give them vision and look for them to deliver on your notions. Many people think that my thinking is so advanced, and that my explanations esoteric to the light that only a small group can actually grasp my eloquence. (How much on the scrabble board would that be worth?) I try to be a simpleton in my explanations, simultaneously while I try to give folks the big picture, ‘cause that I the way I like it myself. Where does what I am doing fit in the grand scheme of things? Gosh for not being one who likes programming, I guess I would be a good team member for a really huge development project. I could build my section to specifications and be done with it all neatly falling together in to a complete application.
Then again, I don't do well with remedial. Why settle, when we can kill ourselves and deliver the best? I am a take no prisoners type of gal here, tears and all.

Happy New Year, sorta

Here of late it brings a chuckle when I view the tired faces within my office. I've said this before, but with the renewed sense of energy for the New Year, we've all been operating on full cylinders since the first day of January.  Someone said to Richard “Can you help me with umptysquat?” He responded with a simple how about tomorrow morning when I am not so tired. Unfortunately, the very same person asked Susan Wilson and I the same question, only to get the same answer. The entire situation reminded of when I moved down from Minneapolis to Dallas, where every sunny day I felt compelled to make the best of it. Until I realized that it is sunny 97% of the time around here. Like back then, I think many of us have hit the proverbial wall over the past day or so.

Planning, operations, systems and staffing have been in the cards each hour over the past month, and honestly, I can't think of one person who didn't go home tonight without an extra line or two in our furrow. It's a good thing though, as I really see some possibility coming out of these many discussions. But what really interested me was the amount of stuff that seemed just fine when we implemented it over the past couple of years, that today just seems out of date and no longer functionable. How exactly is that happening? Does technology, the Internet or business change that quickly in today's market that we are in the constant need to modify stuff?  Yes, I appreciate change, but to this level.
Today, the Apple Tablet computer was all over the paper. Everyone wanted to give an opinion, compare its offering and predict its viability. Gotta be truthful here, Steve Jobs looked exhausted in the USA front page image I which he was featured. I know what I deal with on a regular basis, can't even imagine being at the helm of the best industrial design company in the world. Their stock continues to climb, with hopes that Steve can continue to deliver in jaw Dropping product concepts that will change the way we interact with the electronic world. I am in awe for his reign as the king of pop culture (sorry, Michael Jackson). Who will dethrone him? Hate to think this new format might put a chink in his armor, especially since it requires a shoulder bag, or murse to carry the darn thing around. I guess I would like to see tiny LED projection devices that allow us to replicate the human connectivity to the traditional computer but with just a tiny consol in the right environment. You know something that projects the monitor screen on to the table, as well as the key board and mouse. Or, maybe we just got to the smaller format enough times that we are all now wishing for some type of a device where we can actually read the font and operate the key pad buttons with our fingers successfully.
Smaller format, more content, high portability. But is the current culture about getting back to basics and less data interaction? FaceBook postings are down, Blog readings are concentrated to available time, Linked In discussions are not nearly as prevalent. Who has time for social media? Gosh, all that networking we were so anxious to do at the end of last year has slowed to a halt, and getting a returned phone call? Oh, those are none existent hereof late. Can't say this is a bad thing, getting back to business. Implementing all those good intentions. It's good for us to engage in our professional relationships and core business practices. I've even been invited and will be attending a Rotary Club meeting tomorrow at Magiano's Macaroni Grill. Always wondered what that group does, besides small financial scholarships for needy college bound teenagers in the community…

U.S. Cyber Warfare

U.S. Cyber Warfare Coming Soon...... an interesting video composite and a thought provoking discussion -

9% Burned Already

Ok, so here you go. The first 8.33% of your annual budget and operating revenues are to be delivered in the next four days. Don't know about you, but I am certainly not prepared for that endeavor. Can I take a pass on my turn? How about adding my overages or variances into the next 9% category?

Gotta say here, as everyone knows I hate Mondays, I abhor the month of January even more.  Are we not all provided our next year's expectations on a silver platter in October, or in a companywide meeting, with confirmation during the final part of the last fiscal year? Then kapow…here is your new operating expectation. Can someone please let me know how this change occurred, when nothing eventful occurred between December 1st and January 1st, with exception of the flip in the calendar page? Man.
Today, I was exhausted from our executive dinner/event last night. But as noted, there are only four days left in our scrambling window, so work it was. Lee and I finished off our day with this evening's strategic development dinner hosted by the top level executive team at RealPage.  Gotta say, for as much as I've called these folks the “evil empire” for the past 6 or 8 years, I must commend Dirk W., the president of the organization with some interesting, high level conversation. As a core integrator in the industry with regards to third party management and services, I am salivating over the opportunity to pass the olive branch to RealPage. And tonight, I sincerely believe some healing occurred. Dirk actually appreciated my statement on our client centric management focus, as he shared their value basis of ROI product pricing. I talked about how integration with the PMSs was of key importance, and he shared how RealPage has grown to a $100M gross revenue company. I included what it was like to be a leader of a self funded company, and he shared the some nuances of the spending spree the company Domin-8 operated on during their short tenure in the market. I did, though, appreciate his candor, his personal attention to my conversation and his industry knowledge. I am happy to say that I believe we are closer today in working together for the betterment of the industry in the future, for the sake of all parties involved.
I learned some business concepts today, just when I am starting to think that there is not much left for me to be exposed to. As CEO of a small company, I am finding myself more than impatient in discussions that are perceived as remedial. Lee is a much more patient person with that regard. I find myself getting agitated over the dumbest things and then finding my attention drifting off to some other topic. I liked being able to spend time tonight new concepts, albeit, I am honestly tired and it will take a couple of fresh days for those ideologies to sink in. I do appreciate that my applied business practices are based exclusively on my time spent at Ellipse. And that I am ok with, ‘cause I've been put through the gamut. But tonight, Lee said something that resonated dramatically in my mind's eye, “Lisa would do anything for free, if she thought she would make money at it.” The irony was there, and albeit, the tongue and cheek humor a bit painful. But when it comes down to it, the statement resonated with truth. I'm cheap to the bone, and I make business decisions based on my own perceptions. Tonight I sincerely understood what that means for me and Ellipse. I promised myself on the drive home, I too would look for the ROI in what we do, rather than just NOI. Yes, teaching the old dog a new trick really is not that hard, with me it is different ‘cause I guess because I really am just a mule.

Charlie Palmers

Ok, tonight Lee and I decided we were going to take our newly developed executive team to dinner at Charlie Palmers down on Main Street in down town Dallas. What a great setting, the personal dining room with all 11 of us in tow. During the first course, we were so very polite and reserved in our efforts to impress the ones next over, only to become the tawdry group we were, especially by the time the time the evening ended. It was memorable. We laughed until we could barely move and as embarrassed as we for each other, the humor just kept getting worse. Till Lee kicked us out, all of us, not really ready to go, but her mind's eye knowing how much many of had drank and cavorted. I loved that our VP of Operations, Kristi Johnston, was in person tonight with us all, since I miss her sooooo much in our daily value, frequently with the client perspective in place. Gosh, she looked just beautiful.. I realized that it had been a couple of months since I'd seen her last, and I miss her dearly. When she was attending adult college a couple of years ago, she and I would get together on each Wednesday evening after completion of a course exam, we would party, hard. And on those days we would talk about work until the sun rose in the night… Tonight, she made me laugh on more than one occasion, making me realize how much we have changed.

Its Sunday, how lucky.

My neighbor didn't come over for our usual Sunday night meal, obviously she needed a break.  I had to have a nap to today after the escapade of work at the office yesterday.  Even the dog went to bed early. I got up this morning just fine, but by the time church was over, I lost whatever energy I was toting about.  Church was work as the minister exclaimed that she was really struggling to please everyone, my church associate Kristin shared at lunch that shw was aggrevated her new classes at school and Richard told me we actually carried 1300 lbs. of batteries, rather than 500 yesterday. That's fine, my nap was fabulous. Nothing memorable, I just awoke after two and a half hours with some form of a feeling of accomplishment, similar to what I felt when I came home last night. Thought that was strange, feeling like I did something just by napping. Lee says something about her ears ringing when she is tired, I noticed that today as I was driving, realizing later I never turned the radio on.  Must have really been tired. A good tired, as for me a good bout of physical labor does my body right. I told Richard today, I should not have been the CEO of a technology company, but a landscaper or housekeeper, instead. (Yeah right, maybe I'll work in my own yard instead.)

What is it? We're three weeks into our new year and we are all worn out already? I'm being serious here. Last year ended with a whimper and we all leaped into our positions determined to make an immediate difference in 2010. Just as someone asked me the other day, “So what is your impression on this year?” “It's gonna be great.” as I proceeded to explain that our society put itself through the gamut over the past 19 months and we are all hell bent and determined to move on. I really think the mark moved down a bit and now we will all start over from here. Interesting that it is a new decade and all. I mean think about it, 1920 after WWI and 1940 after the depression, those decades were memorable with wealth and glamour. I am looking for these teens to deliver the same energy, social release and full living. I always said if we would just stop hording, things would turn around. I am pretty much certain there isn't a whole lot left to horde, so that means we've gotta start making stuff.
I heard back in the fall that the soup stocks were down at the grocery stores and that Campbell's was back to manufacturing and distributing their wares. See that does matter, ‘cause soup has the longest shelf life of all food products, and Americans were down to buying soup.  I've got to be honest here, that indicated that we were not long for change and returned prosperity. I too bought some soup when I went shopping a couple of weeks ago, smirking to myself in the checkout stand that I was doing my part to engage the new economy…
I was reading Saturday's Wall Street Journal this morning before church. Obviously the ramifications of Massachusetts going to red put some concern for those operating inside the Beltway. Can't say I am all too unhappy about the change in energy, albeit a bit shocked. As I understand this election came as a surprise to many. Now the paper is ridden with the moved target of the current administration, Wall Street and the financial district. Along with job creation, the economy, the Bernanke renewal and what appears to be the abandonment of the effort for a national healthcare program.  Gotta be honest here, as much as I try, I struggle with politics as usual and the associated short term cycles in which our elected officers operate. It's getting messy as many are running for cover and distance themselves from the elemental decisions, ahem, negotiations, that were rampant on the National Mall a mere three weeks ago. Maybe our country finally got what it needed, a clear and instanteous path to Washington DC via its constituents, thanks to the Internet, social media, blogs and link sharing.  Everyone always said politics was dirty, but none of us every really had access to validate that statement for truth, until recently when we saw Montana with their no social security fee increases, Louisiana and a Senator Mary Landrieu's state deliverables and the look the other way on union health plan tax implications. Eeeewww. Not sure if the illustrious new senator from Massachusetts will be any better, and does it matter, anyways?  Until recently, I would have said no, until the impossible became possible.

Fresh Batteries

Today Richard and I had lunch with my neighbor, prior to going to the office to work. See we decided to this was the right day to install 500 lbs. of battery replacements on our server battery backup system and I wanted to clean the carpets in the office. Richard certainly found it funny that I negotiated my time to help with his battery install if he would help with wagging buckets of dirty water to and from the kitchen as I clean the carpets.  Tonight I can barely move, as my physical being is completely destroyed feet first. The bath I drew was not nearly hot enough to clear away the aches from my elbows and knees, but my sense of accomplishment helps dramatically.

I started to think, was it the cost savings that I did the carpets for? Or, was it my compulsion on doing things right, which is the very same reason I don't use a housekeeper. Either way, I know one thing for sure; I won't ask anyone to do anything I personally won't do myself. CEO or not.
Dear God, I hope my feet are better in the morning. It might be a bit embarrassing if I crawled into church in the morning. ..

Fridays Review

An interesting week at best.

A few things really stood out on my path to successful stardom. This week was especially entertaining or aggravating, not sure. Here we go, in chronological order –
1. I heard from that snappy woman from the Mercy Wine bar this past week ago Thursday and the one whom I ran into at the gallery event last Saturday. You know the one; she was so busy telling me about wines from France in an effort to impress me and the one I responded to with “Oh, I am just working on the west coast of this continent first.” She determined that I was connected to JD Miller the painter, who surely operates in a solid high wealth network, but I am not sure if she really understood that I am just an impressed follower of this talented guy. Simply put, she emailed me a hello and thanks for the other night, inclusive of her sales pitch about benefits management. At that point I was done… Oh, BTW – if you do hear from Andy, I still think she is adorable.
2. I got invited to participate in a professional women's Board of Directors business development group this week; via voicemail on Monday, letter based invitation on Tuesday, office visit to the unavailable on Wednesday, and phone on Thursday. The call on Thursday went like “Why do you want to get with me?” “We engage women in the area to participate in critiquing other women businesses, by creating a team of professionals who also own successful businesses.” “Oh… (long story short) I have, in the past 5 weeks, split one of my core executive's positions into three jobs, promoted my co-founder to President, hired two new senior executives, promoted 4 people into Director level positions and redirected my business development team into something completely new. I am not sure if I can take a group of associated individuals I don't know telling me what to do next or what I am not doing right now, without my head exploding” “ Oh, I can see that, thanks for visiting with me. And, good luck.”
3. I asked to participate the next day in a Third Party Board of Director's conference. “Why would I want to get paid to advise another company on how to be successful, when I have one right now who needs tending?” was my response to her call. “Why not call one of the banking institutions I know, they like to sponsor this type of stuff.” But, when you call they are hard pressed to support these businesses' cause they don't have the underwriting capability. Except Jake Hardin, Frost Bank, Mansfield, TX. He is the only guy in banking who doesn't make crap up just to get you to make your deposits in his bank. Oh, I referred him to this gal, he actually appreciates female entrepreneurs. And, I didn't have to sell my company to work with him.
4. I am writing an article for Multihousing Professional Magazine. Lee recently encouraged me into this philosophy that socio-economic management is good for the renters, the metro area and the asset holder, simultaneously. Silly me. I called the city of Dallas community development office, the one who funds property updates and such with county/federal/local grants with a high level perspective. Interestingly enough, the lady I got on the phone was very literate, and interesting. She deferred me to the Assistant City Manager and/or the Director of Umpty Squat. Cool, I am gonna get some real vision for the city. You know, theory, The “Invisible hand of Government” or is it the “Stronghold of the throats of property owners” that will deliver the city district with common standards of collective improvement? I realized how nervous I was with that acceptance of the call back. “I am not sure if I am the one to conduct the interview… maybe you should do it?” I said to the Publisher of Multihousing Professional Magazine, “I am just a business person, trying to get a nut.” To the response, “Lisa, you are a smart, applied business person, and I know you like when it becomes uncomfortable.” “ Yes, but...” Ok, she had a point.
5. I know and appreciate that I am intimidating with regards to people contacts. My hard, take no prisoners' style, often my basis of intimidation which I really do I hate about myself, thanks dad. But, the best to me was the other day when I was visiting with an industry contact who said during our communications “my children's ex-mother…” then correcting himself with “oh, I mean my ex-wife.” See we set up an apppointment with the intentions of working collaberatively in our sales efforts, then as usual, I put myself out there and they either don't reciprocate in kind or fall in step with their management. This guy was of the second type, shuffle, shuffle, shuffle, look around the room... I thought, “Shit, this is incredibly funny and unfortunate at the same time.” Here I am, trying to build trust for a common client relationship and what do I get… but then again, that was just hysterical. Enough said.
6. When it comes to this blog, I found out today that my employees read it, clamoring to gain my attention long enough to be recognized for their hard worked heartfelt contribution. They've told me this personally, that it make them proud to a part of such energy. A getting their name in lights sort of stuff. So when you add my message of commitment to continueto do said, in my post the day before yesterday it made them even more interested. I exclaimed my person distain for not being able to accept their efforts in a positive light, for whatever risk is involved going forward, is just ridiculous. Regardless, I will continue to say “Thanks”, for both the entertainment factor, such as someone who pushed their broken down car up the parking garage two landings to find an open double parking space, allowing them to push the vehicle safely into said, without causing damage to the car next over. Or, the ones who really do impress me personally with their extreme contribution towards making us better. For those it is only fair I can call them out publicly for being so great.When it comes down to it, it's both types relationships that make Ellipse the best place to work for, ever.
7. Khan, our 5 year long programming employee asked me tonight if when we were going public. Interesting, since we only have to be $5M to do so….
8. / Today, Lee announced at 4:15pm pulled the entire company into the conference room to anounce that the entire company was going to Sherlock's Pub for happy hourm, until ofice close, at 6pm. There we went, each and every person instructed to leave, collectively, by the noted time. Man, that couldn't be the any better. I F'n loved every minute of it, all 46 of us who showed up for the last hour or so such a crazy week. It too reminded me of when Richard said to me “Lisa, do you remember that time Lee did that last time? You said, “And not it's now Tuesday.” Indicative of the Friday happy hour; which turned into the Thursday happy hour, followed by the Wednesday happy hour, onto now to include Tuesday and all the days thereafter that week. Well, Richard, Tony Roma's closed their restaurant around the corner many years ago, and now we have 45 employees. A far cry from the 6 or so we had back then…

Political Correctness

Why do they call it being politically correct, when I am not running for public office? “Lisa, you are not being politically correct…” or “Lisa, you can't say do that, or say that, or be that.”  Someone in the company, industry, or the world might not like what you've done or said.  As politicians continue to do ass stupid stuff on a daily basis, I find the entire process of being in the business world interesting as ethical hard working professionals get the tagged with an acronym for the other guys' behavior. So today's topic was my blog, being inappropriate for the business I founded. Oh, let me say that again… I own just about 50% of this enterprise, personally, and I am not appropriate for my own company. Whoa… yes, as in slow the horses here.

Let me start this post by asking this question, “When was I ever appropriate?”  Oh, that would be never.Thus the reason I personally funded the start of my own company.
I left corporate America due to my distain to the energy removing, ass kissing, fear ridden environment that was killing my spirit. I started Ellipse so I could stand for what is wrong in business, the overzealous need for being politically correct and the lack of operations based by the heart. Yes, I do appreciate risk mitigation, operational standards to ensure people are working in an environment where they feel happy, supported, heard and commensurately rewarded for their participation. When I worked for several large telecom/wireless companies as a successful outside sales consultant, I was always supported by my immediate boss. That was a no brainer, with me delivering 300%+ of my quota, annually. These guys would move mountains if I could sell more. But I assure you, just a bit further up the org chart the female regional sales executive not only prohibited me from being successful, but doubled my quota one year just to cramp my style.  Jealous of my success? Maybe. Was I a Budget breaker? Sure.  Too much fun when it came to the guys in the sales office? Likely.  I'll never know, obviously, I quit. Maybe that was her plan all along, move on the big-mouthed, trouble-maker, easy enough. 
I've always spoken from the heart, a take no prisoners type of persona. My expectations are high, my ethics extreme, my exterior tough, my conversation crude, and my intentions are meaningful. Passion is my base for everything, I expect life to provide me opportunities and I will create more if necessary. Is that what an investor, business professional, employee or client looking for? Maybe… maybe not.  And that's ok, because those profiles have never been there for us, just ask the many financial institutions we've been in front of over the years. Gosh in 2000 prior to the dot bomb we still couldn't get any sort of loan or funding, though money was flowing in the streets. And today, I am thrilled we didn't fall for those half baked, intentional low ball offers we did get, ‘cause today it's just Lee and I still standing. Don't worry, there are plenty of hard working people at this office who are politically correct in their business interactions, and they will glady facilitate your introduction or call. But, they are also not the risk taker here, either.  Oh, that is my job, pushing the envelope in the market, product development, while facilitating the rest of us in getting what we want and need. Even though we are not in the right social network and I am good with that.
As I sat in a planning meeting today with my associates, in tears, exclaiming that I am not corporate material, and yes, I would never put my organization or its employees in harm's way. I take advice; I march in line and follow when asked with justified means, all for the betterment of the company. But, I assure you when I am told that I can't compliment an employee by name in public recognition for their professional endeavors and commitments to me and this company, because it can create a liability, that is when I say “I politely disagree” and “I'll take my chances here on this one.” This is when my renegade management style might bite me in the ass, but at least I'll go down trying with no regrets.

Gratefully Yours

I came home tonight at 7pm, the earliest in what I would guess 3 months…or maybe a day or two buried somewhere in my schedule where I didn't get tagged for happy hour or some impromptu dining event. Truthfully, I was speaking to Jerry at Glazer Wholesale liquors about an event I am planning for the first weekend in March at my home. He is working on locating a vintner for my open house “Close encounters of the cultural kind”, where I am presenting an artist, executive chef and vintner for an evening of great art supported with food and wine pairings. More to come… if you're in Dallas on March the 6th and you want to meet the terror behind this industry blog along with other professionals in the business, email me and I will put you on invite list. So here we are, talking about wine and Sonoma Cuttrer Chardonnay, which is served nice and cold, at where? Blue Ocean in Lewisville www.blueoceansushilover.com , the best sushi joint in the metro area, a quick call to my neighbor “I'm craving sushi, call me.” Crap, the men's tennis team is looking for a fourth tonight and you're not available? Cheese, crackers, diet soda and an episode of the Sopranos, for me, I guess.

I've been the social director for Bhante Wimala , my Buddhist monk associate who is coming to Dallas on the weekend of February 13th. He will speak to my employees on Monday in exchange for a trip here and a booked education session at a church or two. So here we go… three pastors, a couple of adult education coordinators and a personal call or two, I am getting some headway. His humanitarian efforts make an extremely interesting story, add his perceptions on healthy living and loving those about you, it's worth a couple of dedicated hours.
The weather is beautiful this evening, 50 degrees or so, unlike the bone chilling 20s we were just having a few weeks ago. I've spoken about healthy living and my daily one mile walks, and tonight was just glorious for both person and hound. One thing I've learned, I eat and drink whatever I want, and the only way I can do that is to get my one mile in on a daily basis. That cold snap added about 3 lbs. to my girth and that just will not do. I know what to do to take care of myself, plenty of rest, eat right, and exercise to combat the stress. I've written about it previously, a simple health plan is really not hard to manage and it sure as hell combats the stress one at my level can encounter. Tonight I am grateful for the nice weather, though I know there are a handful more cold days ahead, but none the less.
I've referenced my employee Naveen Nawaz previously, she is the absolutely beautiful (inside and out) young professional graphic designer from Pakistan, recently promoted to our Creative Director. I noted how she was in her home country for about 7 weeks over the holidays. I miss her drastically when she is not at work, and I worry like her mother when she is overseas. Thrilled to have her in our midst once again, I inquired about her trip. “Don't you worry when you are there?” She replied, sure, but you become acclimated to the daily bomb blasts and the street muggings after a few days. With that said, my heart stopped for a blessing to God for having her here in front of me, healthy and smiling. She continued to explain that the terrorists in Karachi are really Indian based, even though the world says they are members of Islam. See the Koran does not endorse killing, regardless of what prescribes that type of behavior and the world is being lead into believing that Muslims are behind today's terrorist network. Peaceful living should be the standard, and the radicals are shattering that all to hell. “Why don't people know this?” “Come on Lisa, it's the news… bomb blasts and killings deliver economics.”
In an attempt to make light of an excruciating uncomfortable topic, we started mapping the bomb and hand grenade industry to the Miller Heiman Strategic Selling sales management system, which we've been learning in the sales department. Laughing, our discussion digressed to the quality assurance program at the hand grenade manufacturing company appropriately titled “Life or Limb”. A result of “Life” meant the product was successfully deployed, though “Limb” meant some product improvements were necessary. Giggling, though we both appreciated the ramifications of the fact that there is really such as thing as a terrorist bomb manufacturer and that she and her family deal with this on a daily basis in her home country. I'll say it again, I am on my knees thanking God she is safe with us each day, for I know there are so many families with sons and daughters from our own country who are not as lucky as we are. For them and the rest of us who worry, I say the prayer of protection – The light of God surrounds us; the love of God enfolds us; the power of God protects us; the presence of God watches over us; wherever we are, God is. And, all is well.

Hong Kong calling.

“Lisa, you don't know me, but my name is Don and I was searching on the Internet for a gentleman named Keith Caven, and your blog came up. I started reading your blog, and frankly I was so enthralled that I just had to call you, personally.” He continued with how he read about Ellipse's lawsuit against this individual over the past, nearly, 30 months now, and he just wanted to thank me for being the one human being who was willing to invest the $160K to make an example of his unethical behavior. I shared with him that we were now into over a quarter of a million dollars and that we were now waiting for the judge to make a verdict where the jury was unable to come to a unified decision. Asking where he was from and what he does for a living, he shared that he is a marketing executive, and he spends his time between Florida and Hong Kong. And, that was 3:30am in Asia and that he couldn't end his day (night) without reaching out to me to share how we are kindred spirits, a world apart, while both being entrepreneurs by day and social militants for the business-oppressed by night. He continued to comment on he was just enthralled with my stories and experiences and it was just pleasure to read from another's heart, such as mine. This call was truly one of my best; I was thrilled to actually speak to a stranger who read my post. Since each and every night I sit at my computer and call out to the Internet ethers with a message or two from the day's experiences. I told him I write because I love it, I share because I am certain there are others out there dealing with the same experiences, I document because sometimes the shit is just so outrageous that I just can't help but cover it like a reporter. He apparently had his version with Mr. Caven and his questionable behavior some time ago, and he, unlike me, was not able to pull some money from the mattress to show the world how serious he was in saving face. He congratulated me for being an aggressive woman of business who would not hesitate to show the future someone just on how far I would go to protect our company's Intellectual Property. Speaking of which after 2.5 years our Relate 24/7 software program was just provided its federal copy write, whew-whew.

Last night was the first time in nearly a week since my neighbor spoke to me over that damn car on my driveway experience. Yes, I did apologize, sorta, for being so curt in expressing my frustration with it being on my driveway for over a month. I am not really sure if she read my blog about the different ways I could relieve myself of the hunk of metal, while proving my point on my personal distain for clutter. I gotta love her though, as she recanted having a handful of family members and friends over for dinner on Saturday night and the arrangements she made to pull 4 cars in her personal driveway/lawn and the two double parked guest vehicles in front. She actually made her guests move their vehicles to ensure “your view was not destructed.” Smart Ass as she is… I told her that I knew she was out every evening to avoid me and a happenstance phone call from my home. She admitted that she turned off all her lights on Friday night and hid upstairs so I wouldn't know she was home. I shared my experience at the Gallery and my girlfriend's evening out. Thank God that is over, I told her that I was the only person in the world who really knows who she is and what she all about, and I love her dearly. I missed her dearly, as we laughed ourselves into literal tears over our antics over the past number of days. Especially since I too have been out every evening since the argument, and I couldn't wait to just sit at home and watch TV until 10pm, once again. Yes, the Bachelor was especially entertaining this evening, admittedly knowing how catty we too have been here of late.
Working from home today, I called her for a quick, late lunch prior to heading to the office. Last night I recanted how the astrologist suggested I would meet a love interest in March. She commented in the car that it was just around the corner, as we both wondered who and what I would encounter. Coming out of lunch today a portly gentleman with heavy curly hair and a full beard passed us by as we entered the car. “Hey Lisa, here's your new boyfriend.” reminding her that I already had a real poodle and that a guy who looks like a one was not exactly on my targeted list. Commenting on our way home that I would be really pissed off if the love interest turned into a new pet.
Truthfully, there is no room here for a new pet as there is already one dog, one cat and the roommates who live in the attic. I mean really, this place is teaming with life here of late. See my, ahem, little furry friends in the top of my house are two brown squirrels, who've been coming and going now all winter and they are now the size of Daschund or Corgi dog. They arise about 8am and head down the side of my house, along the fence and then over to the two adjacent homes for their next meal. Frankly if these guys get any bigger, they're gonna need a back brace as they launch into the trees. My neighbor, who too is innately familiar with the twins, commented the other day that their thighs are rubbing together, and she detected a roll or two around their heads! Dear Lord, I am just waiting for them to get a bit too much activity upstairs and miss a hop and come crashing into my vaulted ceilinged family room. One fat squirrel incoming, how lucky for us all.

Ah, the red carpet.

Tonight was the Golden Globe Awards on television, an interesting mix of talent, personalities and style. How many of us sat in our homes, dressed in whatever we were wearing, as we critiqued all that was on the screen? The guys, with their un-manicured beards, long hair and perpetual messiness, man… did they brush their teeth when showering prior to? And, on to the women, who were not wearing the right color, dress style, hair design or shoes.  Really… one can only imagine what they are doing for themselves prior to the event tonight, only to be shredded by the general US population… and critiqued by every DJ in America on morning radio, myself included.  When it comes down to it, I really hate that for myself in general, can you say jealous? Let's be truthful here.

But, why not? When it comes down to it, is this not really just the Paragon Awards from the National Apartment Association, but in the most sought after industry in the world? And, other than name and international recognition, don't we work just as hard? Only with less money to achieve our own version of said? I may not get an award on TV, but I too am as just as deserving. Ok, maybe I don't have $500M like James Cameron has to do said, but in my own basis of relativity.
Anyways…
Tonight I had no choice, but to reflect back to last night when I arrive at Anne Sadovsky's house with a blue, wool straight line long skirt, a white pressed blouse and a blanket green hand trimmed straight jacket. Yes, I looked like a flight attendant or the commensurate tour guide to the evening attired women in black who were my guests for the night. Albeit, Anne said “Honey, you look lovely, like the career professional you are…” Crap! Though most of my current winter clothing is at the cleaners right now, due to the recent cold weather, I thought I stitched together a sweet outfit with my sapphire necklace and tennis bracelet in conjunction with my deep brown, pointed-toed Cole Hann shoes. Oh well. I did look sharp, and I was proud of the evening I pulled together, for all parties involved. Even today, to the thank you's of those who attended, “Gosh Lisa that evening ranked up with one of the best in the past couple of years.” So very cool.  All I wanted to do was ensure that JD Miller met some women of socio-economic connections and they enjoyed themselves, collectively.
Hey, let's be real here, I am new to the “woman of society” imaging and lifestyle. Previously, I've been Lisa Benson, successful technical sales person, only to be followed up by, Lisa Benson, broke entrepreneur. But today, thanks be to God and those who work for our organization, Lee and I are now, “Lisa and Lee, successful female entrepreneurs who have made it though the worst economic meltdown in the history of business”.  Forgetting the past 7.5 years prior included the Internet dot bomb, first terrorist event on US soil, 2nd US Gulf War, two recessions, and the worst market for real estate and multifamily since 1987. But, who's checking, I just want to make sure my dress is the right color, length, and material so nobody shreds me on the red carpet. Oh, that's right… which red carpet is that?

Interesting...

 

Being an entrepreneur is an interesting experience, as it contributes to your personal endeavors and experiences. The great thing about it is how it supports personal development, never ending resourcefulness and fearless behavior. Tonight I was recounting some interesting experiences I shared with the sales department at the end of last year, yes, it was two weeks ago. On the 29th I was told our sales team would deliver 20% of their expected deliverables, and that their sales pipeline was reduced to rubble as well. Once I got over my immediate brain hemorrhage, I put on my experience coat and headed down the road to whatever was necessary to get us the financial results necessary to finish our year off in the success column.  I am certain my tenure was a shining factor in my ability to work though our short comings over a mere two day period, but I just knew everything would work out and we would turn it around. I've been doing this for years, I told myself, and this type of activity is not unusual for my life and this company. You do what you gotta do, to be and remain successful.
Today I spend nearly the entire day on the sofa, since last night's impromptu happy hour lasted until nearly mid-night. Ok, so what part of “hour” really is that? The interesting thing was that with the exception of Lee, I and Chris Finetto, the entire group of office rats at Sherlock's Pub  last night was the Gen Y's. And there must have been nearly twenty of us. Then, add a couple of non-Ellipse friends included via Twitter, the dart board we held for over 4 hours and the shear amount of smoking and pitchers of Bud Light, the evening was a blast. Or, that was what the text message said from one of the last, of the last, of the last of the attendees to leave, said when she arrived safely home.  I realized that Gen Y's really a different group with their own form of humor, culture, entertainment and social circles. I was really proud of them last night, nobody did anything stupid, they all said thanks when leaving, and many new bonds were forged. I liked how many of them took time to visit with me personally on something they like about their job, or some experience they have enjoyed or learned during their tenure at Ellipse. Though I was the oldest in the group, and I am certain they were just paying homage to me for my position within the company, I felt like they were genuinely sharing something about themselves with me on a personal level. I've said a million times that working at Ellipse is not easy, and frequently downright hard, as Kate recanted to me how I yelled at her and another employee in my effort to ascertain who's been smoking in the Grey Beetle.  But, she also complimented me on my sales training meeting I did the other day, saying she was sincerely impressed with my knowledge and how she now understood why Ellipse was so successful with me at the helm.
There was one strange element to the evening… one of the gals ex-husband Dropped off a cedar box with the ashes of the family dog which was recently cremated. Ok, so let me say this again, as I went to take a seat, the wooden crate the size of a cigar box with the name Brandie on its small engraved brass plaque prohibited me from sitting. Not knowing what it was I picked it up and politely stated “who's ever this box is I am putting here on the table, so I can sit down.” The young lady next to me said, “Oh, that's my dog's ashes; my husband Dropped her off this evening, we are going to the family farm to bury her in the morning.” Sweet Jesus. I suggested that it would have been fine if the ex Dropped the dog off at the front step of her house, since at this juncture, the cold weather would not have been an issue. Man, it reminded me of my Corgy, Pete, that Lee and I had done the same with a number of years ago, only he is buried at Tooth Acres, a pet cemetery north of the city limits. You know you gotta thank ex's for being so considerate... Obviously, the macabre in the situation was hijacked by the ridiculous when some stranger was holding the box on top of his head making some form of joke or two, or when the pet became the napkin and silverware holder on the table for all attendees.
Tonight, JD Miller was painting live at Samuel Lynne Galleries, which is not only an exciting and interesting occasion, but the energy continues go grow, as do the crowds. I told the gallery Director, Janice, that a couple more of these events and they will have to make it reservation only so people can get in. I am so proud of my affiliation to such quality people and I just love how they treat my guests with such personal attention and respect. Since I forgot to RSVP for the handful of invitees included in my attendance, I received a personal email from Janice inquiring if I would be attending, JD wanted to know. Wow! Of all the folks this well known up and coming artist should be seeking, it was me. When I walked through the front door there was the commissioned piece of artwork JD created for my dining room, hung there for all to encounter. A  4'X4' 3D Oil named “Lisa's Iris's.” I recognized it immediately and I was breathless, knowing that was going into my home in the next couple of weeks. My girlfriends were just as impressed. He asked me if I noted my artwork as I walked in the door, of course I did with a heavy hug as my acknowledgement and a tuck under his arm while nestling my head into his shoulder. How could I miss it? But, what made it even better was that I ran into a two of those gals I knew previously from the Mercy Wine Bar, who were also at the event. You know the ones who acted to so snappy? You can only imagine their looks when I explained that I was personal friends with JD and that my painting was there at the front door. I didn't do it a bragging form, but rather a gracious basis for how the world shines upon me with love, light and great relationships. It's like JD's Relfectionism concept in painting and the arts, my experiences are a reflection of what I give to the universe and those I encounter. Today it is gratitude and utter appreciation for what I have. Thank you to my God, for each day that comes my way.

Its in the Stars!

This morning I awoke and ran to my computer for a quick review of the BWI (Blogging While Intoxicated) post from last night. Not bad considering the shear amount of back spaces, mis-spellings, and retypes I needed to punch the darn thing out last night with that one eye open. I have no misgivings for what I said regarding the corporate Anti-Christ. Yes, I said bad things about them and since they've compiled a full electronic profile of my shopping habits, elements of social interest, news items and of course where I live, with my home proudly included in Google Maps street view; I am just hoping I don't get their guy in the black jacket and dark glasses standing at my door some late night with a pen sized memory clearer. Oh well, that won't be the last time I BWI, nor a rant about Google.

Anyways…
I got home tired tonight; of course, I am working these days with full on attention to our sales team development, 90 day expectations and 12 months deliverable requirements in full steam ahead. Unlike the 3 weeks of vacation I took in September, financial conversion in October, the Wine list in November, 2 weeks of more vacation in December, followed by the holidays till the first week in January. Ok, then add the 6 weeks tenure of being incapacitated due to my drinking binge with my neighbors, it's no wonder I am tired. Then again, it really has nothing to do with my job. It's because I do stupid shit like get on the phone with Heather Robinson for 1.5 hours and talk…
But there always a lot to share, this time my trip to the astrologist, my call with Bhante Wimala, my friend the Buddhist Monk, an argument with my neighbor over her broken down company car that's been in my driveway for the past month, and of course, the stuff we're doing at the sales department.
Elysa Rice's mom is not only a famous astrologist but also an amazing woman, and today she was at Anne Sadovsky's house doing chart readings for the year. This gal has spoken at a couple of company functions since Elysa started working at our office, and I gotta say one thing, she is a terrific speaker, engaging and funny as hell. She explained to Heather the other evening at the Mercy Wine Bar that she was asked to speak at a conference with about 15,000 women present. As she walked out thinking about her topic, Astrology, she realized that she followed Marisa Tomei out, and Olympia Dukakis followed her. Wow, talk about a charmed life. I know where her kid gets her insight and smarts. See I always brag about Elysa, and obviously so does she, as she said today “You know she's always been that smart. She never really spoke much as a baby, till one day in her carrier she looked up and said ‘Why do the stars do what they do?'” Not surprising in the least. I've been to a psychic previously, and since I am actually extremely gullible I am the perfect target. But, this one was different; she reviewed those hieroglyphics for a few moments and described me to a tee, inclusive of the activities of the past two years. Asking for my parents, siblings birthdates she did the same to them and our relationship dynamics growing up. She mapped my neighbor's and I collective experiences since we started hanging around and proceeded to tell me what was in my path until 2012. Many think this is heresy, however, the content she shared was pristine, and how would she know about how difficult my personal life has been over the past two years? So much so, as she asked if someone had died in the fall of 2007 when that cycle began.
Bhante Wimala, a Theravada Buddhist Monk from Sri Lanka called yesterday to say hi and say he was coming to Texas in mid-February. He and I have been friends since my first trip to Prague in September 2007. He makes me smile, laugh and conscience of the utter appreciation for what I have. He has been an international humanitarian for over 20 years now, and at 50 he is in the best shape of anyone I know. He is not of this earth, just a few feet above, as our materialist world concerns are completely not in his realm. I was sharing with Jennifer Bird about my call. She reminded me of a mid-December call in St. Thomas discussing an issue with his Relate 24/7 account, which we modified so he could keep in touch with his followers. Jennifer communicated with him in an attempt to sooth his aggravation on why the system had a technical glitch the previous day, she proceeded to explain how mad he was and he told her that he was not interested in speaking to her further. “Man, you know you're having a bad day when a Buddhist Monk yells at you!” Of which I nearly died laughing, knowing how strong he is personally and physically, while attempting to explain how impatient he can get. I shared he was going to be in Dallas on February 15th and he will be at our office to meet our employees and speak to them about his work. I know you shouldn't refer to a Buddhist Monk as a “cute”, but he is when wearing that sarong and his sandals with socks when it's cold. He asked if I would be returning to Prague this summer, of which I immediately affirmed and he responded “YES!!!” in a loud tone. That made me happy, knowing of all the people in the world in which he can and has spent time with, he is excited to see me.
My neighbor is a regional director for a national contact lens company. Over the past five months she's held an open sales territory and thus the associated employee company car's been hovering around our houses until the position is to be refilled. After leaving the car in front of my house for a month, I offered to park it in my empty garage. Mid-December in an attempt to use the car, the transmission seized up and it got stranded on my driveway. After several polite attempts at a solution to get it removed, I finally blew up at my neighbor early yesterday morning. “What is it going to take to get this GD car off my driveway?” Which, of course turned, into a full-on yelling match, mostly on my part as I attempted to explain the history of the machinery on my pallet of land. “The car will be moved today between 3-4!” When I stopped home at 5pm the car was still there, which became fodder to the parking lot smoking crowd as I exclaimed “The car is still there!” Here is what they concluded as solutions to the problem –
1. Calculate the amount of square footage commensurate to the Park ‘n Fly lot over by the airport and charge her for the daily rate. Which would be $7.00 times 30 days or $2,100.00 in fees. If she does not pay the invoice in 3 days, and the car is still there, put a boot on it. Not to be removed until paid in full.
2. Don't bother with the front of the house, but Drop the car off around back of her house into the backyard, instead.
3. Call the management company at our office building and offer to buy one of those bright orange warning stickers, and adhere it on the windshield of the car with the expected towing date. You know the ones, where it takes a cutlery knife to scrape it off the window.
4. Tow the car off my driveway and into hers while she plays tennis on Saturday morning, leaving it on the immediate entrance to her driveway. Blocking the driveway and the sidewalk will certainly give some incentive to get rid of it.
5. Swing the car around the two driveways, hitting the backup control full speed and park it on her dining room table, via the front window set in front of her house.
Thank God for all parties involved, the car was gone when I came home eliminating the need for another confrontation. Then again, I am not really sure if she just didn't tow it out of my sight and that it is still in the neighborhood parked in front of someone else's house. If that's true, Google is sure to map it.

Sure Hope Eric is not Listening

 

Yesterday Richard brought me the Google post on their intentions to vacate China. For what is, I guess, their pre-emptive strike in their public attempt to pressure the world's largest country into playing nice. Or was it a public “save face” on the biggest gamble in the history of their company (or business) as they leave the world's largest marketplace? Yes, it was front page news, today. Hey, the “Electronic Bay of Pigs” is now in motion, only the red is not Cuba and Kennedy died many years ago. But, who will stand down? Oh, let me take a wheel on this bet....maybe I can just get even money?
This escapade reminds me of when the US war plane was taken down in China in 2001 and both countries were in a complete diplomatic standoff. Ellipse was a young internet company with nothing to do with said, but one of our server default server home pages was defaced with a “F**k the US!!! And, if you have a problem with that here is the contact link the www.Yahoo.cn.com.” Nice. There we were, an innocent party to all that was going on, but since the virtual world replicates the real world, the Chinese hackers were tagging and debilitating any and all US Internet operations discoverable via an IP address.
“Wow”, I thought to myself last night. What are Larry, Sergey and Eric thinking here? Are they really interested in taking on Big Red? You agreed to the censorship in the first place, and this is a communist country, for heaven's sake. Then the more I thought about it - A public admittance of some form of security hack as their reason for folding up tent? Really? Let me get this straight - the world's largest technology company admitting they've been vulnerable in foreign markets and they are just quitting ‘cause they are tired? WTF? Is that supposed to provide the sympathy vote in the world's view or are they just trying to rile up the Obama Administration into their support? As we all know, Eric Schmidt has been there for plenty of photo ops during the election and since; is this going to be the ROI for his personal and professional contributions over the past year and a half? Truthfully, the Storm Bot has been around for years…I am a bit surprised that they are really claiming that China is behind it. For heaven's sake aren't you all Google? Can't you pile a handful of hundreds of millions into your network and strengthen your security? I gotta say if you all can get encroached upon from a security standard, what does it say about us shmucks in the real world trying to operate businesses on the Internet as well?
To be honest, I am petrified and frustrated, simultaneously.
No really, this has got to be some ploy here. No way can Google say “We are pulling out of the world's largest market ‘cause our tender sensibilities have gotten bruised. And, we are tired of playing.” Sore losers, and BTW if you quit, the rest of us really are screwed. Who is going to stand up for us on the Internet when you quit? Oh, I get it, “Let us throw our mass resources into the simple scuttles, never ending takeovers and talk the big talk about how we are the ‘do no harm company"', but when it gets tough… like representing the United States (US) in the world at large for what is right, you vacate.
I f***kin' hate Google. Mark my words, we will all be working for Google, banking at Google, tracking our healthcare at Google, talking to our children on Google Telecom and of course, searching on the second generation of the Internet, independently operated by Google. Thank you, Drive Through.
 

Simple Observations

1. Richard, our CIO, and I have our fair share of Gen Ys working in our organization. Me, trying to find some common ground between my advanced vocabulary, and him, getting our user base to stop focusing on the severely advanced and just get the technical basics down. So clearly at his wits end with someone he comes in my office and says “I figured out why the Gen Ys can't get the big picture, everything thing they do is 144 characters or less in content.” That made me laugh, albeit, a bit uncomfortably knowing the high penetration of Gen Ys in our midst, and what our own corporate considerations are on a daily basis.
 
2. My dog, a miniature poodle named Brody, is typical dog crashing into things when following along, pulls off my shoes following too closely, blocking the passenger window as he stands on the consol in my VW Beetle. You know the like; most of us live with one. But there is one thing really funny about this guy, he loves Tic Tacs, crunching to tiny little pills between his snarl prior to swallowing each of them. I mean really, he could swallow whole a 4 oz. piece of steak, and not think twice, but a Tic Tac… Ok so with that said, I bought some of those Melty Mints from Hickory Farms, you know the ones, they look like a Hershey's kiss, but pastel colors and they are mint. So I give one to my dog last night and he goes nuts, I mean really, spinning in circles, begging, climbing on my desk to get more, like a heroin addict. I was laughing, until I realized how crazy he was about these candies tonight, prompting me to give him a small handful with glee. Ok, so he'll probably puke on my bed tonight, but then again, he is a dog and he eats poop on a periodic basis- take it back, he'll be just fine.
 
3. Today in a discussion, Jeffery Gitomer's, of The Little Red Book of Selling, mantras for a successful sales career came up. The one that says Clutter gets in the way of Passion. Interesting, as one of my key pet peeves is clutter and no one ever accused me of not being passionate! Please tell me, why do we need so much stuff that we require remote storage for all that crap? I tell people all the time, purging our possessions is a good thing. When we give away all that stuff we are not using, we are putting it in the hands of some grateful soul who really need it. Don't get me on the passion element, knowing all these gals in their 50's with cabinets, garages and closets full to the brim. And, their never ending recanting of “I don't need a boyfriend” or “I am just happy being single.” Based on the above ideology, I guess I will now believe them.
 
Note - I am what you would refer to a “purger”, if I don't use it in the past 6 months, it's otta here! Unlike Richard, who is a “collector” ‘cause some day he might just find a need for that 16 pin serial mouse, and those 11 power cords for computer consoles, albeit, every new machine comes with one these days.
 
4. So taking Jeffery's message further, who by the way is an absolutely great speaker in person; Funny as hell, but poignant in his hard hitting, effective, and yet simple lessons. Last spring, we took the entire company to see his sales training presentation when he was in Dallas, yes, even programmers, trainers, graphic designers and administrative people, ‘cause everyone sells something. Even if it just getting your kids convinced to go to bed on time, or talking your spouse into that new piece of furniture , so you can cart the old one off to the remote storage site. Sales training is good for every layer in your organization and when these skills are needed outside of the sales or leasing teams is called change management. Think about it, we are all using something because a sales person brought it to our office, someone else told you about it or you called a sales person to learn more. Another great book is Selling is Dead, which we read company wide. This book talks about concurrent (available today, the user will either upgrade, down grade or remain the same) or divergent (brand new, currently not available in the market place today) technology and building trust in your client (teams, management groups) to adopt the unknown concept, practice or product. Powerful.
 
6. I do have one problem, my kitchen cabinets full of unopened salad dressings, boxes of snack crackers, closed spices with one teaspoon missing and canned foods. The stuff that remains closed, with no reference as to when it really needs to be eaten or tossed. Last year, I cleared out an entire tall kitchen trash bag full of boxes of crackers and the like; I guess not realizing as I purchased more with each visit to the grocery store. This weekend I stumble across a line of Oriental cooking sauces and stuff like Wasabi Mustard with an expiration date of 9/7/07. I worked hard to figure out when I acquired that stuff, knowing I've been in this house for more than five years. But then again, unopened, it's got be like canned peas right? Doesn't this type of hermetically sealed stuff last from the Vietnam War? Ok, so I called Lee's mom, the commensurate mother who raised her family on stuff she found in the cabinet, assembled into some exotic meal for her family. “Barbara, does this stuff ever go bad? And, if so, if it's unopened and has a noted expiration date of 2007, can I still use it? They say eggs have expiration dates on them, but their good for months afterward if they remain refrigerated.” She replied that I was right. Proceeding to suggest using my findings in some new recipe, providing it to my neighbors the next time we share a shit load of wine and a meal. “Truthfully Lisa, they're likely feeding you stuff just as old. They just never bothered to read the label.” I decided to toss it all out, good or bad, especially the rosemary that didn't even smell like cut grass. Can't imagine those lamb chops, “What is that exotic spice you used?” “Oh, that would be the seven year old rosemary I found in my spice cabinet…”

Shine 'em Up

January- a new year, a fresh focus at the office, and a new season of the Bachelor/Bachelorette. How lucky for all parties involved… Yes, much to the dismay of my professional associates who can't fathom that I watch that mind wasting, sap dripping show. This time, tonight, was to even my own mortification as I professed my obsession with each season, now my being third. Gotta admit, what woman do you know that is not personally wishing in their hearts for a romantic, event filled dating process such as what these ladies and that single gent all get to participate in? Frequently, with a herd of the women competitors simultaneously. With each season being more over the top than previously, indicating the budget is going higher with each successful season. Ok, so I also saw that the Shark Tank was back, only at a new night, Friday, therefore I missed the premiere show. Yes, that is more my speed, but come on we all need some unreality, right? Now, I will certainly spend most of my efforts to see that show via that tiny little screen on the web. Yeah, I do have a DVR, but back to the Time Warner scenario and stereo re-build - the damn thing just doesn't work. Frequently skipping out on shows and deleting them if I manage to successful capture just an episode or two. Go Tivo or Uverse if you are so inclined, but TW, never really had much luck, even my on-demand is a dead duck.

Anyways…
Tonight, I welcomed the numbing entertainment, as my day was crammed with tons of business, inclusive of calls and meetings. Typical for a new year, when the entire nation sat idly by for a few weeks with no decisions or processes being engaged, let alone purchasing or upgrading technology programs such as ours. I am really encouraged on what our sales team is developing, an insightful industry engaging social media program inclusive of our clients, products and services. Elysa Rice, our Social Networking Consultant, is working on an outbound communications schedule that will feature education and client interaction. I have personally agreed to travel the country providing consultative services and complimentary education programs with whoever will hear me. Interested? There are so many programs we can provide that are designed for anyone who wants to be better at what they do. Personally, I like the concept of Transactional vs. Transformational management and tools that engage your employee base within your corporate intentions. Elysa can certainly facilitate, using the latest in Web 2.0 and social media. If you follow her Ellipse Tips, with her 15,000 or so page views monthly, then wouldn't it be grand to have her in your Ohio office in February??? Ok, how about Florida or California? She's so tiny, I'll make sure she dresses warm when heading your way. Let us know via email or phone call, this is really a serious offer here; you'd be crazy to pass this up!
Interestingly enough, this young lady is so powerful in her Internet messaging that a reporter from the local CBS affiliate contacted her for an interview. They have heard how she is speaking at South by Southwest Media Conference in Austin, followed up with her personal blog, www.genpink.com; so now they want an interview. Oh, she is also presenting at NAA student conference as well in February. Man, I am so very proud of her. When I hired her, I did tell her I would sharpen her up for her professional consulting gig of instructing Fortune 500 companies on the art of social networking. But, I didn't expect her exposure to be so swift… She should know that I will beat her tiny little ass if she cuts me loose prior to the two year commitment I suggested it would take:)
On that note, as a leader of a company, portfolio, or community, what are you doing to feed the passion for your rockstar employee? Getting serious for just one second, and then I am going to bed… if we don't feed their need for challenge, knowledge and exposure, they will find someplace else to share their wares. Nobody ever questioned me for not engaging my key employees in new development ideologies, along with skill sharpening opportunities within Ellipse. I know when I've got a winner on my team. And they will be jettisoned into what makes them shine, even if it means sometimes that it takes leaving the nest and away my tutelage, but frankly that is ok. I know I did my part. See Gen X look for respect and recognition amongst their peers and family, Gen Y need a more extended circle for the accolades and high fives that come with success. To me there is nothing better in my world to support and grow a future, successful business person, ‘cause the personal, social conscience side goes right along with it. You know, isn't that the "pay it forward" type stuff, right?

Lisa and Julia

This Sunday night's dinner was quiet, only my neighbor, with none of the Desperate Ex-Wives in tow. Thank God. I've been busy all day, church, grocery shopping, office work and of course, cleaning. The never ending cleaning, damn my parents and their compulsive cleanliness, a prisoner in my own life. All for a smudge on the counter, the floor hasn't been washed in three weeks, though the Roomba tends to it every day and God forbid should I not change the sheets on Sunday night. At task that remains, now that the blanket is washed on its second changing, couldn't let that go. Oh well, we all come with some form of parental influence, my heaviest is the compulsive cleaning and picking up, guess it could be worse. Reminds me of the trip in the USVI where we were at that home we rented, and I didn't have to do a thing as I looked around the room, blind to the dust, shoes lying around and the lack of vacuuming. What a gift, guess I didn't really realize what I was experiencing at the time.

I spent the afternoon at the grocery store; finally, I was down to Campbell's Chicken Noodle and that last pinch of the toothpaste tube with all my strenght included, since I managed to successfully put off going for nearly the last six weeks. “Got some steaks, want to come over? I rented Julie and Julia on DVD; I can start a a fire. And… please, let it just be us two. Something simple.” It feels like months since we starting including the entire neighborhood, and honestly with exception to Liz down the street, nobody seems to reciprocate. Then again, who cares, it's all about having a good time, right? Usually it's = fine, with exception of having to clean up that mountain of dishes left over, that really matters… oh and the never ending hostess gifts of animal wine, even through the relentless heckling over the holidays. As one said, “You know I don't have that type of a sophisticated pallet as you.” Note to self, if it has an animal reference on the label and it is on the lower shelf at the nearest grocery store, it's gonna taste like ass.
So tonight the movie was a delight. Nora Ephron , of Sleepless in Seattle and You've Got Mail, was the director and her signature style reigns though recognizably easy via enjoyable storylines and character development. The movie was soft hearted and touching, especially to an entrepreneur like myself, as I could not help but share their many disappointments, personally, though my own experiences and activities. The irony behind the blog and the way the young Julie mirrored the iconic Julia, daily though her cooking was so very close to home. Lee says she never reads my blog, I guess for the same reasons I never read her Facebook postings. For what we have put each other through over the past 13 years, is all this just a bit too trivial? Or, is some of it just a bit too painful to revisit? As I was yelling at the television screen this evening when Julie's husband told her it was too much and he was leaving… or the never ending rejections Julia received in her effort to get her book published. Speaking from personal experience to the above, there are few with the strength to stick it out to the end of the vision, and add the never ending threat of bankruptcy or failure, it is no wonder relationships don't last. I couldn't help but reflect on the duality behind my own experiences with Lee, knowing she is still here in my life, but definitely not in the same role she once held. Doesn't mean I don't love her as much, and I am so indebted to her for it all, especially today.
During the show tonight my neighbor exclaimed, “With all this food, I've got to get some chocolate.” To which I offered a cup of coffee and a bit of Neapolitan ice cream, rather than candy. See, I learned something about myself tonight that I was vaguely just familiar, rather than accepting. All that food made me full, and not wanting to eat. Watching that young lady sample meal after meal was a bit much for me to the point of being turned off. I never would have suggested any form of food, if my friend didn't request it. I'm lucky that way, I don't have really any sort of a food affinity, it just powers my being. I can't imagine my brother who owns a cooking school in St. Paul, Minnesota being a real fan of food, even going so far as to create a career around it, just like Julia. I informed my neighbor tonight that my brother actually met the famous chef, and cooked with her sometime in the later part of her life. For what my brother said she was like the portrayal, in person, and Merrill Streep did a fair representation, quirky, funny, and full of life. As I watched her character in the movie, it made me pine for being like her, strong, focused and distracted all at the same time. I smile tonight; as I somehow managed to hold my faculties' together long enough to arrive where I am today, not as Julia, but Lisa.

Don't know about you, but its a lot.

 

 

I've got to say, I am not one for pop culture. No, I don't have an IPhone, have not seen the movie Avatar, and I've never experienced a segment of The Sopranos on HBO. Until today. I was at Half Priced Books the other day getting 2010 wall calendars for the office, and I thought I would search for a used version of season one of Sex in the City. Admittedly I think I have seen two of those shows during the number of years it ran, but only by accident. The desperate Ex-Wives who live with me on Wisteria Lane have not only seen the show religiously, but each of them regularly recants their favorite scene of some named female character in relation to some activity we're discussing. It must have been good as that set is still not to be found, so when I stumbled across this series, I snatched it. Just so I could continue in conversation should the show surface again in the future.

 

Today, I think my hang over finally appeared from my evening out on Thursday night at the Mercy Wine Bar in North Dallas. A swanky establishment with low lights, funky cocktail tables and seating that comes ridiculously close to sitting on the floor. This evening was because of a gal I met at the local chamber of commerce a couple of months ago where we spent the hour together sitting in the last table in the room heckling the two state representatives and senator. We decided it was so much fun that we would get together again in the future, hoping for an evening of the same eye watering, laugh induced coughing entertainment as that impromptu meeting. That would be the other day where we both agreed to bring a friend and engage in a table top of four and get to know each other on a more personal basis. Since I can't keep anything to myself I ended up inviting a handful of my other friends to meet her as well, with her bringing two sidekicks we ended up with an eclectic group of strangers connected by a thread, began what I am thinking will become some new friendships. My co-traveler from my recent trip to St. Thomas, Sue, was along for the ride, as well as Elysa Rice's mom, Elexis. Heather Robinson had been in town all week so of course she was on my invite list, with an impromptu inclusion of our Operations Manager, Kristi Hinkle.
We talked wine, cheese, travel and anything one could share with the others huddled around that low table hopefully delivering the impression that you were of the successful, worldly type. Well, until the hedonistic element of the 3rd bottle of wine delivered such dramatically modified conversation, leveling the societal playing field for all parties involved. “Do you have Silver Oak by the glass?” “Duh, do you see a price in that slot on the wine list?” Heather summed it up, “Man Lisa, _____ was really snobby until I started showing her some fun apps on my IPhone and then she became real.” While she was doing that, I was engaged in an introductory tour to Italian wines by a new introduction. My response to her, to my friend Elexis' chuckles became, “Honestly, I can't speak for that part of the world. I am really still trying to learn the western shoreline of this country, first”. Why is that? Pretention only gets in the way; that shell of veneer (not on your teeth) doesn't really say much about who you are as a person and it can actually get in the way.
One of the ice breaking, get to know you, topics was how did you get here and where did you meet that person? Heather and I shared our industry antics and the night we met, riding in a cab in New Orleans at NAA back in 2004; we knew we would be lifetime friends when I compared her to Pat Banatar, calling her a “Rockstar”. Noting that nickname stuck and many industry kin still refer to her as Rockstar Robinson. When it came to my associate Sue, Heather noted that I referred to her as “Aunt Sue” when I was recalling the attendee list from my trip. Mind you, this name was of her own volition during one evening in the USVI where we were comparing notes on what happens when we get together with our parents and siblings. “Oh that's just great, she's Rockstar, and I'm Aunt Sue?!??” I Smiled.
My neighbor was not part of this crowd on Thursday; she was at the national training meeting with her company all week. During lunch today she commented on how could I have been out to such an extensive Thursday night, knowing full well that she would be home late last night and ready to tear it up this weekend? Uh, that would be when I realized I am my own woman, which resulted in the comment, “We've had this planned for a couple of weeks now.” While thinking, Sorry, I didn't schedule my entertainment around your personal availability... Oh and by the way, with Heather in town and this being the first of the year with so many initiatives riffling through my work schedule and mental activity; I don't think that I will be up for much even tomorrow, or first of this next week. Well the truth is that I watched the first segment of the Sopranos this morning with my coffee and toast, and today I managed to clear my day to include a full six hours of this addictive material. Tomorrow I have a full work day ahead to prepare the sales/training folks with a professional, targeted client relations and sales plan for the first quarter of this year. That's if I can keep the DVR turned off without that vulnerable James Gandolfini's character, Tony Soprano, not calling me to be by his side.

Economic Stimulus

My associate Linda Hoffman, publisher of Multihousing Professional Magazine, and I were visiting today, the first in nearly a month, and I was sharing with her my philosophy on changing the momentum of the economic malaise we have suffered over these months. I touched on the concept the other day with my rant about our industry asset management techniques and the detriment it puts the social swatch that reside in our apartment communities nationwide. I am getting closer to perfecting my business ideologies and I found myself recanting my version of economic stimulus to just about anyone who would listen over the past few days. You know - taking a reasonable profit margin while reinvesting in talent development, industry education and asset management. Simple right? Well, sorta…

Linda conveyed that multifamily investment and management is actually a cyclical business, with long term life cycle resulting from asset decay along the way. Ie. Build an apartment community and while it ages continue to allow it to depreciate in a downward valuation until either demolition or rehab reinvestment, while simultaneously pulling off any and all net operating cash in the interim. I felt a bit stupid at that point, never really considering this business proposition in such a grand scheme, ahem, scale. I assume it does take some participation with the housing office of the local government, albeit never spoken in such simple terms. Maybe that's where the state and national PACs certainly are participants or influencers to keep the soft urban planning rules and guidelines.  
During our discussion I explained my philosophy in greater terms, our decision to hire the inexperienced, the young, raw talent, applying life changing opportunities to those accepted.  Along the way coaching, training, mentoring and engaging with hopeful results. For what would be perceived as limited investment in salaries, frequently is elevated in affiliated teaching and guidance to drive minimum corporate skills necessary to be successful.  What results is regularly a team of professionals dedicated to the enterprise with incomparable loyalty. In a company meeting we asked everyone what they were doing prior to coming to Ellipse, the diverse backgrounds and bootstrapped employee stories were often sad or unfortunate in their message. I remember the day I met one of our programming guys about four and half years ago. He was working at part time at Barnes and Nobles just trying to make ends meet for the ten months of prior unemployment. When he arrived at interview he explained his non-existent professional experience and his hope to somehow get started in entry level HTML developer position. From the interview day forward, for three solid weeks he called twice a day for an update on the opening, and I felt terrible when I had to tell him that we hired two others more qualified. I heard his devastation in his voice on the other line, at which point I said never mind, that he should just show up on the following Monday and we would find a place for him. Bless his heart, he had to sit in a pod with outside sales people who talked on the phone incessantly and he nearly had a nervous breakdown during his first six months. But, I will say one thing, he is an integral part of our data integrations team today, and Steve Hadler delivers in spades each and every day for my snap decision.
That type of decision making goes on frequently at Ellipse, and definitely not to the betterment of our annual NOI percentage. But, really nether does the more than $35,000 in corporate charity we did in 2009, nor the advertising expense increase I did when one of the magazine sales guys sincerely asked if I couldn't stitch together something to help him make his numbers. And yes, it is our own suppliers and vendors who continue to support our mutually beneficial relationship, just as we do for them. Corporate good will and community contribution is positive energy that keeps us thriving while others may be just surviving.  The universe just kind of works that way for those who participate with good intentions and follow through. And, I must say that Ellipse would never be where it is at today if it wasn't for our team members, suppliers and clients who, over the years have participated in our vision and mantras.  People say I'm generous, but Lee says I am self-sacrificing and self-deprecating. Which I am fine with both explanations. But frankly, I just want to do for others just like the career changing opportunities I've been provided in my life. Gene Chamberlain in Dallas interviewed a young lady from Minneapolis and gave her a lease up consultant position in 1987, though all I knew about multifamily was that I was the caretaker of a six unit urban apartment building. And, Bill Bell at Southwestern Bell Paging slipped me into the 21st interview opportunity on a day with 20 other applicants, all vying for the three outside sales jobs, from over 200 resumes of the ¼ page ad in the Dallas Morning News. Which started my technical sales knowledge for what would be a great 8 year career in wireless technology.  And then there's Lee, who just told me to do it when I explained how I wanted to buy Madden Marketing Company in 1999 and supported me when instead I started a six year starving technology company with what I sincerely hoped were valid, unique and fresh ideas for Internet marketing in the multifamily  industry. 
I guess when it comes down to it I hope those who have taken my offer will someday look back with kind eyes when they recant their time at Ellipse and interacting with me. Inclusive of those who I eventually would have to fire or those that voluntarily departed with the knowledge they obtained during their short tenure with us. I want to be remembered for my accomplishments, both on my own and through others I have met during my efforts. As I've said to Linda today, I want to make a difference in people's lives, albeit, if only in a smaller circle as I move along. But either way, I am an educator if nothing else, in the school of hard knocks and good will.

My unreality

At breakfast this morning with Lee and a couple of our out of town employees my blog became the topic of the hour. Obviously with so much personal information which fuses my details, Lee threatened to remove my blog from the Ellipse website and put it under my alternative URL, www.imstartingashitstorm.com. Which I don't think is really necessary, but I've got to say she has a point; a high percentage of my written content is really about my personal life and not really so much about multifamily news and its affiliated details. Today she asked if I wouldn't take a few minutes to discuss the real perspective on our illustrious industry, instead. The fact that single handily our industry is deteriorating the living experience for an entire class of citizens, all for the financial betterment of the Select few owners holding the asset in tow.

Ok, so she has a point. But she overlooked a tiny bit of the wealth spreading, like in what were the REITS and those private equity funds in which the general populous are able to participate in, without holding millions. Well, that would be just prior to the melting down of the financial markets worldwide, but there will be a comeback. There always is, I mean really. I was personally in Dallas during the S&L Scandal of 1986 as I was tossed off a community and out of a job when we were foreclosed. Oh those were the days; lose your job and your home simultaneously. What in the hell were we thinking? Oh yeah, Anne Sadovsky and her associate Gene Chamberlain were personally responsible for teaching us how to be professional. Well, better tended, spoken and dressed, while fooling ourselves into believing that everything was getting better. Receivership back then was the RTC, not this time we are here to carry our own bill. He who has the cash is king, and based on what's moving around today, will be rich in a handful of years. Maybe this time we will learn.
Ok, so back to Lee's point. She says the program of management by proxy is a farce and since no one has to look the beaten down resident in the eye when we defer their service concerns, bury them in fees and treat them like crap then it's all for the better. As a vendor/service provide/solution provider/business partner of many companies in this industry, an overwhelming 269 committed companies full of personable people who care, we see it all the time. Truth is, management companies frequently treat their service providers the same as their residents, with lack of commitment and a driving intention to reduce the expense side of the fiscal equation. Where the residents are constantly being pushed into the higher strata of the income side of the P&L statement. These two opposites are the delta in how much the quarterly owner's distribution will be for that high wealth asset holder visiting his mailbox every 90 days. Ouch.
The community lease up program includes the active lifestyle stock photography, smiling face during lease signing and the resident newsletter or portal log in password. Shortly thereafter comes the departure of the security guard and or community perimeter access gates, hot tub heating, broken pool furniture, dyed carpet repair in the unviewed unit and the pending transitional resident profile. The checks keep going off the property right along with employee attitudes and assistance. Why can't the community be provided a reasonable budget to care the for the core asset the resident and the personal contribution that is being made each and every month with those rent payments? Gosh we say “Why buy a house, with all the inclusive maintenance and unexpected costs?” When the reality is that they are already paying for the unexpected expenses by not receiving commensurate support to keep those services/amenities operational.
The American renter is a broad cloth of the United States culture and yes, our industry is often RA (Resident Assistant, like in a college dorm). But at least your typical college makes appropriate investments to keep the school at the perceived community value. Where our industry frequently creates this ebb and flow of low end residents moving from one part of town with the next community sale and rehab deployment. I guess cities try to impact these detrimental economic scrapes of our housing market by zoning, codes, safety standards and regulation. Wouldn't it be a novel thought if multifamily investigated some form of long term strategy in which assets were managed with a reasonable margin for investment capital and the reward for said? Oh, that's right that would be housing in Scandinavia, maybe… or maybe. I'm just dreaming of unreality where people would do the right thing and everyone would better from their collective efforts.
Oh, that's fine. We have Ellipse, with successful net margins and societal contribution to those we encounter. A small group, now with 46 of us shuffling about in our rapidly becoming tight 7,000 sq. ft. office quarters. I guess that is why Lee is so opinionated about our industry business model, ‘cause it goes so against our own.

A sense of enlightenment for the new year

First Lesson in Leadership

Ok, so tonight when I got home I pulled the reed brush entry mat off the patio bench from where I placed it a few days ago to dry out. Ok, so it's not exactly dry and now as I threw it down in front of the back patio door it held its frozen horseshoe shape with its middle up in the air. The dog looked at me like “I've got to walk over that? What in the hell?” Man, I gotta say, since Climategate hit the news our weather has turned in to Missouri or maybe Oklahoma, at best. We've had weather in the early 30s and snow twice since Christmas Eve. Now, I personally don't mind the weather, but my friends commented on how they moved to this part of the country for the mild weather are not exactly thrilled. Know one thing, this is definitely not one for the bugs, and what will soon be more landscaping losses across the metro area which will likely result from the expected frost later this week. Thought Heather Robinson was going to crack in half while waiting for me to get her at the airport tonight, California Girl.

Today, as expected was difficult, but extremely productive. We are working on our client profiles focused on product use and adoption within the portfolio. Lee is obviously busy working with our HR consultant creating her vision for the management organization and team placements. I am really pleased with her compassion, value and ideas, which I've come to realize were never given their opportunity to be exposed since I was the leader of the company at large. I am really attempting to put up a short term standard for the sales team as she personally works on the global vision to take the company from $5M to 10M over the next few years. I am struggling with my mentoring role here, with today's personal development lesson as “As President you must pass on the accolades, but accept all the criticism.” That's a tough one, though since I've been doing it so long I don't even think twice about it. I just take it on the chin for the team and when something goes right I always pass on any credit. I am the leader, thus I am really not responsible for any of what goes on, just at the helm. Tomorrow will be something new, not sure what, but each day it is always something. That is for certain, even in these uncertain times.
For those who know we are studying along with us on Bill George's book 7 Lessons for Leading in a Crisis , you can appreciate my obvious irony in the basis of this week's chapter “You're in the spotlight, Follow your True North” it is just like I said. You're in the spot light, time to make the best of it. Don't have to be in crisis to realize that people are paying attention, they watch and critique from near and a far. But that's just part of the job, taking advantage of the spotlight and really showing what matters and communicate with interested parties. Hiding or not being available will certainly cause chatter, and typcially not to you or your company's advantage.
Bill George cites CEO blogs   a contemporary vehicle for internal and external communications. I must say my blog, my business ideologies and practices are really not of the ordinary practice. I am a full reaching, unafraid business person interested in making a difference. Yes, that might get me into a some tight cracks on more than one occassion, but from a sincere front and the best of intentions, I'm atleast real and true to myself if nothing else. Ethics and morals are key to me personally and participating in the universal best is a mantra for my living and business. Being in the spot light can frequently be uncomfortable, but I always choose the high road, 'cause the benefits begat from unscrupulous behavior will never result in anything of value.  Why don't people see that? For heaven's sake if Wall Street just operated in that standard would we ALL be in the spot we are in today???
Please find the following study questions for this week's segment, Chapter 6.
1. Bill George references transparency and new social channels to communicate, how has this been (or can this be in the future) advantageous to our company?
2. There is a referencing section to “Whistle Blowing” what can a company do to enhance communications to ensure that employees feel supported to engage in open and honest communications, especially when detrimental behavior is involved.
3. Creating a community of candor… what tools or vehicles at our organization would deliver benefit to communications between management and employees.
4. Taking responsibility for your actions and those your responsible for (work related or not) is an important factor of leadership. What benefits can be derived by such behavior? Site an example of where you took responsibility and it worked to your advantage?
5. The founder of JetBlue did something extraordinary in today's business world, he took responsibility for something that was completely out of his control, the weather, and carried his problem solving deep into his organization. It worked extremely well for his company and its brand worldwide. Can you site a recent example in which a company experienced a negative situation and the executive team came out too late in attempting to better the situation? Hint - It had to do with the Sidekick cell phone.

Stupid Product Sighting.

I needed some humor today. Uhm yes, I did my best today to stay out of everyone's way with regards to their jobs and what we can accomplish during the first 6 hours after a 10 day holiday. Per Richard's IM -

What is this world coming to?

The "Dummies" series is highly successful, and has spawned an extensive product line as well as dozens of books. But the "Dummies" series has gone too far, has jumped the shark, with this title. Pregnancy for Dummies. Do we really need to encourage dummies to reproduce...?

All Aboard!

I knew it was going to the a crappy evening when I shoved the kitchen glass into what would appear to be the biggest half-melted, rock solid block of ice in my neighbor's ice maker. “You broke another glass? Good Lord, you've been here less than five minutes and you break another glass… how many is it now? Five?!?” I wanted to respond, “Uh, over the past 2 years? Maybe… but, I guess you should tell us, since you are counting.” Her reference being to the number of wine glasses I obliterated over the years, including the one that just folded in my hands as I pulled it out of the cabinet, obviously from some pre-existing hairline crack in the stem. See I have a rule, don't wash wine glasses when drunk, and I don't care if we have to switch to plastic tumblers when I have guests. It's just safer that way, that, and having the O2xygen Balloon Wine Glasses made by Lenox. Honestly, tonight was just destined with a rapid ending to evening, right off the start.

My neighbor asked yesterday at lunch to meet for the Dallas Cowboys Football game at 3pm. Sure, but I really hate football on TV and hopefully we can meet at my house so I can conduct about 4 loads of laundry while participating in America's past time. Took till 4:45pm to hear from her, being at the movies this afternoon, after which proceeded onto a Power Point Presentation for the national sales meeting this week. I knew better than to agree to help her with her request, ‘cause she gets all bitchy when it comes to the computer and electronics. Instead of taking the time to get better, she and many baby boomers just choose to ignore the stuff, hoping that life will be just as good or someone of another generation would step in to do the work. Oh, that would be me. But let me say, publicly, it's not fair to take your frustration out on the other party when they question what you've done, provide tips, argue with the format and quickly fix the stuff using shortcuts and key strokes you wouldn't begin to guess how to get there. I know Power Point and Excel, albeit not that good, but good enough to get around. Which is more than I can say about you…
Never mind, the real problem is you're tired and you really don't want to deal with any of this, especially company. Anyways, moving on.
This morning I went to the adult Sunday school class at my church, which is right before the 11am service. The place was packed, as there was a guest speaker, a professor/author who taught religious studies at one of the local community colleges. Interesting to say the least, as he shared the basis for religion in the world between 1000BCE and 300CE ( Before Christian Era and Christian Era). I noted previously, I am reading that book by Karen Armstrong, A Case for God , during my vacation and it was interesting to hear his version of the same historical content. Gotta say it makes me sad to experience these days of terrorism when it comes downs to it that we are really all from an extension of the same tribal basis. And, that during each major religious shift the splinters between the groups became more embellished and modified to a point of zealot conditions. Next week's session will cover more in depth the information on the Constantine and St. Augustine, who were so very instrumental in the format and dogma of today's Christianity.
Knowing what I just learned this morning, I was pleased to converse with a Jewish female associate of mine in the commensurate holday break follow up. She is a modern follower of the Judean teachings, and obviously taking a moderate approach by not burdening her family's life with strong secular views or actions within the world.  Herself and family annually participate in Hanukkah, but also enjoy their version of Christmas. Obviously not putting up a Christmas tree, in her words, but using the same international holiday to gather loved ones for food and celebration. I thought about how her melded version of spiritual life is similar in my own approach. As I held on to ceremonial standards such as going to church on Christmas Eve and wishing the baby Jesus a Happy Birthday; though in this year in reflective silence for the world rather than exclusively for persons of like mind. With my customary phone call from Bhante Wimala on New Year's Day wishing me lots of blessings, love and the strength to keep delivering on my commitments to the world, I realized how much my holiday seasons changed for the better. My actual Christmas day was spent finding refuge with friends, rather than family, especially since there are many of us missing gatherings far away.
Tomorrow is Monday and the first day back from the extended break. It will be a tough day for all parties involved, especially the impatient ones ready to get something accomplished or contacts made. There will be plenty of meetings held across the planet, hoping to attach a plan or vision to the new fiscal quarter. I will be one of those in conversation tomorrow, if nothing else to catch up on the thank yous for the last year and a pat on the back for their contributions. Tomorrow I am going to be patient throughout the day, ‘cause when it comes to starting a freight train it takes a few hard felt turns of the wheels and a severe amount of steam to get some momentum. But once started, the darn things are really hard to stop. See, I am determined to put in my energy to get that that type of results for first day, of the first month, of the first year in the next decade and into the next twelve months thereafter. All abo-o-ard!

Craft me a Letter

Earlier I was visiting with my hairdresser as he was freeing me those extra volumes of hair which appeared during my trip to the Virgin Islands. While doing so, he shared with me the burden of support he has been dealing with his mother in her attempt to recover from the stroke she suffered earlier this spring. Physically she recovered within short order, being a healthy 70 year old woman; however, her inability to form speech still remains. She is able to speak, but the connection between her speech center in her brain and her mouth never quite back to normal. He shared how this lady really can't be left alone during the day, as she can't communicate her needs, nor, her ability to summon help if necessary. As debilitating as this medical event has been, they remain hopeful with her skills returning, but it is expected to take three and a half more years. He cited how he regularly takes her to therapy and some community center across town in hopes that she will become engaged into some recovery pattern. He explained that his parents are divorced and his siblings have move away from his childhood home, and he remains the sole lifeline for his mom. A difficult personal experience and what seems like an unfathomable sacrifice on both parties.

I thought to myself, as he spoke, how compassionate he is and the credit that needs to be given to his male lover for remaining committed to other family needs. I explained that these days it is so easy for everyone to just forget it, quit or depart. He agreed, but also shared that at this age the unexpected can frequently becomes reality. As a single person I couldn't help but think how lucky she was to have the love and support of both family members. I only pray that I will have some sort of network to call upon, should something happen to me at some point in my life. Money, success and society can only go so far. Relationships are what really matter.
I also shared that I would “kill myself” if something happened to me so that I could not use my language and communications skills. Reading, talking, and writing are my life's definition and there would really be nothing of me if I could no longer enjoy that function in my being. My focus on writing, vocabulary, and communicating began in my early thirties and it's been a key element of my life, subsequent to that point. See I took a job at GTE as a mid-level channel manager and I hired a talented young man named Kyle. I was enthralled with his letter writing, as I perceived mine as being remedial at best and his was like a well crafted message to the reader. His tightly written, simply understood content points drove the point hard and deep within the shortest of message bodies. I only wished I could sound so eloquent when I sat down to persuade the other party to join my plan. In my short tenure at that position I listened intently as he spoke, digesting each communication he delivered. I was amazed at how easy it was for him to deliver such prose. To this day I still love to share a cocktail with him and talk about the latest events in our lives.
Writing and reading is such a sophisticated craft and being one who enjoys successful iterations of both, I can't say how much it excites me in my core to experience the best of the best examples of said. I guess it's like folks who enjoy really well presented cinematic movies or photographic works. I, really struggle with video, finding more depth in the penmanship of a good magazine, article or book. My neighbor corrected me recently when I stated I didn't read much, knowing full well there is always some form of written material covering my kitchen table, bathroom floor or bedroom night stand. I am not one for anything in elongated periods, but rather catching a glimpse of something interesting and followed up by a review on the Internet for further affiliated knowledge.
I find that the process of readership has spilled into other faucets of my life, inclusive of my travels, television choices, spiritual development and the like. My life is so rich with worldly information and self inflicted challenges to obtain more and more information. I have noted on more than one occasion that I find myself a bit self conscious with folks not of my regular crowd or work and social circles, because my advanced topics of discussion and intellectual detail frequently appears overwhelming to the other parties included. My heart goes out to my hairdresser's mom and the loss she must be feeling here of late, especially knowing the wonderment I hold in my life, due to something taken for granted as speech. I will pray for her recovery and his strength to keep carrying on.

Happy New Decade

We are the luckiest generation in the past century, ‘cause we have experienced the changing of a new century, decade and year all in the past 12 hours. Add DVRs, smart phones, the IPod, Susan Boyle, and Viagra - wow! But then include Y2K, Swine Flu, Rwanda, September 11th and the biggest economic meltdown in our recordable lifetime - oops.  Either way, I am grateful, no, not just grateful, but excruciatingly appreciative for my life, my health, my financial success, Lee, my friends and family, my experiences, and my God.  And, I am appreciative to have reached my age of 47. To be old enough to have maturity to engage in life, while holding the vitality to participate with virility. I mean really, how many of us continue to say “Oh, I'm gonna when…” or “Oh, I would love to do that, but…” and how about “Sorry I can't because…” Man, the last one I hate the most. Like when I call and say, “Hey I just got last minute tickets to umptysquat, you available?”  That's too bad; I'm going regardless of if I am by myself.  

Last night at my associate Susan Wilson's house I was blessed with the chance to see one of her girlfriends, known as Little Deb. An absolutely gorgeous, gregarious woman of society, which I absolutely love to be around. In our discussion together she explained how she keeps up with my life through her contacts with Susan, and how impressed she was on all the stuff I've been up to here of late. She was ever so complimentary on my personal experiences, business success and commitment to grab it all. When it comes down to it, I am so self-deprecating that I would never have described myself in the form set she used. I was not only complimented by her gushing vision, but frankly kind of impressed with what I really had accomplished. This year being even more entertaining than the past four, since I met her at the annual company baseball outing we've engaged in since Lee and I started the company in 1999.
Sure, 2009 was difficult. And as everyone toasted last night, disclaiming on how this next 12 months would be different, I couldn't help but get the vision of the New York Marathon starting ribbon out of my mind as an analogy of the past 19 months. With the hoards of people hopping on their heels at the starting line, volumes of others milling about in an attempt to determine where they should go, with the balance standing on the side lines not participating. I, on the other hand, have toured the city, ridden the bus into New Jersey and caught a flight to Amsterdam for a few days on my way there.  See, I made a conscious commitment to myself and those around me at the end of the last decade that I would make a difference, and in looking back, I have. Somehow Lee and I managed to stitch together an admirable business, remain the closest of friends, continue support each other in our personal development and helped many along our way. I gleam with pride when I look back. Even when Dave Turner shared with me the fact that Y2K was just a decade in the past I found that hard to believe, knowing the shear wreckage in between today and then.
I started my new day, month, year, decade with sleeping until 4 pm. Hey, I guess I was tired, and relieved that I actually had nothing to do today with yet another free day from work, shopping, cleaning, and driving. The girls in the neighborhood started the phone calling at 8:45am to ensure all parties involved would not miss out on the invitation for the New Year's football games and the commensurate pot roast dinner this evening. “Hey do you have a meat thermometer? I was certain I had one, but I can't find it…” Don't get me wrong here, but when did eating become more important than anything in life? Oh, I guess that's when you join the Fiftysomething crowd. Not me, I am still in the previous group, the Fortysomethings and I gotta be honest here… going to a party at my girlfriend's house is a much better option to eating at the local culinary establishment for the special New Year's evening dinner at $39.99. Hell, when asked what this year's resolution was I responded, more sex. Much to the chagrin of those about me, and chuckles from the guys. I mean really, I reset my priorities the other day when I asked the guy who lives directly to the right of my house “You want to see my new matching black bra and panties?” Geezuz! Something has got to give here. The way I figure, I participated in two solo vacations last year; who knows what this year will bring. The good news is that I am interested, willing and grateful for what the universe has ahead for me.
Happy New Year to us all and for heaven's sake make the best of what you've got. No more excuses, ‘cause that gym subscription will not amount to as much a deliverable as just walking 12 minutes a day.

Thursdays whatevers

I've been back a work for exactly one week now, and there are a few items of interest that I thought I would post today.

1. At home I have a poodle, Brody, and a calico cat, Ariel. They are the best pets in the world, though the poodle is really kinda of goober, so much so my neighbor and I refer to him as “Brotardy”. While on vacation I got use to not having a dog at/under my feet, so now that I am home with “The Brotard”, I am constantly falling over him while making my way. Over the past few days I've concluded that dogs operate in a one track mind set. So much so that this morning while I had a Puparoni in my hand, the dog's obsession with the pending snack caused him to crash right into the wall, luckily not falling up the stairs in his effort to steal the food out of my hand. It makes me laugh to watch him, that is if he is not walking so closely behind me that he is pulling off the backless shoes from my feet simultaneously.
2. I got a copy of the recent Multihousing Professional Magazine in the mail. I've got to say, Linda Hoffman, Publisher, is really churning out some interesting stuff. Yes I know, I am personal friends with her, and yes, I do editorial contribution to the magazine, but honestly… her “cut to the quick” style of writing is bringing some sincere value to the social conversations within our illustrious industry. I loved this issue's publisher's notes in the front of the magazine, especially since I was just on the phone discussing Kafka's short story with her and that was the opening line within her commentary. The story that summarizes the Tishman Speyer organization spiraling decline into 2010, comparing it to the cover story featuring the same in May 2007. Ouch. But then again, Chris Finetto and I were just speaking about pulling off the “Financial Band-Aid” and getting some air on the wound to begin the healing process. If you are not on the high demand mailing address list with her organization, please by all means take the time to read the electronic version at www.multihousingpro.com/
3. Another interesting read is Business Week's, Beware of Social Media Snake Oil , delivers a hard hitting, conscience checking story about Social Media and its hype. There are some solid concepts presented and a worthy read for anyone involved in the purchasing decisions for your online presence.
4. Chalk two up for the women! Two stories in the past 48 hours sharing the praises of women's strength, tenacity, intellect and social contributions. USA Today's story, Stock soars: 2009 was great for female CEOs' companies , regarding sucesses of female CEOs is an enlightening story and ego stroking to me, personally, since I am one of those members (albeit in a severely smaller scale).
 
Richard also sent me this online link to a Fox News review of 7 Women Reach South Pole After 562-Mile Ski Trek. I thought this was so very cool, that I decided to dig a bit deeper into the story. The actual expedition website documents their trip with daily blog posts, weather details and the like. I only wished I knew about this previously, what an exciting time to follow along in their endeavors. Spend a few minutes with the international team members to learn more about each of these heroic ladies.
5. David Lynd, COO of the Lynd Companies in San Antonio sent Kristi Johnston and me an email thanking us both for our active participation in his business successes in 2009. He also reiterated his future vision and the dynamic roll we will continue to engage with his portfolio and team. I am proud of David and my professional affiliation to him, personally, as he is both engaging and always interesting. I've got to say, I am regularly amazed at his aggression even during the down turn in today's market. I just love when he references growing his portfolio and being on the top of his game. The very cool part of this message is that I was just visiting with my friend last night about my perception that people are fed up with the economic malaise and their ready to move on, regardless of where we start. Kay, one of the managers at my favorite hangout, Chilies on Beltline Road in Addison, Texas says that her business is picking up. I think that is a good thing, since casual dining sure took the hit this year, and if people are spending money on something so frivolous, then the holiday purchasing might come in stronger than predicted.
6. Good news on the Ellipse front, Kristi Johnston is officially remaining with us. About a month ago I said my public good-byes to my professional associate, expecting her to become an at home mom. We worked out a new position with our organization and she will remain (yeah!), to run our key account management and special project development. I welcome Kristi back into the fold with a sense of relief and joy that I will continue to rely on her visionary management and problem solving skills to the advantage of the company and all our team members.
7. Lee O'Conner gave me a set of wine glasses with the slogan “Well- behaved women rarely make history” etched on the face. She previously got me a tee shirt with the same message labeled across the front, as she thought it was appropriate to my antics she loathes. Well, just the other day my neighbor showed up with a desk top plaque oh her kitchen table with the very same statement included, only hers was ever so delicately written into white stone. When I inquired on where she got the decorative item, she disclaimed “my boss gave it to me”. That's funny, ‘cause my boss did the same for me…
8. Lastly, I would like to publicly thank Brent Lueck and Kathy Nettesheim of Fiduciary Real Estate in Milwaukee for the box of gourmet caramel/chocolate apples they sent for the holidays. I've previously posted about their professional commitment to their service providers and team members in their own organization. I brought that basket of apples to the snow bound escapades at my neighbor's home on Christmas Eve. Needless to say, that was the most-tasty item included in the dinner, thinly sliced and invitingly presented. Here we are with our industry-wide promotional efforts and these folks send me such a thoughtful gift, even though they are the client!
9. Elysa posted our MFE magazine campaign that we carried this year. The unsung heros series  program has been memorable and entertaining since the first issue it presented. I must say, this month's my favorite... with Santa's Elf.  Choose for yourself.
10. Lastly, this email note came from my friend Donna Hickey the other day, I laughed out loud –
 
There were probably many, many times this year when I may have
disturbed you,
troubled you,
pestered you,
irritated you,
bugged you,
or got on your nerves....


So today I just wanted to tell you..........

 
 
 
 
 
 
Suck it up Cupcake!!!'Cause there are NO CHANGES planned for 2010 !!!

Animal House

Ok, so what do the Desperate Ex-wives on Wisteria Lane do when it snows in Dallas a second time in less than a week? Invite everyone, once again, within stumbling distance to your neighbor's house, defrost whatever meat is available, cook a family style meal while downing several bottles of wine. I have decided, based on the fact that one of my female neighbors took a nap at the dinner table last night that we need to rename my neighbor's house to the “Delta House”. Only Dean Wormer is not available to keep a lid on the antics in my neighborhood… I mean really, how old are we? And who exactly is in charge here?

For heaven's sake, for the past several months I have disclaimed my intentions to take a month off from the partying. But we continue to use any excuse available to gather the group and incite a riot. As I chatted on the phone this morning with my neighbor stating my need to update my organ donation authorization on my driver's license to exclude my liver, she offered up this: “I am traveling January 5th through the 10th so you can take your time out at that point. But, I provide no guarantees between now and then.” That's just great. Tonight I am having dinner with a friend, and tomorrow Susan Wilson and her fiancé Charles Stroud are having a house warming, New Years Eve party. So that just leaves the weekend wide open. Dear Lord, I thought when the tradeshow season ended that would be it.
Obviously, those who were not present at the Christmas Eve shindig where roaring with laughter at the comment made by the neighbor once removed who said “She's not that hot, she's wearing Swacks.” I nearly died having to clarify that the word “swacks” was not some new lady's undergarment shaping device, but rather an alcoholic mis-spoken word for slacks. Certainly, the reference to finding him in the bushes on Christmas morning was fodder for today's humor, knowing full well that of the nine people in attendance, there was a high probability that one of the six who live on my street might have had difficulties remembering which house they lived in.
Gotta love these folks just for being themselves and willing to share with all of us living nearby. I wrote previously about how much I love my home and knowing the camaraderie is there for us all makes it even more enjoyable. Truthfully, how many of us live on a street where we know don't know anyone? Where we just pull into our garages and never greet them with a hello or smile? Let alone share holiday gifts and cards with each other, along with that commensurate hug hello. My life is richer from their conversation, shared book reading stories, professional experiences and personal reviews of life prior to meeting each other. I must give a heartfelt thanks to my neighbor for including me in her circle of associates, if only for the amount of entertainment I have gleaned off these gatherings. They are just the best, and I really look forward to seeing them all each time we meet.
I recently bought the first season DVD set of the Thirtysomething a few weeks ago. It is a library must for anyone who enjoyed that show back in the 80's. Not just for the clothing and hairstyles those of us from that era we miss, but for the terrific writing, deep character inclusions and engaging story lines. I absolutely loved that show and television today, with all its reality TV, just doesn't come to that level of high art. What's funny is that this show reminds me of the group in my neighborhood, only now with the 20 years subsequently added to their ages. The show debuted in 1987 and the cast was in their thirties, I was in my twenties, but everything they did resonated with me personally. The third show in the series deals with Hope Stedman and her unjustified, unappreciated, difficult relationship she shares with her mother. As I watched I reflected on my own version of the same with my mom. My mom is really a terrific lady, being beautiful, smart and sweet in her own way, but somehow I really struggle being comfortable when I am around her. Not exactly sure, why, it's just that way. I love that circle of friends in the show as they tumble through life's each day, including each other in their realities, good or bad. It's like back in February when my neighbor's mom died in an unfortunate accident, tripping into the foyer of her new apartment in Dallas the night she moved up from Houston. I was at her side each day and night for the five days with her mom in a comma, and there when we unplugged the respirator with her six friends at their side. We will be bound for life due to that event, and though I would like no better than to still have her mom alive instead, I wouldn't trade that experience for the world. I know there will be more of those types of bonding events in our collective lives, kinda like the movie The Big Chill. But one thing is for sure, I am extremely blessed to have this group as the ones who will be there for each of us, and for that I thank God.

Let the New Year Begin

Well maybe, just let the holidays be over instead. 

See as a small, self-funded business owner, topped with my type “A” personality style, this week is brutal. I purposely took off on vacation on the 12th, to return last week for the prescribed half day, knowing that this week would be slow and a time for introspection. Yeah, right. Today, with all that saved energy from being on vacation and the personal time set aside already to pause and reflect; I came back to work for my new role, the pacing, caged tiger. It just sucks to be an entrepreneur during this time of the year.  You look so forward to the break, knowing how hard you've worked. Hey, it is a time to kick back, relax and spend time with your family and friends. Which is great, but with two holidays a mere week apart, folks like me are well over the benefit and into business worries and productivity losses immediately after the first day off. With no one at work this week, and those of us who are simply trying to look busy, it gets a bit aggravating. That multiplied with the guilt of not enjoying the holiday with full attention in the first place, can make one miserable.
This time of the year typically brings a week where I coast through the final accounting numbers and look ahead to next quarter. Only right now there are so many new people at the company I am spent the day introducing myself and learning more about the operational changes since I left just the other day. With the organization rapidly becoming multi-tiered in nature, I realized today that management by proxy is the new way of Ellipse. You know, install a new level of competent management advisors and facilitators for their underlings, allowing the company to grow. Only, my being a self-made entrepreneur causes me to struggle with this type of control. Therefore today I found myself conferring with the new members of the management team, realizing on how completely out of touch I've been due to my incapacitated job from the shipping efforts and my extended holiday/vacation. (Gosh, I am trying to be patient on my first day back, but that is not how I roll.)
So here we go.  Drink more wine…. No that's not it. Beer? No, maybe engage in some type of barbiturate program. No, that's not it. I guess I will just spend the day tomorrow with my team members and observe, support Lee in her endeavors and suggest best ideologies that come from the expected sales/production planning meetings.  There are three days left in our financial year and I am really proud of how we carried on this year and our delivered successes. We will fall in at about $50K short of $4M in gross revenues, inclusive of a net 15% growth even with an excruciatingly high portfolio turnover of 5%. Hey, zero is the new black. Right? What about green, which is in our case, is the case. I guess some mental self-back-patting might help tonight, in getting me to appreciate our good will and hold down my anxiety for a week when the business world returns to work.
My neighbor and I were chatting the other day, about our personal work responsibilities. She, a regional sales executive for a contact lens company, and me being the leader of a small business. I shared with her my perception of how hard her job was, with all that corporate bullshit, sales expectations and closely held employee relationships that go with all that. She, explaining how she can't even fathom being responsible for everything under the corporate umbrella. I never thought of it that way, everything. I guess I am guilty of making stuff up until it either works or works itself out. I admire Lee O'Conner and her new position as President of the Ellipse, as I watch her take a stab at those decisions for the company and its daily requirements. I reflected on my day today with her as I drove home tonight, summarizing on what's happening right now. We are on the crux of the next stage of growth for the company and she has her plate full in motivating those at the company to share her vision. We're back to over 40 people again, after firing that group first of this month, and it seems like a lot. (Another phone list came out today with desks moved and phone numbers added.) There is a lot of coaching, singing, scripting and controlling to be done. I've got to be honest here, I'm really glad it's not me, I just don't think I'm that good. As I was telling Lee tonight that her job is now based in motivation and engagement, where I just frighten people into responding to my expectations.  
A new year, new management program, new vision and new opportunities, whew, whew. I always say how much I hate Mondays, only this was the first one I've been operating in for a number of weeks. And, to think next Monday is the first Monday of the first month of the new decade… only this one comes with an incredible amount of promise for all parties involved.  Gotta be honest here, I'm actually looking forward to it, for the first time in my professional career.

Round Two

It's nice to be back in front of the key board documenting the comings and goings of those in my life. This holiday/vacation has been much needed for so many reasons; this year's wag has really been a bitch, the wine brigade nearly killed me, and I need a break from my daily stress of being a business person in the toughest business environment in 70 years. Then add the never ending entertainment here on Wisteria Lane, our being the “Desperate Ex-wives”, my attention span has been limited at best. For those 1,000 daily visitors who follow this blog, seeking what I am attempting to deliver, an insightful basis of humor about life and being an entrepreneur, I apologize that I have not been available for the past few days. As Richard says “Blogs can be fun, and if the writer is consistent in their content and recurrent availability, then readership will remain high.” Uh, ok, so simply put, deliver interesting material on a reliable basis and folks will remain engaged. Jennifer Bird told me just prior to vacationing that there was someone from Europe and East Asia on the blog that day. How on earth they found me… I am not sure, but I do know the visitors continue to climb. Hopefully 2010 will deliver just as much pure, unmitigated, classless stuff for me to write about. Then again, I guess since I am in the center of it all, it's safe to say things should remain pretty much status quo.

Ok, so I returned on Wednesday night, ahem, Thursday morning at 1:15am. The weather in Miami was fine; it was the plane from Washington DC that was struggling to reach its on-time departure. Wow, talk about a white Christmas? Practically every part of the country was socked with snow, even Dallas! Never in the history of weather keeping has Dallas experienced a white Christmas Eve, and I gotta say it was SO very cool. Yes, some folks did not make it the gathering at my neighbor's house, ‘cause here in Texas, snow means icy roads and idiots who don't know how to drive. Those within a 5 mile radius decided to chance driving, or in my case, walking next door. Albeit, after the mass volumes of wine, food and celebration there was some discussion about finding the male neighbor who lives on the other side of her house in the bushes, rather than safely in bed. I've lived in this neighborhood for over 5 years now, and it just gets better all the time. With all these great looking, successful, and available (well, some by choice are not), older women hovering about, we've picked up a number of single gents in attendance here of late. I've gotta say, I personally like an even mix of men and women in all my social interaction, especially at work. The interactive exchange between men and women is much more interesting and colorful than an exclusively single sex. event  Or, as my neighbor refers to a gathering of more than four females, Magpies, which are noisy cackling birds. When this is the case, you can pretty much count on her short tenure at the event, or some lame excuse as to why she is unavailable and not to be expected in attendance.
The Christmas Eve gathering was just the best. We landed at about 13 folks without alternative family engagements, and everyone was in their Sunday's best. No dinner involved, just bring an appetizer and a bottle of wine and you're welcome to attend. Which brings me to the snobby comment of the evening, “If you're going to bring a bottle of wine as a hostess gift, please for the love of God, invest more than 10 bucks.” Oh, and if then name of the wine you have chosen has feet involved, i.e. of a bird or animal, it's gonna taste like ass. Wines that have the name of St. or Chateau are generally ok, but shy away from international choices if you don't know what you are doing. I say stick to a reasonable California wine, Napa, Sonoma or Russian River Valley, you will not only impress your host with your knowledge of wine, but they will appreciate no having to re-gift it on some unsuspecting soul later. I must be honest here, by about 9:30pm I had enough of the animal wines, I trenched over to my house for an armful of alternative bottles, as I just couldn't fathom downing one more bottle of the stuff.
The funniest comment all night came from that guy who lives on the other side of my neighbor's house. I was commenting on how terrific one of the attendees was looking these days. “I gotta say, Kathy K. is the only woman over 50 that I know who can wear a sweater as a dress and look that hot!” She thanked me for the loudly placed compliment with a smile on her face, knowing full well I was right to acknowledge her beauty, looking right at her husband while stating such. To that comment my associate from two houses over pulled me aside, saying “You know Lisa, she's really not that hot… she is wearing swacks.” Of course knowing what he meant, I responded “Swacks????” He responded, “You know what I mean…” Strike one up for being wasted:)  My neighbor and I had a field day over that statement ever since, chuckling, especially considering who was making that type of commentary in the first place.
Christmas morning came with a simple gift exchange with my neighbor. She purchasing me a brightly colored metal wall sculpture for my dining room that is just perfect. I got her an even better gift, an IPod with a docking station for her stereo hook up. See, she borrows my CDs when she has company, though they never quite end up back in my home. So thinking I can rip all the music she likes and I can get my collection back into my possession, I got that. Erroring on wrapping the items in two packages, my neighbor opened the IPOd first. Snarling, she said “You got me an IPOD?” Telling her to continue that was only part of the gif. Excited with the second package, obviously, knowing exactly what it was because I have one here at my house. Tonight at Champs, where we went to watch a bit of the Dallas Cowboys football game, she noted that it was the interaction with the ITunes software program that makes her hesitant with my gift. My other neighbor, Liz, promptly informed her that I would be setting all that up for her, just as I previously did for her own IPod. Women… it's no wonder men get tired of tending to them, technically.
Since my return home, all my associates wanted the complete summary of my escapes since my travel mates left on the previous Saturday. (Knowing full well I would be in St. Thomas on my own and left to my own devices.) Where my friend Linda Hoffman, traveling to Greece and Istanbul, texts me a great cultural photo of the old woman and the donkey in the market sun; I send images of myself with me on a moped and a crash helmet (see the previous post). I recanted the time in the bar with the 4 male college students as I engaged them with my skills at the trashed Connect Four game on the bar top. And, my incessant heckling over their age and current life styles. Knowing how they discounted me as the older lady in the bar, I had to laugh later at the comment I made to one of these kids was “Oh, I get it, when you graduate with your PHD in physics, then you will become a physician. Right?” To which he responded, “I'm outta here.”
Folks can't believe I went deep sea fishing, and that Captain Chris and I caught a couple of nice 10-12 lb. Jack Tunas. Especially with my flaming red finger nail polish still intact which was recently redone. I've got to say, any women who wants a new hairstyle in fast order should head to the Caribbean for a couple of weeks, my hair grew yards while I was gone. I commented to my neighbor that if my hair got any longer, I too could put up some dregs like the assistant shipmate on the sail boat we chartered while gone. Speaking of which, I really chuckled when my neighbor recanted how she just blindly forwarded the pics from our day out on the sail boat with Captain Pat, inclusive of an image of the co-boatman. Obviously, her professional network was interested in hearing more about the hair covered tanned guy. “Should have figured that you would snap a picture of the crew member in dregs when you commandeered the camera, Lisa.”
Holiday cards were down this year, with people and businesses alike choosing to send emails and text messages instead. As I noted previously, Ellipse carried on with tradition and sent out nearly 800 bottles of wine to our over 260 some management company clients. I loved our social networking themed holiday card, so I decided to have Elysa send cards to ALL the names we can into contact with this year, over 3450 cards in total were mailed both by hand at Ellipse and through a mailing fulfillment house across town. I am determined to finish up 2009 without accepting the gloom and doom that so many choose to wallow in.
Lee commented that my office was filled with boxes of stuff, holiday gifts, food packages, promotional stuff, cards, and a big box from Sri Lanka. I knew exactly what the box from Sri Lanka was, it held my two Buddhas that I purchased while I was there, which have been making their way across the world in cargo for the past 3 months. I was so excited, especially since I wrote them off a mere 3 weeks ago, as lost or stolen. Even the credit card company couldn't find the record of purchase when I called, since I don't keep receipts for my personal purchases. See, I was planning on giving my friend, Anne Sadovsky, one of these gorgeous, hand crafted pieces of wood artwork for the holiday. I shared my recent disappointment in their loss, which made our collective excitement that much better when I arrived on Christmas day with statue in hand. Yes, as my neighbor said “You must just live right.” Reflecting on that statement, I must say, I sure do try to do so. Not sure if I accomplish it all the time, but I maybe I get credit for putting forth the best of intentions, regardless.
I scanned a couple of cards from the greetings that did arrive, one for an example of what not to do in a holiday card, like sell your services, it's tacky. The other, just for the last member of the team at Keystone Resources, the dog…note the name “Benson.” That made me laugh out loud when I saw that. Talk about finding a bit more Irony before the end of 2009. Yeah, there are just a few more days left here and I am certain there will be still more.
 

Cinnamon Bay

 

St. John Island in the USVI is jammed full of beautiful beaches, and Cinnamon Bay is one of the most beautiful. Though the surf is abusive for swimming, the view makes up for it. Today, me and my moped have conjured up an interesting ride with all the tourists, taxis (pickup truck conversions) and the elusive switch back turns. This rental effort has really driven home my age, lack of physical confidence and the realization that I will never be considered a dare devil in my life time. With only a few years to go for 50, I am now more certain than ever that I am on the Side B of my life. As my mind continues to strengthen, while commensurately my physical being declines. I had a mini bike when I was a kid growing up in the mid-west, and I never thought twice about my skills as a driver. Till my, God forbid, mid-aged reality crashed into my perceptions with an actual toppling of the bike onto a grassy/shrub covered easement last night. A tourist in a rental car, immediately behind me, was polite enough to make sure my leg was alright. I was chuckling to myself when I answered, begrudging, "Yes, I am just fine. Stupid, but fine." I saw the crash coming, just my arms would not make the successful left swag to stay on the pavement.
 
Mid-day I swung into town to Drop off my moped, say goodbye to my new found friends at the Jewelry store, and head to the dock for my afternoon deep sea fishing. I chartered a boat today, me and the 35 year old, Captain Chris. The boat was a beat to shit, crusty, no seats fishing boat. Captain Chris grouched at me last night for calling too late, 10:30pm when he did not confirm my outing. Hey, I had been drinking all day with the girls at the jewelry store, and the handful of beers at the Beach Bar after dark likely didn't help me remember the time difference. None the less, Chris was adorable, making today memorable and a blast. When asked if he was a REAL fishing boat captain, he relied "There is no water skiing or snorkeling on this boat." Guess that would be affirmative. We managed to drag in two 10 - 12 lb. Jack Tunas, which he will sell on the secondary market, since I had no provisions for freezing/cooking. We did have numerous near misses, and two exciting encounters with some Dolphin Fish. I had the pleasure to wrestle in a 25 pounder to the side of the boat, only to have the line snap and watch it slide away. Chris looked disappointed, since he and I agreed in advance that if one was worth mounting, I would pay the exorbitant fees to do so. I loved how mad he was at himself for the tackle configuration he set up, which was to be blamed for "the one that got away".
 
This evening upon my return to St. Thomas, I decided to eat at the Greenhouse Bar, since "it's just like Chili's". And, everyone know I love Chili's regardless of what city or name it's under. And, thanks to Richard's help back home, onto Hotwire for one more cheap evening at the Wyndham Sugar Bay Resort... Maybe tomorrow the apple I still have from the villa will go to solid use when I feed it to the Iguanas by the pool. We'll see.
 
 
 
 
 

80 Degrees and Sunny, Again

 

Catching up with the REAL world, I realized that Friday 3pm Dallas time was the most recent installment of bill George's Seven Lessons. Our company has been working and discussing this valuable read as a company-wide project, one chapter each week. Sharing with my readers, I gotta say this tiny read brings sincere, insightful value per ounce. For those following our group pls find Chris Finetto's study guide below that was the topic for Friday's meeting.
 
I begin this post while waiting/riding on the 15 minute ferry between St. John and St. Thomas. I've been on my own since Saturday when my associates made their return to Texas, with my neighbor being the last departure late in the day. Like yesterday, I have nothing planned for the day, with exception of bringing along the 2 bottles of wine and the six pack of beer that remained of the food products that were still at the villa. Oh, that, and the half lb. of ham that became the butt of the week's jokes. When I think about it, when was the last time you ate a cold, right out of the package, ham sandwich? Mom made those for us as kids, with Miracle Whip, though I exclaimed each day of my school attending years, my hatred of mayonnaise. Especially with ham.
 
The Wyndham Sugar Bay Resort was captivating, once I got out of the smoking room they attempted to put me in due to my hotwire.com booking status. The view of the bay was glorious and the hotel pool beautiful. Albeit, I didn't see much of anything while there for my 44 hours except for the pool and the huge resident Iguanas that sun bathe right along with the guests. Guess I was attempting to make up for the plethora of drinking varieties I engaged on Friday throughout the day.
 
This afternoon I am killing the duration "in town", all six total blocks of it, at the jewelry store I met some locals at, while here on Friday. Lunch at the taco stand was exceptional, compliments of the store manager. Today the store is drastically busier than last week, as the holiday tourists are starting to arrive. All I need is a shot glass for Dave and my trip will be complete.
 
Thinking I would rent a moped for my tenure, that way I can see the island and wag my shoulder bag to the place I am staying at. I think the girls can start happy hour around 4:00pm, unlike the other day with the Painkillers we shared the other day.
 
We'll see what comes...
 
P.S. The Inn at Tamarind Court, noting the image herein, was certainly not the Wyndham on St. Thomas, for the same nightly cost. Told by many this place was the best value, albeit, not the most luxurious. It worked for the single evening I spent on the tiny island, so did the hospitality of the owner and her staff. The Inn at Tamarind Court Understand the 24 unit hotel recently sold, the locals on the island who frequent the bar nightly will certainly be holding their breath that the welcome atmosphere will continue with the new owner.
 
 
Lesson #5 – Never Waste a Good Crisis.
 
A crisis is an opportunity to look at your inner self and really identify what matters, what works and what you need to survive. During the good times, many get lazy.
 
This week is a bit different. I've provided you with some space on this paper to write your own comments, please take the time to comment and give it to me before the meeting. If you wish to be anonymous, just put the papers with comments on the conference table before noon.
 
1. At Ellipse we may not have made cuts, but perhaps we have held out on making organizational changes. Are we in danger of not making changes fast enough? What about some of the changes that in discussion or planning?
 
2. Without management pressing its designers and marketers for objective comparisons to competitive products, it was easy to become self-referential. Do you see this happening here at Ellipse? Do we maintain our competitiveness?
 
3. We are in the midst of an economic crisis in the country, how can we take advantage of this crisis? What can we do to advance our position given the current state.
 
4. As it turned out, the much-feared price reductions never came to pass, but the massive cost reductions did. Lisa holds the line on pricing, but where can we reduce expenses and costs.
 
5. Using a crisis to fuel the future. “Shifting the focus of competition to R&D and product support…” How can we put more emphasis on R&D and product support? Some steps may already be in play.

Island Hopping

The past two days were spent shopping on the islands of St. Thomas and St. John, with my neighbor and a fellow traveler. The variances between the two islands is extreme, St. Thomas being the Mecca of world class jewelry and watch hockers; while St. John in is the home of local artisans and designer boutiques for home décor and furnishings. Good thing we didn't stay in St. Thomas both days, otherwise I would likely feel inclined to purchase a nice, yet expensive piece of gold for my wrist or finger. I had to laugh on Thursday as we drove round for a full hour to find the only available parking space in the city, desperate as we became, we even attempted to scrape up an illegal parking space at one of the major hotels though we are not guests.  The shopping here is extreme, with high wealth travelers targeted by the finest of international brands on every corner. The irony behind the front door greeters as they tried to move each passing tourist into their shop… “I make you good price.” “Come inside and look around, everything is 80% off.” Or the better yet bleached blond gentleman who declared “Step inside, give him my card and I get 50 cents.” “50 cents, really?” “Yep, and he has the best deals on the island.”

So completely opposite from the trip to St. John, the following day. A slow paced wag that started with a Bloody Mary and a beer chaser, followed by a “Painkiller”, the island specialty drink with the two gals working at the nearest fine jewelry shop.  When in the city limits of Cruz Bay, you are hard pressed to find anyone originally from the island. Most being casual visitors who never returned home, or others beckoned by an associate with the prospects of a job in the hospitality industry. It's fun to chat with the service people on their arrival stories here on the island, each coming from different states in the US and all in varied tenure as an island resident. All, captivated by the casual lifestyle and what would appear to be affordable rental housing. I couldn't help but notice that the folks that live here year round are not tanned like us visitors, I guess either choosing to be healthy or finding themselves working during the sunning times in the day.

 

My co-travelers are heading home today, I, choosing to remain till Wednesday late in the day. I Hotwired a cost effective hotel room at the Wyndham Sugar Bay Resort here on St. Thomas. I understand this is a really nice ocean side location and the $158.00 per night really can't be beat. Especially, considering the house we stayed at what a whopping $4,000.00 per week rental we all just shared. As I said previously, the place is really very nice and the view is just spectacular, but honestly, I just don't see the value and likely I will never return. I am better for traveling to new places and experiencing new cities. Now I can strike off St. Thomas and St. John, as well as last December's trip to the island of St. Lucia. The Caribbean is glorious, and the people are so very friendly.

 

I will be here in St. Thomas until Monday's checkout time, when I will head over to St. John for the balance of my trip. Tuesday afternoon I am chartering a deep sea fishing boat with Captain Chris, owner of the World Class Anglers fishing Tour Company. I was referred to him as the “best fishing guy on the island” by Kim the waitress at the Hightide Restaurant, right next to the ferry dock. I am really looking forward that event. The joke the other day with one of my girlfriends, who had rotator cuff surgery a mere 4 weeks ago, was that she should go along. That way when she catches the big fish, I can push her out of the way and wrestle it into the boat “for her”.  I am hoping also that I can wrangle an afternoon out of a scuba boat while I am here. I am not a certified diver, but I have done it many times in the past and I really prefer it to snorkeling, albeit, the dive typically is shallow.

 

Prior to leaving Dallas I stopped for a mani and pedi, only this time I choose shocking red as the color of choice. Interesting how men pick up on the nails and lack of wedding band. I chuckled when the guy at the store asked me if I wanted a ride to Sapphire Bay, ‘cause the taxi never seems to arrive. Or the local construction worker who hit on me yesterday on riding back on the ferry towards our hilltop home. He told me that he could really make this trip memorable… I'll bet. I am a bit disappointed that the polish does not last, with it being on just a week and the edges are already getting a bit rough. I did manage to smear a couple of fingers last Friday, so I have packed a bottle of the matching color I found at Walgreen's. With nothing on my list for the next few days, there will be plenty of time to take a swing at repairs.

Americans Have Gotten Soft

That is what Captain Pat from her 44 foot sailboat, The Independence, said about today's culture of Americans and their inability to engage in self-reliance and personal endurance. “I recently spoke to an American boater who ran out of gas who actually called the Coast Guard to rescue them, because they ran out of gas… for heaven's sake they were in a sail boat. I just couldn't imagine that they asked the armed forces to bail them out of their stupidity. In my day…” As I calculated her tenure on the global seas, I was pleasantly surprised to see what in great health she was, and her 43 years behind the captain's wheel fared her well. How cool to converse with a lifetime sailor, and an woman, no less. Her simple haircut, smiling eyes and tanned, sun drenched skin only made her alore and stories from the heart more interesting and enduring. As she worked the boat today with the touch of fine art, only the most accomplished sailor is capable of, I could only dream of her experiences in the international oceans. Gosh, she was a mere 19 years old when she arrived in St. Thomas as a hired boat hand, never to leave the island, with exception of the next excursion plan in hand.

This afternoon as my trip mates dove into the turquoise waters for shoreline snorkeling and swimming, I sat under the canopy with "Captain Pat." We shared ideologies about life and business today, hers, being a one women tourist boating company with a retired husband who ran a marina and boating support company; and me, an entrepreneur on the Internet operating a software development company. We laughed heartedly when we compared our knowledge of computers and life… her being reality, and mine, being some where in-between virtual and the real thing.

 

I committed to a couple of things today' to recant the moment, last night when one co-traveler shot a spit wad into a battery operated electrified tennis racket shaped-bug zapper, and today when I would reference the website of my new found sailing friend, “Pat's Cruises”, www.independence44.us. And I guess, my personal reference on what a great time I had today.

Gosh, even this evening my neighbor commented on how “grumpy I was”, but in reality was so calmed down that I was closer to the sub-level of this house than I've ever been in my life ,with anyone… man, if I don't get my heartbeat up tomorrow I might just die.

 

A sad ending to such a great day…

3 Saturdays in a Row

That is what this place feels like with the past few days on the island burned into non-eventfulness with my three co-travelers. The house is large enough to provide personal space, but there is absolutely nothing to do, other than sit is in the sun, sit at the kitchen counter, sit in the living area or sit at the dinning room table. It is amazing what benign topics can be engaged when three seemingly strangers arrive together at some remote place in the world.

 There is this great discussion starting card set lying on the dinning room table just in front of the magnificent panoramic view, called TableTopics. http://www.tabletopics.com. Settling for no television, since they are all buried in the separated bedroom areas, we were forced to engage in simple conversation and self-entertainment after dinner. We shared our answers last night, followed up with another round of questions over an afternoon snack late today after sunning. Interesting questions like, “Would you live and differently if you didn't care what people thought?” Or, “What's your dream job?”, how about “Who's the most famous person you've ever met?” Icebreakers to say the least, but what becomes even more, a really simple way to get to know others on a more interesting level. Obviously, humorous details about ourselves will be exposed when sharing oblique elements of our personal and professional lives.

 

I feel a bit weird on a consistent basis, due to my extreme intellectual topics I find myself traversing with the others. Working at Ellipse provides volumes of opportunities to explore vocabulary, current events, global considerations and off handed Internet-based topics or stories. At work, and in my personal circle, I don't think twice about covering some extreme business mantra or applied ideological practice. Richard Jahnel, my CIO and long term friend, doesn't miss a step, ever, just adding to the depth of information and including his own elements of details which I've not been exposed to. One of my co-travelers even commented to me on the second day, “Wow, you're really well read.” I made some crack today about not reading, and my neighbor prompted me to admit that I read all the time, just in small increments and magazines. The more tasking the topic is, the more I like it. Like the book I brought on this trip. A Case for God, by Karen Armstrong. A 3 lb. hardback which reviews the role of God, and the basis of humanistic spirituality though the ages. This book not only covers the Christian influence, but also Muslim, Jewish, Buddhist, Daoism and the major forces in worldly theology. I was interested to read the era of reason, which started with the Greeks and the early Christian faith based reliance. Previously, I was lucky to read a college text book about the early Roman Catholic Church starting from the 12th Century. I am one for spirituality, but really not so much for the dogma and societal control in which the shield of Christianity is often wielded in our lives.

 

Certainly my associates think I am weird for bringing such a tail. But as I stated to my neighbor last evening, I brought it on purpose because I was hoping I would have stints of hours in which I can tackle the historical ramifications in my mind undisturbed. While I am home, or functioning under the continuous threat of work related issues, it is difficult for me to assemble a block of personal attention/dedication to a topic. I am a compulsive cleaner and neat freak at home. Just as one of the Tabletopics cards requested, “What astrological sign are you, and what characteristics do you hold?” I screamed Virgo, while noting the above. Gotta say how great it is to be “home” with nothing to fix, pick up, clean or tend to. As I have written previously, my weekends are precious to me as I unwind, unteather and unravel the previously non-forgiving week I typically hold.

Villa de Papillion

Villa de Papillion, located on the north side of the island of St. Thomas, is a gorgeous single family home overseeing the sapphire ocean from high a top the hill side. After traveling all day and night to arrive at paradise, I began my holiday vacation on late Saturday night. I slept nearly the entire day yesterday, exhausted from the bone crushing past week at work. My associates, consisting of my neighbor and two of her personal friends, certainly had a field day with my lack of engagement with the view, sun deck and pool. I explained that I would arrive mentally in the next 24 hours once my being caught up with the rest of the group. At one point, I exclaimed “Nobody has any idea how exhausted I am!” only to be responded with the option of a beer or wine… “Red or white?”

 

We left Saturday on the 7am flight, as planned, with my delivered 2.hours and 45 minutes of captured sleep. My neighbor and I, first to arrive, were in charge of the car, groceries, meeting the house guest escort to our destination and picking up the others at the airport later that evening. The second party, stalled in Puerto Rico due to lack of power at the St. Thomas airport, landed 1.5 hours late, island time being much more forgiving than the clock at home. With more wine than food in tow, the first evening everyone was giving their best swing at unwinding. The next afternoon, grocery shopping was in order, lots of food, snacks, with more beer and wine on the list. I've never been shopping with a group of people I hardly know. And based on everyone's oh ‘so polite and shy behavior, it was evident the others were thinking the same, as well. Dare I throw a bag of cheese curls in the cart, if no one else sees their value as a food stuff. How about that half pound of ham, when I would rather toss a pack of turkey in the cart? "Hey, I found a half gallon of rum for only $8 bucks, dude... what a buy!" Don't count on me for breakfast, hardly a lunch, with me opting for snacks and light food for sustenance prior to dinner. Decision made, cheese curls and white bread for P&J sandwiches. Move on to the butcher shop for great BBQ meats.

24 hours into the trip, I shared with my neighbor that I've not ever traveled with anyone other than my partner, co-workers and long standing friends. Not very comfortable with myself. Not wanting to look like an idiot right out of the box, I found my self checking behavior was in control during the first evening/day. I laughed at dinner when I shared how different it was to travel with professional women with financial stature and some how we would find common ground on the varied topics that would be tossed in to the conversation, Bill Clinton and the blue dress, included. A sudden rain shower forced us indoors, grabbing the remnants of the dinner platters, empty wine bottle and glasses. Settling in the living area with the Internet access and one of the co-travelers online dating results from her posting efforts earlier in the evening. The others gathering over the topic of our collective propensity to be single, two of us milled trough Internet sites to locate the Myer's Briggs personality profile. Using the base descriptions to the four inclusive letters that make each of so different, we stitched together our quadrants and read our descriptions to each other. Laughing at how one letter variance can make such a difference in how we carry ourselves through life.

I realized last night, as I danced in my favorite Black Eyed Peas song in my oversized night shirt and panties with two my trip mates, that this would be a good time. Concluding that I was not the only one needed to become my authentic self, accepting the delivered safety in the previous conversations and personal relationships that would be forged on the cliff overlooking the coal black star filled darkness that crossed the ocean.

Friday, delivered 7 minutes late.

Today was the company holiday party, and what a great time we had... actually the wine shipment FedEx email notices for successful deliveries are coming in by the lots and I that makes me even happier, regardless of who the receiver was. With that said, today I attended an appointment until the two smoked turkeys were ready at the Hickory Shack on the other end of Dallas, next to the county jail. See, I forgot to order the turkeys to be shipped from East Texas, so I decided to take a chance on the place downtown that looked like it had been there for a fifty years. Figured a place in that state must be good, and, as I walked inside experiencing the worn benches, the elongated service counter, and the smell of that BBQ, I knew I made right choice. When I called to explain that I needed two 15 lb. turkeys in two days, the guy asked if I was interested in Dropping off a couple of birds to be smoked. Responding no, I was looking for a turnkey solution and that I would be there at noon on Friday to get them, he suggested calling me back for a quote. Told him I really didn't care, if the price was reasonable, and personally, I was saving the overnight shipping fees for the product. Good choice, as the rave reviews came all afternoon. "Where'd you get these Lisa?" Down on Industrial Blvd., now Riverfront, thanks to the Trinity River redevelopment. "Man, this is good." Made me wonder for a second or two, what happens to places the like Hickory House, or the Smokey Link, or Momma's Daughter's Dinner when the fancy places and people come to roost. Progress, right?

I was proud of my office today, everyone, let me say it again, everyone participated in everything today. Even the pass a dish event, referred to as lunch. After all the terminations the other week, we are down again to just under 40, but 1 started this week and 4 the next. How lucky for Ellipse, more holiday time to be doled out to brand new employees, work a couple of days and get a couple for free. Really when it comes down to it, a few days during a slow period is a gift, especially how hectic this place is. The new guy, Randy, "office support type of employee", helped me pull a truck load of wine boxes to FedEx the other day. He asked in the car if the place was always this crazy, I gave my natural reaction, that this was really slow. Try and be around in the spring or fall tradeshow season and see what it's like, that is insane. He asked me, ever so politely, "How do you motivate yourself to keep coming in each morning to do it again?" "Well", I said, "the first 8 years to was just to avoid bankruptcy. Today, it is because I need to do my part, it is expected. We have over 40 families depending on their rent or house payment being made each month. There are now clients expecting us to show up and do our part, and I am part of a team." Wow. Never really was asked that type of question, obviously, the poor guy was completely out of his element. 'Cause he told me so, "I use to install tracker tires in East Fort Worth, never had an office job. Got heat stroke once from being in the sun too long. I think this is my destiny, to work with computers, I love computers and computer stuff." Really? Guess that is why we are here, to make a difference in people's lives and give them an opportunity to do what they love and love what they do.
That interaction made me feel really good this week, kept me going actually, that Randy. I am blessed with a great job, the ability to help someone live their dream. Ellipse is a dream, and sometimes a nightmare... but regardless I wouldn't change it for the world. I thank God each and every day for my prosperity and all the great things I can and have done on a daily basis. Truth is it is that which gives me the strength to throw my ass out of bed each day, albeit, 15 minutes late on everyone of them. It is what makes me pause and be grateful tonight, knowing that I have a mere 6 hours till I have to get up for my 7am flight to the Caribbean, (oh, yeah... grateful, right? Hell yeah, I am!) and I still have not begun packing.  See, I realized I left my laptop at the office, intentionally when leaving, only to realize that I need to update my IPod the new CDs I bought for my vacation and I need to sync my playlist too. So I kicked my neighbors out at 11pm with a distraught, "I gotta drive to the office... you gotta get out... crap." We had a good time tonight, trying to fix the smeared shocking red nail polish my manicurist and decided to do on a whim this earlier this evening. Hey, my feet look beautiful, even if I got a couple of less than perfect nails to match. Well ok, I kinda feel like the awkward young lady I was back in middle school when I first tried this and stopped for the better part of 35 years, now. Though, I never did ever paint my toe nails, always thought my toes were too fat... tonight they look like they lost a few pounds themselves, or was that the lack of drinking since the escapades since last Saturday. Man, that was fun as confirmed my neighbor across the street.

Might I suggest something? A Merlot?

I am one painfully, exhausted bitch this evening. Note the underscore on the world, painful. The wine logistics department at Ellipse closed for the holiday season with the final 31 bottles hitting FedEx ground on my way home. A total of 780 bottles will hit the streets this year, our usual 120 over previous. Each year I never can quite remember how difficult it is to coordinate and how much your being hurts after all the bending over, taping, lifting and running back and forth to the printer. Tonight a sense of relief washes over me, headache and all, knowing that the over 330 boxes are well on their way, and Lee and the sales team will handle the final 200 to be hand delivered to 5 cities in Texas all next week. She always acts so smug now that I am the one who does the wine bottle configurations, but I know there were only 350, the last time she participated with the preparation, interviewing and product coordination. Each year we discuss canceling the holiday delivery for the sake of a card, since no body sends gifts, and now a days very few even broach for a card. Really when it comes down to it, our clients are the one who pester us into participating, with the “Oh, I hope I made the list again this year.” Or Kim Cory and her Twitter post of “I look forward to my annual nice dry Merlot.” Or Lisa Troisen who recently exclaimed her appreciation of the delivery to her house each year.

In the spirit of holiday wine giving, Chris Finetto asked for a couple of wine shippers to include his mother's wine going to NY. See, I shared with him that I send a nice bottle to my parents, sister and brother's family. You know; something you won't dare buy for yourself, a nice bottle of Stag's Leap or Simi Landslide Merlot. Entertainingly enough, my mother always acts so appreciative until she explained that she doesn't even like red, but prefers a nice Chardonnay or Rose (God Forbid). So this year I am sending a few bottles of Santa Margherita Pinot Grigio. I got some early this summer for them while I was staying at their house and obviously she preferred it over the “Two Buck Chuck” from Trader's Village, since I seen around. I also send a Greensburg Smoked Turkey to my dad and Lee's Mom for Christmas. Barbara looks forward to it every year, as she plans a New Years brunch with her friends in California where she lives. It arrives fresh and ready to be sliced, my sister complains that dad won't share it with anyone; he just leaves it on the card table in the cold garage and nibbles on it over the holiday week.
I read a great Fortune Magazine article on wine and the price reductions this fall for great domestic varietals. After finding it again, I didn't realize how old the story was, and maybe the prices have changed. But, based on the 30% off of fine wines at the local Tom Thumb and Kroger grocers, I would venture to say it's still valid. Wine Buying for Vultures is an entertaining, and informative read. As I crawled the Internet for further research, I learned a lot about some really nice wines and their vintners. Honestly, about the most I'll spring for is a Sterling Merlot, Rutherford Merlot or a Stag's Leap every now and then, especially if I can find a price like the noted one above. But mostly, I enjoy a moderately priced wine such as a Foppiano Russian River Valley,Simi, Coppola or even a Joel Gott, if you can find it. Typically a merlot, but a Sonoma Cutrer can't be beat in the summer, along with a Santa Margherita for something extremely light and refreshing. I really loved this magazine story as a source of some really great holiday gifts for the wine lover in your life. Another suggestion is the Wall Street Journal Wine series, which is really lovely and just ordering the engagement offer does not require you to purchase the prescribed deliveries, unless you want to. I've had several samplers in which I ordered a follow up package of six bottles, especially the Baron de Barbon Rioja, from earlier this spring. For Internet shopping, I really like the WineChateau.com for a case or two of my favorites to have on hand with the never ending entertaining I do around here. I also enjoy asking the waiter at a restaurant to choose something, followed up by ordering it online and competitive pricing if I find something I like. I have noted previously my letter bound index card holder I use for note taking, this is just one of those times.

Few for the WTF Column

#1 - The American Diet: 34 Gigabytes a Day, New York Times Online (Now I know why I am so tired... The shear amount of content generated each day per resident of the US, inclusive of movies, news, and Internet type stuff.)

A report published Wednesday by the University of California, San Diego, calculates that American households collectively consumed 3.6 zettabytes of information in 2008. The paper — entitled “How Much Information?” — explores all forms of American communication and consumption and hopes to create a census of the information we consume.

I'll be honest: this is the first time I've ever used the word zettabyte. I've heard of petabytes and even exabytes, but zettabytes are a whole new level of bytes. If a zettabyte is beyond your comprehension, too, it's essentially one billion trillion bytes: a 1 with 21 zeros at the end. To put that into perspective, one exabyte — which equals 1/1000 of a zettabyte or 1 billion gigabytes — is roughly equivalent to the capacity of 5.1 million computer hard drives, or all the hard drives in Minnesota.

#2 - With some smartphone users turning into data hogs, AT&T eyes a 'pricing scheme', Computer World (Ok, so the WTF factor is running high here in that AT&T actually thinks its users even have a clue regarding data and/or what it does.)

AT&T has found that only 3% of its smartphone users -- primarily iPhone owners -- are responsible for 40% of total data usage, largely for video and audio, de la Vega said. Educating that group about how much they are using could change that, as AT&T has found by informing wired Internet customers of such patterns.

#3 - Anyone for breakfast with the Disney Characters? I am certain Disney wouldn't be very happy with all their famous characters featured in the next "Zombieland" movie. I think this is hillarious... socially un-nerving, but definately one worth sharing.

Lesson #2, Get Ready for the Long Haul

For those readers following along with our fall book club, Bill George's 7 Lessons in Leadership, today at 5pm we are discussing Lesson #4.  I really like this chapter, since I am really into risk management and risk aversion with regards to Ellipse. Which in the wrong light can be conveyed as being pessimistic or negative to the organization by its team members. But, truthfully when it comes down to it, the CEO/President must be in the bridge looking forward for what's ahead and steer clear of those hazards. As Bill George states here, if the foresight is not applied effectively and responded to accordingly, the issue might be a company killer. Isn't that what happened to the Titanic? Thank God they sent women and children first…considering it was a man who put them in the situation in the first place.

Lesson #4, Get Ready for the Long Haul
1.       Bill George talks about how “Things can get worse”, as he cites the current financial standard.  When in the midst of a crisis, how difficult is it to capture one's attention to look ahead for multiple outcomes? What types of skills or abilities are necessary to weigh in on the alternatives and obtain associate buy in for change?
 
2.       The “Chicken Little” syndrome, or being accused of being negative, can become an issue if the leader forecasts gloom and doom on a too frequent basis. What needs to be done to remain positive, but risk averse?
 
3.       Long term planning and crisis management is the key to success in business and life. What type of personal skills does it take to be a leader, put those visions in place and ensure their deployment for successful exit navigation?
 
4.       Good leaders are willing to step back and reinvent themselves in the most dramatic standards. When looking within your own leadership skills how confident are you in the above statement.
 
5.       To remind ourselves of lesson #2, Don't be an Atlas, which person could you call on to facilitate that stepping back for self examination and rebuilding?

Social networking goes both ways.

Continuing the noted discussion from the Fast Company article, just past the Kim Cory reference example, find this letter from the team at Fiduciary Real Estate. Kathy Nettersheim is a gift, not only to her company, employee relationships, husband and kids, but also to lowly service providers, like us. She bought me a box of chocolates for our three year anniversary! She pays her invoices in fast order, always. And, they are constantly asking for new ideas and things to implement. WTF? Isn't that a reversal of roles? What a novel idea… work for your vendors, ‘cause when you need them they will jump over themselves to support you. I got this letter in November when I was in Milwaukee visiting my parents, and Kathy met with me personally to thank me and my team for our support of Fiduciary. To be honest, I was completely blown away by her integrity and participation in our success.

See, social networking goes both ways. Remember that your participatory action (or lack thereof) in the real world community frequently gets mimicked in the virtual world. Recalling the time when the US military airplane went down in China in the early 2000's. Our diplomatic communications with the country of China was not very pleasant, neither were the parallel Internet behaviors, as many US based websites were defaced by Chinese Hackers in expression of solidarity to their own country. Don't allow your user base to do the same to your leasing office.

Client Referrals Work

How Much is Your Facebook Worth? See the previous post...

Continuing the discussion on how effective social network endorsements can be, please spend a few minutes with the previous post herein. The reference to creating diligent client relationships becomes a key component in successful social networks. They actually become spokespeople for your company/community with levels of respect impossible to convey internally. Kim Cory has been with Ellipse for over 4 years now with two website versions and countless enhancements. When she is present at tradeshows with our team we can't stop her from proselytizing about us, our company and our products. Here is an example of an unsolicited client reference that not only displays our successes, but clearly presents her personal level of commitment to her online presence, along with her knowledge in this space. We absolutely adore Kim and we can't wait to see her anytime we can.

BTW - she will be speaking at the NAA Student Conference on a panel with Elysa Rice, watch for the details.

 

How Much is Your Facebook Worth?

In October, Fast Company carried a story on what efforts social media outlets are attempting to do to engage in monetizing their huge consumer base. How Much Are You Worth to Facebook?  How Facebook and others have tapped into the power of viral loops to build massive audiences in record time. Now they're using these growth engines to create the future of online advertising.So if the guys who are the providers of this service can't ascertain how to do it, then how can our own industry deliver the goods when we're only simple users of their product?

The story is obviously directed towards the social engines themselves, inclusive of online advertising's history (good/bad/indifferent), there is some really great quotes within that can provide some solid insight for our client relationships as we move forward on the Internet.

For his part, founder Mark Zuckerberg sees the answer in what has earned Facebook its stratospheric growth so far: the social graph that illustrates all the interconnections among people, groups, and organizations. "The message you get, in a lot of ways, is actually less important than whom you get it from," Zuckerberg says. "If you get it from someone you trust, you'll listen to it. Whereas if you get it from someone you don't trust, you might actually believe the opposite of what they said. I think that's the basis of the value that people get on the site."

The above statement shows that our community relationship with our residents can deliver a clear value for endorsement and what could become marketing returns directly from our interactions. Here at Ellipse, through Elysa Rice's efforts to engage our consumer base with the website development and multifamily markets, our brand and social messaging is becoming even more respected and elevated. Back in March, we started a communications path to include our user base on a more intimate basis and not just sales related contacts. Our Facebook presence is more about the comings and goings of our team and interoffice antics than previously presented. My personal blog posts are my actual life, inclusive of personal fears, successes and entertainment for the whole world to share. Our consumers are able to bridge their own lack and fear when communicating about their tech needs, because they know we too are human, dealing with the same business considerations. I guess I would suggest we created an online safe haven for our industry associates with easy, 24 hour access to our team; or their friends (and, not just in the Facebook realm).

I know this for a fact, as of this late tenure in the 2009 fiscal year, as our email and phone communications continue to climb with RFP requests, website development upgrades and enhanced purchasing conversations. So much so, that I use to say how bullish I am on our prospects for 2010, but today I am screaming from the top of my lungs on how next year will be when our company portfolio grows past the 30% in market presence. With our core products moving into maturization, our clients are now using their own social rings to support our business development with solid referrals, endorsements and key adopter references. Brainstorming would be a great example of this effort. Our team found it hard to avoid “overt self promotion” of our Relate 24/7 resident communications program during tabletop brainstorming sessions, due to the many end users offering it for suggestion when solving the group challenge. An interesting concept, considering the limited inclusion of client referrals we do in our own sales process. This too becomes a great case citing for the concept of “community” selling.

It's not what users say, though. It's what they do. "There are ways consumers use the platforms," Monfried says of social networks. "They email, they blog, they comment, they post, they share, they link, they upload, they friend, they stream, they write on a wall, they update a profile. There are 160 verbs that we currently track."

Wow, an argument for solid customer service, and enhanced resident relations. Both paragraphs indicate the power of the user referral and the way today's Internet is forcing companies to engage in outright, direct conversation with their consumer base. Sticking your head in the sand and pretending like your issues will go away is like hoping that if you do something crappy on the way out of a relationship, your actions won't to be posted your ex's Facebook. We've heard all the stories, like sexting, followed by an irresponsible act and your unflattering image ends being sent around your own social circle attached to the break up announcement… how embarrassing. Operating with the “Do the right thing” mantra, and applying proactive corrections to an issue with the appropriate apology/repair is the best way to prevent one of those social media crashes with your residents/prospects. Back in 1999 the book, The Clue Train Manifesto, also predicted that the walls of corporate communications would be breached, and today it is your employees divulging the nastiest of stuff on the web. Today, a corporate communications policy about Social Media etiquette is not only suggested, it is expected.

Stories for the Water Cooler

Today, as I walk into the office with my eyes puffy and what would become the delayed hang over from Saturday night/Sunday morning, Chris Finetto goes “Good God, what did you do this weekend?” My response was “What didn't I do?” Which proceeds to become the water cooler discussion of my Friday night and Saturday night escapades, complete with ex girlfriend, ex employee, ex friends and current/new found friends included. Knowing that an entire lunch hour is required to include all the specialties and I only have a smoke(less) break, I hit the highlights –

1. The details of the ex employee showing up on my doorstep at 11pm on Friday night. Which he thought was hilarious, especially since he heard and saw my bowing out on the cocktail invite from Dave.
2. The getting to bed at 1:30am Saturday night and 3:30am on Sunday night, thanks to the never ending shenanigans over the weekend. As expected, Saturday, after my neighbor's tennis outing, lunch at Chilies was in order, beer included, ‘cause more wine just wasn't gonna cut it.
3. The poker party included my ex's ex being the host. Yep, that's right, today with her partner and baby in tow. This is the one who she left me for that weekend back in 1997. We are industry associates now and I really like her, especially when she says “You owe me Lisa, ‘cause I took her off your hands and look at you now!”
4. I really attended two parties on Saturday, the poker party and another one just around the corner hosted by a friend of my neighbor across the street. With both starting at 7pm, I showed up at 9:30pm for what would appear to be the winding down of the second party. That was the case until I arrived with a shopping bag full of cheap wine and pocket LED flashlights for the hostess and her fellow AA flight attendant fellow invitees. See, every time my neighbor decides to invite people to my house for an impromptu gathering she tells them to bring wine, which they gladly oblige with some $6-8 bottle, choosing instead to drink from my collection. Typically with some animal name such as Yellow Tail, Penguin Foot, Smoking Loon… or the illustrious, Boggle (man, you know a wine has got to taste like crap when there is a dice game also with the same name). Knowing the hostess was shopping at Costco for the party fixings, these wines will be a great party favor. I swing the door open to hugs and holiday wishes, pulling out my one of a kind varietals, instigating the next stage of the gathering, ‘cause Lisa is here. Playing what would be flashlight tag for a few moments, we begin the next stage of uncorking.
5. The party gained a second wind with a handful of us sharing a birthday bottle of Andre Champagne prior to it being down to 3 of us, the hostess, her stay over friend and myself. Explaining the insanity of the other party around the corner, we opted to swing over there to include more company in our playtime efforts.
6. At 12:15am at the other house, my coiffed flight attendant girlfriends arrived for a full on view of the oddities that remained. Poker died down to a game of dice in the family room with the day's football games' results on television. Continuing to drink the solo bottle of wine in the house, which I brought at its onset, the three of us hover uncomfortably while the partiers continued with their dice game. Upon termination the entire group immediately exited to the garage for what I was informed to be a game of beer pong. My late invitees and I engaged in various conversations collectively as the revelers completed their comings and goings.
7. ‘Bout 12:30am my ex came to me asking for a photo of “us” to done by another attendee, who remains friends with one of the guys from our past life together. Since our separation she had dated numerous others, with me being the longest relationship prior to said. Being the smart ass I am, I attempted to clarify if the photo was to include us and her 2 remaining girlfriends sitting at the table, since the one having the party went to bed sometime ago. She sheepishly stated no, proceeding to thank me for allowing her to be the butt of my jokes this evening.
8. Minutes before the remaining hostess of the poker party house came to announce the official ending of the party at 1am, I instructed my friend's friend to grab one of the decks of cards on the table and shove it into her pocket. “Linda, grab that deck of cards so when we leave, we can play poker at the house.” Which she did, not thinking what she was doing. Then the hostess came in exclaiming how late it was and not to be rude, but we were all leaving at that moment. Not experiencing being herded out the door, since my last bar time, I shuffled my way to the door with the others. Nearing the exit, I heard my associate say loudly “I don't know what I am doing with these playing cards in my pocket, but someone told me to take them.” Mortified, I lunged for the front yard, hoping not to be outted for the shady activity. During which the hostess screamed “What are you doing with my playing cards? Give them back to me!” We laughed so hard once we were safely in the car and on our way back to the other house. I, knowing full well that these professional ladies were never involved in such foolery in their adult lives.
9. Yesterday, with the congratulatory thanks for a great time to my flight attendant friend, she conferred how much fun we had. Also sharing she couldn't wait to recant to the neighbor across the street how she was kicked out the house party, thanks to me. As expected she told me she never has gotten into so much trouble in one evening, and what would become a most memorable event for discussion on the next handful of those long international flights she does these days.

Sure, I will be there

I've never been to a high school reunion, but the party I went to last night was about as close as of one I've experienced. I was invited to a poker party by my first partner, of whom it has been 13 years since our demise. Interestingly enough, as I recanted to my neighbor this evening, my replacement stepped into my life back in 1997 not missing a step, and though they are not together any longer, both parties remain fast and furious friends. One weekend after our 10 year to the day anniversary, my partner went out for the evening and never came home. It was certainly a difficult situation for me personally to deal with and in doing so I started a new one. Enter Lee O'Conner, who today remains my personal very best friend and a magnificent business partner of what would eventually become Ellipse.

I never paid attention to the names on the email broadcast, I just knew that I was invited to a charitable holiday poker tournament and it sounded like fun. I was hoping it would be a way to engage in a new social circle, other than my work and neighborhood associates. What I walked into was a group of folks that I narely have spoken to, nor seen since 1997, with exception of a couple of individual random exchanges at some mall, store or restaurant. This was the first social setting I shared with my ex, and it became apparent that life and social engagements never stopped, I just left. Several people commented on how I hadn't changed, with exception of the obvious - the hair. My laughter, sense of humor, work successes, and trouble-making actions were still present, albeit, this time with my current professional status and inherent wealth and today my antics are a bit more validated. I've seen my ex four times in the past year and last night made me pine just a bit for those fun days gone past. Only this time there was no pressure to behave, as I went around the room asking every person I encountered if they were single. No pressure to be quite, as I was there on my own this time and no matter what, I would be driving my own ass home regardless. There was no pressure to engage in any elevated social etiquette or airs as we use to, since the nineties were over and our search for influence and financial backing obviously came with time. We were just there to remind each other about fun times, stupid actions and oblique memories that I recalled, with most forgotten a long time ago. Like, when I recanted to another couple the time we watched MTV's Real World (Season 2) for 13 hours straight in their two bedroom apartment.
Back then St. Elmo's Fire, Breakfast Club, About Last Night were nostalgic and irreplaceable. Thirty Something was the best program on television and Madonna was the hottest singer on the planet. Interestingly enough, Bonfire of the Vanities really was a way of life and gay couples were just starting to be positively featured on television.
Today I operate an elevated friend's circle made up of professional women, typically older than I am by a half dozen years or so. My closest friends are all single at this point in time, not really willing to put forth the effort required to be in a relationship. Especially when applying the necessary attention to work through the dynamics of their potential partner's family. These days work seems to hurdle our attention, with most regard in hopes of being recognized during the current downward trend in employee relations. I realized how happy I am with where I have arrived, and though it was fun to see them, thankful that I landed in a different plateau. My life's experiences being rich in history, educational development, spirituality, culture, the arts and social rings. Knowing what Lee and I have accomplished over the past 13 years together made me proud, and a bit smug. Not in an egotistical way, but more like appreciative for what I have been given and for what I could tell, they as a collective group, never really was willing to take that type of risk.
While getting ready for the party, I fought the mall for a new outfit to wear. Something approachable. Yeah I told my neighbor “slutty”, but for the conservative person I am, it ended up being something from the new Ralph Lauren Collection. I looked great, conveying the persona I wished I was back in the late ‘80s and the person I have become in the new millennium. I was confident and humorous. As I recanted to my ex, I have a blog with quite a following, she replied “Doesn't surprise me, you always enjoyed an audience.” We laughed as I explained that someday I am going to write a book about running a company with a purpose of social conscientiousness. “You know, you really can have a spiritual base and still use the ‘F' word.” I loved to see her smile, experiencing that glisten in her eyes which were absent for so long. That, I've missed.

Ring, Ring, Ring, Ring

Leaving work last night Dave Turner declares, “Hey, I'm heading to Arlington to get my kid and I need to pick up the Christmas card print job, but I've got an hour or so to kill on my way. Let's get with Donna Hickey and hang for a few minutes on your side of town.” “Dude, I'd love to, but I am exhausted. And, I got two parties to go to on Saturday.” Head home, converse with Donna on what not to do and my neighbor rolls in at 8:30pm with the typical “You who” subsequent to the slowest dinner engagement since the dawn of time. “I've got all this pent up energy from being with this couple and her mother in law…” “Let's try this new fancy Merlot I got from my wine distributor who Dropped off a couple of extra cases with the holiday wine delivery earlier today.” So goes my evening until nearly 11pm. My neighbor left for an early tennis match just prior to 10pm, and Donna and I are winding down with a final story or two for the night.

The massive ringing of the doorbell at nearly 11pm, not unusual in this neighborhood, delivers a bit of a shock, not a surprise, but more like shock. A past employee who departed some 16 months ago standing at my door with the exclamation of “I knew you would be home, figuring happy hour ended an hour ago.” Wow. I am mean, double Wow. My wine buzz caused me a bit of a delayed reaction to the fact that this gal was standing in my front room apologizing, nearly in tears, for her personal commitments to me and the company and begging for forgiveness for her own “instaneous notice of departure.” Immediately ushering her into my kitchen to meet Donna I struggled with this event, especially considering what happened on Monday morning with my other employee. Clearly, the liquid courage she engaged prior to driving across town was working, as she stood in the home of her ex-boss sharing her load of regrets now with tears in her eyes. Triple Wow…
She begins with the fact that she chats on a regular basis with a number of active employees and she is a follower of FaceBook of Lee O'Conner, my fellow partner. Donna immediately gives in, heading to bed, proceeding to text me from the upstairs bedroom to keep it down as she was intending to work today. Albeit, it was so loud downstairs I missed most of them until way past midnight.
The surreal value continue today as my neighbor, who left her purse here last night, knocks, only to bump into my sleepy ex-employee in my front hall. Knowing the history, first hand, my neighbor doesn't say a word, just begins with her need to grab her handbag left behind from the night before. I am counting on the phone ringing and the conversation going somewhere like “What in the hell, I left at 10 last night and this morning this gal is in your house???? I will be home in 15, get dressed.”
Truthfully, this employee was just like the one who left this week. One, who I personally adored and the associated hurt in the way she left was a bit to get over. I've said so many times how running a small family is like being the head of a household, and no matter how hard you try, personalities and emotions come into the mix. During her short tenure she experienced some real personal stuff, especially since she was in accounting and our financials are the bloodline of our company. Unlike other CEOs who have CFOs or Accountants in tow, I am the financial guru behind Ellipse. I do all the financial management, accounting standards and I work directly with the CPAs on our planning and year end results. So much so, that Gene Stoner, the most amazing CPA in the world, once told me that was not a good use of my time. Of which I responded, that the most valuable and scarce resource in our company was cash due to our self-funded operations and inaccessible credit markets.
While visiting, I expressed my appreciation in her courage to appear, responding that she headed over after cleaning her home and getting off the phone with one of my employees, which remained nameless. I couldn't help but to be thankful for the opportunity to speak to someone who left the organization and being able to debrief on my personal behavior and the events that transpired. Nervously, I acknowledged how hard-spoken I can be and how obsessive my actions become when I am not comfortable in business processes. The word “fear” kept grabbing my attention as I continued in the conversation with my face, eyes and mouth. I was grateful, uncomfortable, appreciative, happy, reminiscent, relieved, and oh, uncomfortable, while my professional/personal antics were assessed by this voice of my past. Gosh, I missed her as we howled with laughter and hugs across the table. The beer I switched to upon her arrival obviously kept my buzz going, allowing my mind to wander through my life. I couldn't help thinking about what it would be like to have my dead grandma ring my bell in the middle of the night just to share a cup of coffee with me with the same detail. She was, and still is the highlight of my life. What would she say? How proud of me would she be today? Could my heart even handle an opportunity to express to her my unmitigated love and admiration I hold for her, though today in just distant memories.
I guess here is where that time machine would come in handy. Which this morning reminds me of a History Channel program I watched last weekend about historically documented space alien visits. Yes, a topic for the weird, but regardless, some of the images were strikingly similar to today's astronauts and their regalia. Over this past week I couldn't help but to consider that maybe sometime far in the future humans will be able to breakdown the basis of time and travel into the past. So with that said, why pick the Mayans? Or Egyptians? Why not just back a decade or two and spend the day with your grandma? In Thornton Wilder's Our Town, the main character Emily picked her 8th birthday. I don't need anything special, just a cup of Jo with my grandparents, their cockapoo, JJ, and the kitchen table I spent so many hours, days and years hovering around. Maybe a card game of 7-UP or Hearts would be fun.

Photo Cave Paintings of future maritime ships and boats in Natural Geographic News

Fridays Post

1. My Article on Social Media from an executive perspective is up in our articles section. And, you will find my advertorial regarding Lee's promotion to President of Ellipse. All of which I am extremely proud of. Read on -

 

Social Networking Unplugged
Succession Planning is Part of Business

2. I heard the other day that our Relate 24/7 automated resident contact program generated over 98,000 Thanksgiving messages to apartment dwellers across the country. BTW - Jennifer Bird, our Relate 24/7 Director was sharing that story as she explained that she worked 4 hours insuring the integrity of their delivery. Followed by a "oh, can I take off at noon on Friday to make up for it?" Sure.

3. Lastly our friends at www.thepeopleofwalmart.com are at it again. This one rates the best. Noting the 631st image on their site, and only being around since this summer. No shortage of content being provided over there...

 

Bad Google, Bad Google

I have said it a million times, Google is slowly taking over the world and all under the mantra of “Do no harm.” I guess all of which is just fine, since there is no place where they say, “Turn over all your commercial data, health records, real estate records, personal shopping techniques, pop culture content…” The truth is that they don't have to ask, we just turn it all over to them under the guise of free. Dave Turner gave me this link today, Google Plans to Run Their Own Internet. Not surprised, I mean really… they've taken control of so much other stuff, operating systems, cell phones, satellites, data records and just recently they offered automated website development and hosting tools. Why not, they sure have worked on melting down Microsoft's Office system and Map Quest's driving directions website, along with the core revenue base of many of their key competitors. Why not set up an alternative DNS for name resolution, and then begin the trail to their own physical Internet. The entire process is truly entertaining, as all is being done with the “Sponsored by Google Ad Words” in tow. The article goes to say:

As Ulevitch puts it: "It's not clear that Internet users really want Google to keep control over so much more of their Internet experience than they do already - from Chrome OS at the bottom of the stack to Google Search at the top, it is becoming an end-to-end infrastructure all run by Google, the largest advertising company in the world. I prefer a heterogeneous Internet with lots of parties collaborating to make this thing work as opposed to an Internet run by one big company."

Google is even building its very own physical internet. We can safely say the company is building its own servers, its own Ethernet switches, its own underwater comms cables, its own worldwide collection of brick and mortar data centers, its own truck-em-anywhere-you-want-em mobile data centers, and perhaps even its own Data Center Navy.

This morning, at the Supernova tech pow-wow in downtown San Francisco, Googler Craig Walker offhandedly referred to this as "the Google network."

So the above is interesting, but then the story Richard provided the other day added even more to the exchange, especially now that I thought about it further. Google Rejects Awesome People So It Doesn't Hog All of Them. This story includes some quote like “It's better for the ecosystem to have an honest industry, as opposed to aggregating all this talent at Google.” Eco system? What in the hell is this guy talking about, for God's sake is Google not a publicly run capitalistic enterprise? What a load of crap. Oh, hold on… I guess this guy must have pulled a sonnet from the Google song book of “Do no harm”. All I keep thinking about is that one scene in Planet of the Apes, when the astronaut rides by the sunken statue of liberty on the beach. Whatever.

Thank God I am not on Verizon Fios... or Google doesn't run Fios. This might be considered flaming.

 

Many for the Full Moon Column

Ok, today was pretty entertaining, weird, but entertaining none the less. Seemed like all day things rolled by my desk with one oddity or value, after another.

First off, while reading the two papers I subscribe to USA Today and the Wall Street Journal, I decided to torture myself with a call to the customer service line about my new noted interest rate increase on my Citi Advantage Master Card. What was a 6 month reprieve at a 9.95% interest value was being replaced with an 8.99% plus prime value effective December 31st. Of course I get the standard content, which is plastered over the newspapers these days, “Well Ms. Benson, you are right, you have been a good paying client of ours for the past 13 years. But unfortunately the promotional rate you were provided previously is not available to you today, so you have a couple of options. You can cancel the card, pay off the balance in payments until the card itself expires, at the interest rate noted in the letter. Or, you can keep the card, and pay the interest rate noted in the letter. This is the choice we recommend.” Ok, so let me get this straight, ‘cause I don't really see any “options” here, pay the interest rate and keep the card, or cancel the card and pay the interest rate. Oh yeah, that made it much clearer. Let's do a bit of role modeling that is more appropriate “Well Ms. Benson, you are right, you have been a good paying client for the past 13 years. And, we have mishandled all company funds over the past 3 years so we are going to squeeze the living crap out of our core clientele and let you pay for our indiscretions.” Oh, yeah, that made it much more clearer, thanks for playing…
Next, Chris Finite provides me with the following horoscope –
Today's Virgo Horoscope: Dec 03, 2009: Contact with friends who have traveled widely could have you hankering to pack up and take the first plane to a distant place you've always wanted to visit. At the very least, dear Virgo, you'll probably want to make plans for a vacation. If you're traveling to a foreign country, you may want to take a stab at learning the language. Actually, this is a good time to study a foreign tongue as your mind is particularly sharp. Note, Lee just came back from the Gallopogus Islands, and I leave for St. Thomas on the 12th. Maybe the language barrier I am seeking is how to say "Beer" with the appropriate island accent.
Followed by a first thing this morning referral regarding the confirmed MRI deal. Which I guess was a topic at NMHC Tech in Arizona, with RealPage and Yardi getting on the horn to both employees and clients alike to instill fear in the unknown. But regardless, any movement in business acquisitions and a cash placement in the technology software business is good news to us. Ellipse has been attempting for months now to gain some traction with capital to purchase of a competitive company in the industry, but capital markets, especially the level we play in are off limits to everything. Including a deal that will bring us to nearly $6M in revenues and over 35% of the multifamily content/website management market. Know anyone with $1.8M or so, who would like to become part of a growing phenomenon? Illustratus did this very same thing about 5 years ago, and today carries a cash cow of over 90% of the market or virtually every apartment community newsletter being produced in the US today. I realize printed newsletters are on the decline, but really a solid run and what would be perceived as solid cash returns in the interim, none the less.
Next, Richard sends me over a Youtube video from the recent John Stuart Comedy Central show about the Global Warming scandal or Climategate in which some center in Britain had a security breach and communications between the scientists was exposed in which they admitted falsifying data to support the planet's melting of the polar ice caps and rising of the ocean. What in the hell? Oh, that exact video was taken down for copyright by Viacom, but then reposted immediately thereafter, then purged, and reposted under a new name and they tell two friends and so on and so on. Richard said when he saw this one last night it 315 visits, and this morning prior to being pulled, it ranged over 17K eyeballs ( or is that really 34K of them?). Whoa. Good news for the petroleum companies, and China and India, oh and I guess my niece's future children, knowing that Soylent Green will not become their food staple in the future. Then again, based on some of the stuff I reviewed, and knowing that for the first time I am siding with Fox News and their exclusive coverage of the information, I am bit perplexed by the whole thing. I too want a cleaner planet, I too recycle (wine bottles mostly), I too support clean and sustainable fuels and engaging in support of our natural resources. But, really this is stupid and certainly one for the WTF section of our day. I am certain there is plenty more to come. Read - Comedy Central Scoops Network News on Climate-Gate Scandal
Linda Hoffman and I were chatting about literature which has been influential in our daily lives and writing style. Over the previous holiday weekend I referenced my obsession with Thorton Wilder's Our Town, and today I explained to Linda about a short story that was in the old Scolastic Monthly Reader we got during grammar school. There was a story called the Lottery (The Lottery by Shirley Jackson) and it was about a town in which everyone is participating in the lottery, and once the female winner is recognized, she is stoned by her own neighbors. Even as a 9 year old I was struck by the social commentary about how much our society is jealous of winners and how we intentionally destroy them out of spite (see Tiger Woods). I explained that I searched many times to obtain the story again, if only to see if it still struck me as something so deserving of this type of memory recognition. Sure as shit, if she doesn't tell me that she knows the story and she recently instructed her daughter to read the very same short story. She finished up, saying “I will scan the story if I have to, but instead sent me over an online link. I printed it on my way out, but haven't gotten a chance to read it, but here it is for anyone who grew up in the early 70's and you too might recall this event. Again, I am certain there is plenty more to come.
 
The refridgerator is being emptied tonight, and bleached due to whatever died in there. “So get your shit out or your stuff will be tossed.” Wow, just getting them to not open the dishwasher while its running is difficult enough, who in the heck is volunteering for this endeavor? Am I liable for ruined shirts or jeans??? And, no that “lunch purse” you got from NAA is not a reimbursable loss, sorry.
Oh, but the wine list brigade… shipping labels done, boxes delivered, wine tomorrow. Then, the fun begins.
On a positive note, Chris did a great job with the 7 Lessons for Leading meeting at 5pm. I am honestly impressed with the participation in the book. As Chris said, the concepts are basic, but powerful.
I was at JD Miller's Gallery tonight with Donna Hickey for their open house, and I got to experience my new commissioned painting he did for my home, "Lisa's Irises". I am speechless, it is absolutely georgeous. BTW – for anyone who cares, I will be having a meet the artist/open house first part of February, after the holidays are over. More of the same - I am certain there is plenty more to come.

7 Lessons for Leading in a Crisis, Chapter 3

Today's meeting here at Ellipse is on Bill George's 7 Lessons for Leading in Crisis, 3rd lesson - Dig Deep for the Root Cause. Please find the study materials prepared by Chris Finetto, who will be leading our discussions at 5pm central:

Reflections on Lesson 3 - Dig Deep For the Root Cause

1.      It is real easy to fall into the trap to topically treat or mend an issue.  A little Bactine and Band-Aid and you'll be alright.  Do you take time to examine the issue at hand or just continue to apply pressure.  Applying pressure the immediate issue we merely cause something else to creep up somewhere else.  How do you intend to dig deeper into issues moving forward.
2.      Seeing our products not work as intended and the reaction of our customers is wildly frustrating.  How can we as a group work to ensure that our products work as intended, our clients understand and know how to use our products and furthermore cure some root causes of frustration?
3.      In identifying the problem, you need to dig deep and determine what the root problem is.  You then need to be able to measure or determine when you've healed adequately.  How do you determine you are healed or the issue at hand is cured?
4.      Déjà vu!  A crisis returns.  The wine list.  Some issues seem to continue to exist on one form or another, Why?  How can you avoid Déjà vu? 

 

MRI sells to Vista Equity Partners

Thank God. The capital market must be looking up for our Industry and its service providers with this announcement that Intuit is selling MRI Real Estate Solutions. As I noted in my previous posts I was getting worried that our market has become so small that large financial players and global companies were overlooking us. I personally convey this that someone is bullish on us.. Whew, whew.

"Business and financial software company Intuit has agreed to sell its Intuit Real Estate Solutions (IRES) business to Vista Equity Partners for $128m in cash as part of its strategy to focus on connected services." Learn more -

http://www.tradingmarkets.com/.site/news/Stock%20News/2697318/

My blog won't fly on Verizon Fios

The new Fios user agreement is out and I guess Verizon has decided to be the decorum police for their user base. Please find the excerpt from the online document which subscribers must adhere to when using Fios service.

ACCEPTABLE USE POLICY

2. (b) transmit uninvited communications, data or information, or engage in other similar activities, including without limitation, "spamming", "flaming" or denial of service attacks; (c) intercept, interfere with or redirect email or other transmissions sent by or to others; (d) introduce viruses, worms, harmful code or Trojan horses on the Internet; (e) post off-topic information on message boards, chat rooms or social networking sites;

Ok, so for those not realizing the implications herein, the insightful individuals at Verizon are now apparently going to become the hall monitors for the Internet, inclusive of forums, newsgroups, blogs, Twittering, posting of all kinds, for content which they deem derogatory towards some party or populous. At which point they will be able to suspend the user access by applying Acceptability User Policy paragraph 2., subpar an (b) and (e). Doesn't that sound like limitation to free speech? And anti-competitive practices? Whoops - Clearly as this type of control catches on with insightful tech networks, the grumblings will get louder. As well as it should, for heaven's sake.

 

 

Net Neutrality Arguments Continue

 

Discussions regarding Net Neutrality is nothing new, as Matthew Lasar of www.arstechnica.com makes a correlative argument that the telegraph was under the same heated discussion back in late 1800's.

He go goes to say -

It was no secret why Western Union sided with Republicans. By the 1870s, the Party of Lincoln (Abe himself being a former railroad lawyer) had given away massive quantities of land for the construction of railroads and telegraphs: almost 130 million acres (about seven percent of the continental United States) was granted to eighty enterprises. Although the telegraph had been pioneered by Samuel Morse in the 1840s, the innovation didn't really take off, economically speaking, until it partnered with the railroads, at which point it became the Victorian era's version of our information superhighway. 

Concluding with -

The Pacific Railroad Act of 1862 sped up the construction of a coast-to-coast railroad system, and it further subsidized telegraph growth as well. But Congress provided very little regulation or oversight for the largesse. Albeit, a bit more illicit activity remained throughout...
 

 

How Robber Barons hijacked the "Victorian Internet"

 

In this Economy?

Ok, so what sense does it make when an employee decided to quit without notice? In this economy? What are they thinking, retribution on the one they addressed the letter to? Oh, that's right, they don't take into account the coworkers who have come to rely on their daily personal participation in their departmental/collective jobs… they just operate in this temporary self serving land of non-reality until the Texas Unemployment Office says “Oh, you voluntarily separated from your employment? Benefits denied.” I guess that is when the big FU becomes the big F***ed Up instead.

Here is some news to those who are either considering quitting their job without notice - don't do it. No matter the cost, give that two weeks or a month, and either find another job or while working the notice, mill about long enough to come up with some valid, definable excuse as the reason for quitting. Other than your tender sensibilities have been bruised, because today no one will care. Work is hard, the volume of stress is building and the performance expectations are increasing all over the place. And in this economy, I must say the most foolish decision one can make on a professional basis is to quit their job without the proper notice.
Yes, I've said it a million times, and I will say it again. “I am not a nice person to work for.” There you go, for all those who say “Oh, I want to work at Ellipse. You all look like you have such a good time”, typically while standing in a bar late at night during some education conference. Sure we do have a good time, on a regular basis, but work is work and this joint is no party. I mean really, one should ask themselves how in 9 years time we have gone from $46K to $4.1M in gross revenues and from 0% of the market our recent 24%? Duh, we bust our asses on a daily basis and the level of expectation of each employee, old or new, is that we've got their collective back. Or face, when shit hits the fan. But really it's about accountability, doing what you say and saying what you do. Letting others know what's important, delivering on time with commitments and holding on for dear life when you screw something up. Simply, do your best for the company, the client, your coworkers and yourself. And ask for help, for God's sake!
Oh - communicate.
In return as an employer I promise to give you the best learning environment, improved business knowledge, gratitude for your efforts, fair compensation, and opportunities that no other employer would ever go out on a limb to provide. We are the home for wayward souls, or as my friend Linda Hoffman at Multihousing Professional Magazine would say “We take in the strays.” “'Cause the reward is extreme when they stick, but you know we gotta let some go.” And, this past 5 business days, I fired or accepted resignation of 4 employees. Which out of a starting number of 46, is a huge number. See, I am of the school of Jack Welch, where every quarter he terminated the bottom 10% of GE's workforce during his tenure. Brutal? Sure, but pruning off the non-performers is just part of business. Sometimes we make these decisions for our team, and sometimes someone will impale themselves with the intention of hurting me or the company. Oh, back to the note above… When a person quits their job, management doesn't feel it, the co-workers of those departed just get to realize what a douche bag that person was in the first place, and their job gets a bit harder. Yeah, I did mean to say the above adjective for the quitter, since a douche bag is obsolete these days, and I would say the person who just left is too. Interestingly enough, once the person is gone there is typically some form of review of their commitment to the organization as a whole and then the truth comes out. They weren't really that valuable anyways, unfortunately for all parties involved.
Business sucks, ‘specially on days like today, when you drive across the metro area to the person's house with intentions to save their job reference with a two week or one month delay of the inevitable. If only for the team members who were left holding the bag after their coworker's departure. Ironically enough, I really liked the one who quit today, you know, on a personal level and for what I thought was a professional basis of mutual respect. Wow, guess it's kinda like dating, only this time someone else gets f ***ed.

Whats your story?

So running a small company has its ups and downs. No matter how positive or negative things can be, as the CEO you are going to be involved. Well ok, so things can happen with a client that is positive and the company can operate on a daily basis with small accolades and I personally not hear about it, but man, something not nice or an unfortunate event… I'm in the middle or at the head of it. I guess whichever is appropriate.

The good news today is that I predicted today to be a crappy day and it was actually quite benign. Uneventful, spent most of the day, yes, once again working on the wine list (Dear God!). Breaking up the shipping groups into which box sizes are most cost effective to deliver 1s, 2s, 3s or 4s, with appropriate cards included. Mind you, I love to get the holiday thankyous when the bottles arrive, but the prior assembly work is a giant pain in the ass and it goes on for what is forever. One good thing here, I got to see this year's Christmas card artwork and I just loved it. Elysa Rice, our marketing machine, captured the cutest card yet solidifying my perception that giving her control over next year's marketing campaigns will bring lots of unique and memorable ad work and promotions. Can't tell you how many folks commented on our new business cards at Brainstorming with its printed product list on back that can be circled with a marker. Just like a reminder shopping list of our different core services. By now, I've learned to say “I don't know, go with what you think” knowing it will be memorable and great.
Today was Kristi Johnston's last official work day at Ellipse. A quiet exit, considering how much she has contributed over the past 4.5 years. I guess the employees gave her some form of a departure memorabilia and a card, as the memo went out from her desk. Mind you she is switching to 3 day work weeks until later this month, and then contract as available going forward. Being a new mom with an infant in tow is something I am not familiar with at all, but I know what I would sacrifice if given the opportunity to be one and be home with my child in its infant years. We will miss her and all that she has done for Ellipse. With that said, Kristi will continue to be a minority owner of the company and I know she has our best of intentions at heart. How lucky we are to have such a bond, knowing how employees just come and go, frequently without a trace. This one might be bit hit or miss, but certainly a voice going forward. I would be remise if I did not thank her publicly for her efforts and personally applied attention towards our team and company development. She is an extremely sharp young lady and I will certainly miss her daily contributions.
Lastly, at dinner tonight with my neighbor I reviewed my latest editorial contribution to Multihousing Professional Magazine and what a great piece it is. I mean really. Linda Hoffman commented the other day on how much my writing has improved over these years that I've known her, but man… this was just impressive. As I say so myself. I noted in the car on the way home it read like a story in the Harvard Business Review, clearly targeted towards her executive readership. I researched social media and attempted to apply the real cost of this medium for our apartment communities. Anyone familiar with my pitch, Social Media is the new Public Relations, and by definition Public Relations is not one for commerce-based transactions. I must say for all the writing I have contributed over the years this one is the most in depth and informational. Knowing Linda, I will get approval to post tomorrow. If you wish to take a preview of the magazine, I will post its availability. That made my day.
That and reading yesterday's post off my Blackberry to my neighbor this evening at dinner. Of all the people who could appreciate the absurdity of Saturday AND the escapades of the past 10 days, it would be her. Honestly, when Richard came to explain to me my unavailability over the past week and a half, I realized why the backups on my laptop were completely unavailable (poor Richard). Truthfully, I've been partying my ass off for 3 solid weeks, even my neighbor commenting on the 10 lbs. she thinks she has put on and I with my own compulsed over 3 lbs. Both of us knowing that it will be virtually impossible at this point not to drink a glass of wine or meet up with friends between now and the Dec 12th when we leave to spend 7 glorious days in a swim suit in St. Martin with a couple of our other girlfriends. I admitted tonight I really hoping that by day three I would be able to pull on my favored two piece swim suit, if the other girls didn't mind… humph.

Flash Trojan gets unsuspecting

Rule of thumb, don't click on anything coming through email without validating its source (at minimum, hover over the embedded link and see if there is an alternative website address it is getting ready to send you to). AND, don't ever click on anything that has .exe in the extension! Before it was Adobe Acrobat, now it's Flash under attack with 3.5M emails being delivered with advisories on upgrading the browser based application.

BTW - Flash does not do automatic notifications to its users anyways, and neither does a bazillion of the other freeware and shareware support programs. It is the user's responsibility to keep up with the patches and updates. Though sometimes websites are generous enough to advise when something requires a specific iteration of the program, but that will be prompted based on code, not an email message.
 

New Exploit Masquerades As Flash Player Upgrade

Monday's funny

From: Chris Finetto [mailto:ChrisFinetto@Verizon.net]
Sent: Tuesday, November 24, 2009 9:33 PM
To: lbenson@ellipseinc.com; 'Susan Wilson'
Subject: RE: American Express Payment

You have to consider that we have had 2/3 trade shows, an RV and a lot of other odd purchases.  I would love to be on the line with the AMEX rep when they call Lisa….
 
“Ms Benson? Can you please verify your last 5 purchases…”
 
“Ahhh, a Flying Dutchman Camper, 50 Folding Monogrammed Lawn Chares, 22Cases of Lite Beer and a couple of dozen hotel rooms in Houston….  Oh yeah, there is likely a big round of burgers at the Dead Robin in the Woodlands…”
 
From: Lisa Benson [mailto:lbenson@ellipseinc.com]
Sent: Tuesday, November 24, 2009 8:28 PM
To: Susan Wilson; 'Chris Finetto'
Subject: Re: American Express Payment
 
I know it sounds like a lot, but we are handling it.
Sent via BlackBerry by AT&T

From: "Susan Wilson" <susan.nsd@ellipseinc.com>
Date: Tue, 24 Nov 2009 19:09:10 -0600
To: 'Lisa Benson'<lbenson@ellipseinc.com>; 'Chris Finetto'<cfinetto@ellipseinc.com>
Subject: American Express Payment
 
Hey guys … I was on the phone with American Express and they mentioned we have a payment due by November 25th in the amount of $63,000.  I am sure this has been taken care of but did not want to assume since Lee normally takes care of this for us and she is on vacation.  Thanks!
 

The Sunday After

Ok, so I've said before I dread Mondays, every one of them. And tonight as I sulk on how my elongated weekend is now coming to a close and there is absolutely nothing on television, I am confirming in my own mind that tomorrow will suck. Ok, not suck, but tomorrow will be work and not nearly as entertaining as my days have been over these Select past few. This Thanksgiving weekend rocked, every damn second of it, from Wednesday afternoon until early today when I laid down for the much needed nap after church. An amazing time with friends and holiday cheer, and one not to be missed.

I discovered today that my laptop was safely stored in my car, tightly held in the dark behind the passenger's seat. I guess from some effort during my shopping where I relocated it on Wednesday during my dash to get home, prepare my donation for the church fund raising pie auction, and arrive at 5pm as requested by Anne Sadovsky for the holiday pot luck dinner and church service. I reminisced with my friend Kristin, during my lunch after church service today with all smiles and chuckles at some of the highlights and low lights of my past week. I called Lee's mom to determine her arrival today, only to learn she won't be in until Monday sometime, and no one really knows when. I miss her. And, I spent the afternoon and evening alone, as my neighbor too was tired and had things to do with regards for the week ahead. I was hoping we would have dinner and watch the Julie and Julia DVD, which I understand is really funny and was just released to the rental market. Oh well, maybe it's a chance to get ready for bed early and listen to Delilah on the radio for 30 minutes or so before lumbering off to sleep.
Yesterday was entertaining; my neighbor decided it was time to put up Christmas fare, knowing how we would all be busy prior to leaving on our vacation December 12th in St. Thomas. It takes so much effort to decorate a house inside and out and its bad luck for next year if it remains after the first week in January, so this week is the perfect time to get the most out of the applied work.
Friday night we stopped at Anne's house to obtain the leftovers she offered for my poodle, Brody, prior to going to dinner. My neighbor, dressed to the nines, in all black and full makeup regalia and she was breathtaking. I, in my faded blue jeans, Talbot's tee and Norwegian cotton sweater. Anne made me laugh when she asked us what we were up to on our way out as we both confirmed dinner somewhere, knowing Chilies was definitely not on the menu. Anne chuckled, noting my lack of effort in getting ready, of which I replied, this was what she always looked like regardless of the day or time thereof. We settled on something near Oak Lawn, or uptown Dallas, as we proceeded to drive south on Preston Road from North Dallas for 25 minutes to cover the required 9 miles, because “we are right by, and there is no reason to get on the highway.” Getting home at 10:30pm I noted how relaxed and tired I was, though there was really nothing spectacular about our meal, just the company was engaging on all topics.
The next day my neighbor let herself in my house with the typical “You who”, questioning if I just woke up, since it was nearly 1:30 in the afternoon. My answer was no, I'd been up long enough to have a cup of coffee, a bagel and wade through half of the past three days of newspapers."  She needed help getting down and setting up her Christmas lights, of which I quickly dressed with ball cap in tow. The next 45 minutes was a complete failure on my part, not unraveling the strands and not being willing to displace by hand the hundreds of non-functional bulbs on wires that could easily be replaced by Home Depot's sale of 300 light packages for less than $10.00. Giving up, I went next door to my own home and within the next 1 hour and 20 minutes completed my own home décor. Slap, slap, I'm done… oh; I see now how you included the guys from both sides of our homes to facilitate your efforts instead. Good luck with that player. Though I found out later at the impromptu dinner at my home last night they worked until dark in their collective contribution. They worked while she followed me to a jewelry party and yes, once again at Anne's home, for the next couple of hours. This content became perfect fodder for my ribbing of her last night as I recanted the time a couple of years ago when she wanted me to “help” install landscaping lights in her back yard while she left to shop at Nordstrom's for four hours and I busted my ass all day until her delayed return. Gotta love her though, as she smiled sheepishly, knowing full well what she had gotten away with, in both instances. And when it comes down to it, I (we) will do it again. Even if it's just for the opportunity to have dinner with her, ‘cause the conversation and scenery is always interesting and enlightening.

No shopping for me.

Black Friday, the “hold our breath” sales day for retailers across the US, and I gotta be honest here the mall didn't look that busy as I whirled by at 9:30am today. Sure, Best Buy had its usual crowds of cheapskates willing to sit in the dark for a handful of hours and then wait in line with the others to buy that $249 television they didn't really need in the first place. But I think part of these shopping shenanigans are more to do with bragging rights that they actually did run the route on Friday after Thanksgiving, than the products themselves. Not me, I have enough crap. I was just commenting to my neighbor the other day, “For someone who's operated a vacant house for the past 4 years, I accumulated enough furniture in the past 6 months I'm not sure where I can put my Christmas tree." Let me preface that, I haven't popped up a tree in 3 years and I can't figure out what interests me so much in doing so this year, either. I guess I am just ready for the gift of a holiday break - 2009 was a bitch and I can't wait for 2010 to begin.

Well, with exception of the first Monday of January, because I hate Mondays. And, the worst Monday of the entire year is the first Monday of the first week of the year. Maybe I'll call in sick that day…
Now, I am certainly not complaining about all my crap, be assured. With the economy as slow as it's been and places like Tuesday Morning, right by my office with their single item overstock pricing, it's certainly not difficult to add to my offerings on a regular basis. See, I love Tuesday Morning. But most of my stuff has come from friends and family as they unload their own material possessions, my neighbor's mom's master bedroom suite came when she died earlier this year, Lee's grandma's formal dining room table when she sold her house, Lee's mom's antique card table now in my kitchen and one of my girlfriend's pool table in my second living room. You know the like, stuff that's good enough to keep, but they really don't have a place for it? Oh yeah, don't forget Anne Sadovsky's huge houseplants that cover both my office and house, all 17 of them, none less than 12” pot diameters, as she attempts to sell her house. “Lisa's house is vacant I'll just Drop it off there...” And I appreciated it, no doubt. Saves me a few, rather than investing my own monies.
See, why go shopping at this point? I am not one for a storage locker down the street, that's for sure. I mean really, how much clutter is too much? I personally believe that people who master the art of materialistic living use most of that content for distractions against what life is really about, being human and in touch. I used to be a collector of materials with my ex-partner, but when I met Lee 13 years ago and we started on the path to this company, tending to all that stuff was work. Now the company is work and I don't have the time, energy or interest in stuff. Not anymore. Now you can hardly find me at a mall, and if so, I know exactly what I am needing and I get the hell out.
Guess my story is bad for the economy, when consumerism is responsible for 40% of the GDP these days. I am a consumer for my company, putting $2.3M in people's pockets via payroll and a good $1.2M in vendor contributions of one form or another. The level of expense I deal with on a regular basis even taints my personal expenditures with regards to value, since I don't think for a second when I Drop a grand or two on something work related. I guess it's all relative, looking at my measly payroll check twice a month. The contribution is hardly commensurate to the effort and stress I deal with regularly. Like this week, letting go three employees for various reasons, kicking the ass of my entire sales team over the wine list, realizing today my laptop was stolen the other day while shopping, then finding out my remote backup system has been lying about its successes and I am not sure what form of personal data loss I am dealing with here. Thank God all the music I piled on my new IPod all came from purchased CDs, otherwise you know the draw, sync up will kill all those untracked single track downloads from the Apple Store.
I guess during this time of holiday gratitude, I am grateful for email and all those files I have sent to various people over the past couple of weeks for an unsundry volume of reasons, I can at least call them to hurl them back at me. Then again, since I've only been working on Brainstorming and that damn wine list for the past two weeks, I guess the amount of personal data loss is expected to be minimal. Especially now, since I reassembled the finished wine list and shipping today via some favored returned email messages from other people. Maybe it's time to head to my favorite place in the city for yet another frosty mug and smile with a friend or two… wonder who's not shopping right now.

Its Thanksgiving!

 

As I walked my dog this morning in the crisp fall air, knowing it's Thanksgiving and I have nothing to do today but hang out with my very good friends, I smiled with gratitude and appreciation for all that I have. Maybe Karen's message from church last night sank in a bit or maybe I am just truly grateful for my life, health and well being. I reveled in the irony as my IPod chose Cold Play's Strawberry Swing and its lyrics “Such a perfect day” … Really, how does that work???
 
 
Thanksgiving in America, just like baseball, apple pie, and Thornton Wilder's Our Town, the 1938 award winning insightful, at the time, controversial play about ALL our American Small Towns. The script opens with “The name of our town is Grover's Corners, N.H., just over the line from Massachusetts, latitude 42 degrees, 40 minutes, longitude 70 degrees, 37 minutes.” The play is about living, dying and the introspection thereof, as seen in the following quote:
 
"So—people a thousand years from now—this is the way we were in the provinces north of New York at the beginning of the twentieth century.—This is the way we were: in our growing up and in our marrying and in our living and in our dying."

When I was in high school I fell in love with this play, it just fit into my church going “Luther-league” persona at the time, just as all Scandinavian kids from the mid-west became members of when they turn 15 years old. But to me, as I read the following quote from Emily Gibbs directed towards Momma Gibbs, I knew I would live a life in search of a higher power and inherent contribution:
 
"Do any human beings ever realize life while they live it?—every, every minute?"

So when Momma Gibbs responded with this, I knew I would have my work cut out for me:
 
“That's what it was to be alive. To move about in a cloud of ignorance; to go up and down trampling on the feelings of those about you. To spend and waste time as though you had a million years. To be always at the mercy of one self-centered passion, or another. Now you know - that's the happy existence you wanted to go back to. Ignorance and blindness.”

Yes she is right; we do blindly roll through life, many of us with crappy attitudes and lack of control. But, any day or any time each of us are capable of changing our path to begin making a difference. As I said in the company book club meeting on 7 Lessons, where Bill George refers to taking care of ourselves is a requirement in leadership, just walking 15 minutes a day is a start. And, during that time you will likely cover more than 1 mile in distance. You can work up to going to the gym each day for a couple of hours, but today just do something, little is better than nothing for heaven's sake. Personal connection is just as simple, just start with a kind word, or smile; working up to charitable endeavors or fiscal contributions. Just put forth the effort to start, collectively we can change the energy of the whole world. Like the Buddha says “an enlightened individual becomes an enlightened community, which becomes a an enlightened world”. What a novel idea, and just so simple:)

Giving back to society is a driving factor for me. Living life to be my best. Holding onto a sense of humor and joyful insight. Loving, being loyal and serving my fellow associates. That is what it is all about for me, especially on a beautiful, fall holiday day like today. I Thank God it's Thanksgiving. I also thank God I have a chance to tell those I love how much I appreciate them and how grateful I am to be alive.

 

On this Thanksgiving Eve

Anne Sadovsky asked last Sunday if I was going to meet her and Randy at church tonight. Oh, and wouldn't I bring a pie to auction off during the pot luck dinner? That would be great. Sure, I replied. Best laid plans, I guess. Last night as I reminded myself, while watching Dancing with the Stars with my neighbor, I could have made my world famous cheesecake I promised Anne. But, I just was not interested in putting forth the effort. Today, thanks to that damn holiday wine list, the gift that keeps on giving, I worked till the last dying second this afternoon and still arrive at the church on time. Only to actually leave due to a fire alarm in the building and still be running late. See, it's been eight weeks now in which I requested updated contact details, with all that threatening and carrying on about how I am not shipping wine if I have to go through so much effort. And, here I am with just 17 days till my vacation on the 12th, with organizing and shipping of the nearly 700 bottles starting next week. (You can thank me personally if you are a lucky one who receives a package… )

This evening I was going to bring my desert, but instead, due to my late departure, had to settle on a creative solution for a replacement for home baking. An “assemble it yourself” savory salmon appetizer, complete with hand painted sea scene serving platter included. (Both offerings are very easy to do, and I have noted them below in this post, if interested.)
Anyways…
Tonight the message from Reverend Karen was about Gratitude, Gratefulness and I guess a bit of Graciousness. She cited so many simple memorable statements that I really enjoyed –
· Gratefulness is the key to a happy life, and we hold it in our hands.
· Gratitude is goodness and God.
· We don't describe the world as we see it; we see the world as we describe it.
· When it comes to speaking and sharing with others, ask yourself, “Is it truth, is it necessary, is it kind?”
· Speak into the greatness that is our being and propel that forward in our lives.
· We are a radiating power of spirit to transform the world.
· Gratitude is the highest of all virtues.
· The practice of gratitude is what brings us closest to God, and our God is unconditional in love.
· I feel blesses to work in an environment that brings joy and fulfillment surrounded by those I love.
 
“If the only prayer you said in your whole life was, ‘thank you,' that would suffice.” – Meister Eckhart
 
As I sat in church I realized that Thanksgiving is an odd holiday. One in which we often forget what it is really for, giving thanks and appreciation for what we have. Most of us, instead choosing a gathering of families and friends in which we spend the day huddled around a mountain of food, conversing about stuff that really doesn't matter and going to the movies or a bar later in the evening. Some of us travel the country to be with others, doing just the same, followed by frequent bitching about the resulting trip during the first part of next week. Too bad.
 
Sure I am appreciative of the day off, the sincere effort for the attendees and all the trimmings. But, I guess I struggle with the irony of it all. That we actually have to create a holiday to give thanks, when we should instead give thanks, share gratitude and be gracious every day of our lives. For me the holiday is a free day off, but no different than every other, as each day I give thanks and gratitude unceasingly for the following –
 
My Life, which includes the following:
My Health – mind, knowledge, humor, smile, rewards
My Relationships – friends, family, co-workers, pets, neighbors, associates, God
My Prosperity – wealth, company, cash flow
My Spirit – lack of fear, spirituality, serenity, security
My Memories.
 
If daily life is such a distraction and you are personally in able to apply some attention to being grateful, please by all means don't waste tomorrow's special occasion. Take a moment to tell those you are with how much you appreciate them, say a little prayer for those less fortunate, and while you're at it, count your blessings with affinity. You know I will be!
 
Happy Thanksgiving,
 
Our Best Cheesecake (off the back of blue Honey Maid Gramcracker crumbs box)
Prep Time: 15 min
Total Time: 6 hrs 25 min (10 minutes prep, but 3 hours of farting around)
Makes: 16 servings (or ½ dozen of my friends)

HONEY MAID Graham Cracker Crumbs
1/3 cup butter or margarine, melted
1-1/4 cups sugar, divided
3 pkg. (8 oz. each) PHILADELPHIA Cream Cheese, softened
2 tsp. vanilla
3 eggs
1 cup BREAKSTONE'S or KNUDSEN Sour Cream
1 can (21 oz.) cherry pie filling (optional)

PREHEAT oven to 350°F if using a silver 8- or 9-inch springform (or to 325°F if using a dark nonstick 8- or 9-inch springform pan). Mix crumbs, butter and 1/4 cup of the sugar. Press firmly onto bottom and 2-1/2 inches up side of pan; set aside.
BEAT cream cheese, remaining 1 cup sugar and vanilla with electric mixer on high speed until well blended. Add eggs, 1 at a time, mixing on low speed after each addition just until blended. Blend in sour cream. (Or, just put all the ingredients into a huge bowl simultaneously, and beat the crap out of it.) Pour into crust.
BAKE 1 hour to 1 hour 10 minutes or until center is almost set. Turn off oven. Leaving door slightly ajar, leave cheesecake in oven 1 hour. Remove from oven; cool completely. Refrigerate 4 hours or overnight. Remove side of pan; top with pie filling. Store leftover cheesecake in refridgerator.
The Salmon Platter (comes from my neighbor, Loraine, and it was just fabulously easy and delicious) -
· Smoked salmon (from the deli in one of those prepared sealed packages).
· Wippped cream cheese
· Capers
· Fresh chopped red onion
· Garlic French bread rounds or crackers of some sort.
 

Don't be an Atlas

Each fall our company read a business book for personal/professional development. See the range of books we have done, presented previously in our Technology Solutions, last fall.  Every book provides great busines development discussions from various angles. Contact me directly if you're interested in some guidance on our applied training efforts we have successfully developed over the years. Fish! and Boom! have promotional flyers, banners and weekly email broadcast messages prepackaged and available, just for asking.

For those following our fall book club here at Ellipse as we review Bill George's, 7 Lessons for Leading in a Crisis, please find this week's study leadership lesson, which we will be discussing at 2pm.

Lesson #2, Don't be an Atlas, Get the world off our shoulders.
Please review the preparation questions, which will be used for our discussion. Please read the 13 associated pages in the book, which were assigned last week as promised. We will use the conference bridge for those remote employees:
Participant code 275380
Reflections on Lesson #2 -
1.       It's easy to take on the whole problem, especially when you don't want to expose vulnerability or lack of knowledge. But, does that really benefit everyone? How can that type of behavior be detrimental to creating a solution?
2.       Your ability to communicate is based on self esteem. Did the reference to your internal mind speak sound familiar? What are those type of “competing narratives” you deal with?
3.       We all need help, what is a scenario in which you successfully turned to someone in your team for help? What resulted from the effort?
4.       Who do you consider your network of external help? Who are your mentors these days?
5.       I deal with crisis regularly, and with experience I have been able to assess, react and respond to those unexpected concerns. Bill George suggests keeping your body in shape, keep you sprits up and don't take yourself too seriously. How do you deal with this type of concern?

 

More Social Networking

For social networking to be successful, a company must engage their masses. They must create a group of spokespeople so interested and in love with your product they can't help but brag about their connection. Kevin Roberts and his book, Lovemarks, states that trademarks are owned by a company, but Lovemarks are owned by its consumers. How do we, and can we actually generate that type of affinity with our resident/prospect base with an apartment? Milestone Management recently ran a contest with rent benefits for the best resident experience video. I saw a cute one on YouTube, but will that be an also ran with limited or no long term benefits? Hmmmm….

I know one thing; Brainstorming's attendee experience was vastly improved by the never ending Facebook updates, Twitter streams and endless cell phone texting that went on. These efforts went on over a 3.5 daylong conference, between 700 people, all driving to be in the know and not miss out on a single entertainment element. I personally can't think of one instance in which any property would have this type of social engagement with its base. Well maybe, Kim Cory and University Village Apartments in Columbus, OH, and their bi-weekly football party with hundreds of students present for their kegger tailgates. For her community, Facebook is a virtual scrapbook and a way for her waiting list only property to connect with their students. (That is really the exception though.)
This leads me back to some decision or effort that can include residents and consumers alike. I loved what Anne Sadovsky said in the Millions of Ideas Session on the last day of Brainstorming, “Social networking is for resident retention.” An enlightening concept, considering her 30 years in the business of training and she is the one who gets it! Connect with residents on a regular, self service format, and just like Kim, keep them updated of what is happening in the community. And… don't think that “community” ends at the boarder of the apartment property itself. Our properties are part of some municipality and showing our caring side will go a long way. Some content details could include restaurant referrals, retail coupons, civic messages, healthy offerings, social events, neighborhood crime information, service provider tips and ongoing community at large information. Why not interview the mayor of your city? Or, some local sports star? I heard of one community that allows residents to review the latest movie openings, that is a grand idea.
Why not start with the new animated movie Planet 51 - Just Hysterical!
These are all simple concepts and all super easy to manage. But, yes, they are unique to our current sales oriented social media attempts that our industry has become so disappointed with. People don't want to be sold, they want to be included. Give them a reason to be part of the community, and let them use your website(s) or media presence to facilitate their information gathering. You know the old adage that one photo is worth a thousand words… why not take your Flip Camera to the local art fair and document the crowds, while providing a written review?
Ellipse did an absolutely amazing job documenting Brainstorming on our www.Facebook.com/Ellipsegroup profile. Elysa Rice, the Ellipse Cow, snapped picture after picture and tweeted message after message to our/her fans. She added an element of humor and tickling insight that made each post funny and entertaining to all. Today I referred to her as the yearbook editor/photographer, you know, like the one in high school. Only her efforts were done to intentionally incorporate our client base while drawing attention to our brand. And, our fans submitted even better stuff, like my friend Debbie Andreozzi of For Rent - "Benson, this is for you!". Yes, when it came down to it, we generated publicity in the physical and virtual domains with great stunts that created fun in small stints of remote reading via a laptop, cell phone or PDA. Unbelievable!
 
Speaking of unrelated interesting information which is good for your Facebook... On Dancing with the Stars tonight, Kelly Osborn was pure delight. Tonight's final dance showed her personal growth, improved confidence and utter joy from her work over these past handful of weeks. I absolutely loved watching this young lady, who in week two looked so distressed and in tears, as she just glowed with pride. I know this darn show will change her life for the better.
It reminds me of some of my employee relationships that I supported over the years since starting Ellipse. Will Skinner, our Sr. Programmer, was 20 years old when he came to Ellipse in 2000, and today he is the lead contributor to our intellectual property and software development architecture. I am so proud of him, all the time. He's grown up so much, and I sincerely appreciate his contributions to our company and our team. I can only imagine what his parents think these days when he talks about his job in casual conversation, and what a great guy he is today.
Make it personal when you can, your fans really are interested in what's happening.

The AMA's and my friends, amazing!

The American Music Awards were on tonight, whew…whew. My neighbors just left in tow after an evening here at my house, dinner and drinks included – Thus, no blog post.

Thank God for my IPod and my niece's recent visit as we watched the show, and switched to the best music on the market in between commercials with my stereo AV connection (learned today). How lucky for all parties involved. I had a blast! And, Taylor Swift did deserved Best Female Artist, and this Year's Best Artist - she rocks! Lady Gaga, Black Eye'd Peas, Adam Lambert, and Eminem, unbelievable. Oh, yeah, the top producing tour? Jon Bon Jovi? Dude…nowhere to be seen - Oh, well.
CU.

Branding with a Camper

Solid public relations create good will for your company, which in turn are included when purchasing decisions are made, hopefully resulting in sales of your product at a later date. Memory point marketing is key with regards to logo recall, engagement of clients and employee pride. A great marketing event or stunt will not only get your target market base engaged, but also your employees. Tools of the trade can be great slogans, product references, market placement; or in our case “The Infamous Tailgate Party of Brainstorming 2009.” An event including 25 lbs. of barbeque, 15 cases of beer, 8 boxes of wine, an IPod, 150+ attendees, a 1972 Dutchman camper, and Houston's Finest (HPD – represented by Sergeant Slater, Central Patrol) in tow.

What started as a joke became the party of the year – Resulting in, “Benson, every vendor in this industry will spend the rest of their careers trying to top this one… great job!” I even won the bet of over/under - 2 hours, with 2.5 hours of active duty. Topping the 40 minutes at the National Apartment Association where the bet was over/under 15 minutes for flying the ESA Bensonburg Blimp in the Opening Party. In my mind, I was really betting how long I would remain a member of NAA, not just being kicked out of the part itself…
Wednesday's first Brainstorming floor break was flooded with 300 invitations to the Space Cowboys', Home of the Space Burger. The tailgate party being served on the blacktop parking lot catty corner to the Hyatt Hotel, immediately after the Welcome Reception. With the camper arriving at 5:20pm, a text message was sent “The eagle has landed, and it's called the Flying Dutchman.” Three employees volunteered to come from Dallas for shopping and site set up, inclusive of flood light installation on the roof of the wagon. With an expected start time of 6:30pm, I was stroking out that no one would show up when the lot was still empty right after 7pm. Just prior, the first police cruiser rolled by with not a peep (we might pull this off after all). Immediately thereafter, the contracted band wrapped up at the 3rd floor party and the waves of attendees headed outside and down the sidewalk. The numbers continued to climb, the food was excellent, the weather nice and chilly for the tailgate. Rubbing up next to the person next to you was a good idea for blocking the north wind that rolled across the outer edges of the lot. I was informed the next cop on rounds, rolled by unnoticed. The 50 logo'd camper chairs were a great idea and now in full use. The darkness made the atmosphere even better with the lights shining from within the camper itself, as droves of folks crammed inside.
About 8:30ish, one of the hotel valet guys informed my employees that management was not happy with our party, and that we were in for a tussle. Unbeknownst to me, I thought the shake down was beginning for a tip or two to keep quiet, only to find out later that Chris Finetto covered the parking guy, valet, bellman and the likes. The comings and goings continued, with a headcount high of over 80 under the awning. Offers to take the promotional camping chairs home were taken up by many, with later comments regarding the necessary efforts required to get them passed security on at the airport. The pile of trash to the end of the camper continued to get higher, with the great time being had by all. The hugs, high fives, cheers, snickers and smiles were extreme. Brainstorming's host, herself, Tami Siewruk, entourage included, arrived with full impression and congratulatory smiles for the stunt and mass attendance. “Who's idea was this? It's flawless!”
While in full rage, at 9:10pm the HPD comes across the street with the General Manager from the Hyatt. Attempting to tag the responsible party, I, of course, immediately stepped up. Being informed that this type of an event is completely illegal, at very least requires a city permit. We needed to shut it down immediately. I looked over my shoulder for a simple assessment of the number of revelers, applied cost of the gathering and the incredible marketing impression we were creating. “Sir, do you realize how much it took to get them all here? And, that it will take a bit to break them up. Why don't we compromise, I'll clear them out in the next 15 minutes.” Not seeing the value in my offer, his response was that immediate departure was the only option, otherwise a heavy fine would be levied. Being a person comfortable with the math in my head, I quickly calculated the amount of money I would be willing to invest for continued promotion and this type of industry recognition, settling in at $4-5K. “Just how heavy would that fine be?” I responded. “Maam, for every person standing over there with a drink in their hand… there would be an open container fine assessed.” Quickly running the math, yet again, I estimated somewhere around $14 – 15 Thousand in fines. Too rich for my budget, “We will break ‘em up as quickly as I can, can you check back in about 15 minutes?” He settled with my attempt, continuing to inform me that I could remain partying, but the throngs would have to go, and the partiers needed to be inside the camper with the door shut.
“Last call!” Please leave open drinks behind, but feel free to shove a can or two in your jacket pockets, or hand bags.” Only to be told later the lobby bar was riddled with empty Coors Light cans and a guest or two were reprimanded for drinking canned beer, though the hotel only served beer in bottles. Toss the food, card tables, coolers, chairs and serving materials into cars. “Get in the camper, quick, Drop the blinds we've got just a few more minutes before he comes back.” Apparently, Sergeant Slater returned, as expected, with a sheepish smile on his face and a comment of appreciation for our cooperation. For the next hour or so, my team and a handful of lucky associates remained in the camper for a once in a lifetime party, laughing until our sides hurt. Adding further entertainment for each other as we all swayed simultaneously to back and forth, while shouting “If the camper's rockin', don't come knocking!”
Mission accomplished.
Proudly support your local police...

Im Baaaack!

Multifamily Pro's Brainstorming Sessions 2009, “destroyed” by Ellipse Communications, Inc., in Houston Texas closed today with some final Facebook and Twitter posts, while on the road home with 4 vehicles and a “road trip back to Dallas [which] would be more enjoyable if there weren't a bajillion cowbells ringing in my ear!” (Elysa Rice, car #2). An absolutely physically draining, emotionally exhausting, foot crushing, thigh muscles strained, fantastic time was had by all attendees. Tami Siewruk, who receives accolades from the stage each year, deserves more than that. Especially after waggin' the bag here for all of us for over 20 conferences presented tear after year, she gets her own “Legend Award”. At minimum a standing ovation by all of us with successful careers which she spawned since she landed on the national education horizon, touched by her innovation and personal commitment to the industry.

The location, the downtown Hyatt on Louisiana, was an exceptional choice for those willing to hop on a Southwest Airlines flight in an attempt to reinvigorate their business' energy prior to 2010 commences. And the crowds did come, so many so, Monique “Mo” Guion-Kimball needed some last minute facilitators to support more table tops than were originally projected. The conference theme this year was Stellar Ideas, but Tami's Trends content really gave the depth needed to engage the attendee base. Ideas like Technolust, [Un]Real, Consumerism, Greenest, Brand Fabric and Transparency were to just naming a few cords in her chorus, as she convinced us all that business as usual is no longer an option. She showed aggressive, “out of this world” action is now necessary to move us into the next elemental market advantage and yes, social media is going to play a big role. Being a 10 term Brainstormer this year, I am once again amazed at how many rookies were in our midst on the Brainstorming floor. While at the same time excited to see the fresh energy present from so many coming into this stalwart career path.
This is honestly my favorite show of the year, bar none. NAA Education in June is always an incredible event, but for personal warmth and familiar faces this one provides the most number of hugs, ahem, gropes from so many favored individuals. Yes, at NAA this June I was able to keep up with my shenanigans in this web-based journal of my life. But there is just no way to do it this week, not with all the absolutely, “I don't want to miss a minute, while in my room” schedule of events, meetings, parties and dinners that goes on. Only compiled with a layer of exhaustion from the nightly 4 hours of available sleep, prior to heading downstairs for more.
My first attempt at college never harvested lifetime relationships like this show has done. When I attended the University of Wisconsin in the early ‘80s, I was at a 4 year college for 5 years, while I somehow managed to get out with a 2 year degree. (Thanks to an insightful guidance counselor, of which I am indebted to for life, as that degree was used for my re-entrance some 18 years later to the successful completion of a BSBM. Yes, how appropriate a degree for me, but really it is a Bachelors of Science in Business Management… ha, ha, ha.) Though back then, if pot smoking and beer drinking was an actual sorority, I would certainly have been the captain of the house… with that said; I did capture one lifelong friend whom is still in my autodial for some 25 years, now. Each year in attendance at this show, Lee and myself add new professional and personal relationships to our repertoire of associates, along with a new memory of something fun, humorous, outrageous, heartfelt, interesting, enlightening, all with a high entertainment factor. Being a member of the Brainstorming Club is a logo I wear proudly on my shirt sleeve, easily accessible in each business meeting when someone across the table smiles and says “I've seen you at Brainstorming” or “Go Brainstorming”.
This year was no different, with exception that our company was represented by 13 people, where our third year in attendance (Brainstorming Camp 2003) there was just three of us present. This year we left behind 32 employees, and that year we were missing the 3.5 people in charge of answering the phone. This year my hair is dramatically grayer, but Anne Sadovsky remains as powerful, beautiful, energetic and young as back then. That year we were Space Campers, this year we went as Space Cowboys. That year we were in Reno, Nevada and we rode the bus to the other side of town to buy (and subsequently return) a 15” flat screen monitor for our table top sales presentation. This year, we are so well known in our chaotic 10” vendor booth filled to the moon with this year's stuffed cows, we didn't even bother with sales presentations on the tradeshow floor. Choosing instead to gather business cards, hang out and shooting foam darts across the floor isle to draw attention to ourselves. Wow, how times have changed! That year the hot topic was how the Internet was changing our businesses, this year it's the impact from Web 2.0 and Social Media.
This weekend I will share some of my personal memories of this conference. Oh, the fun we had. But tonight I am exhausted, my feet are swollen and I need about 10 gallons of water to flush out my liver. Tomorrow I will hit some highlights, trust me it's something to look forward to, with 89 photos posted to www.facebook.com/EllipseGroup alone.

Reflections on Lesson #1, Facing Reality

Delivered last night at 11:30pm to the team: We will conduct a short meeting 10:30am on Lesson #1 from Bill George's book. Please review the preparation questions herein, which will be the basis on for our discussion. For those not prepared, consider this your time to read the required 14 pages, which were assigned last Wednesday at our company meeting. We will use the main conference bridge for those remote:

Participant Code 275380

Reflections on Lesson #1, Facing Reality, Starting with yourself:
1. Over your career here at Ellipse, what has been your biggest situational challenge? How recent did this occur?
2. Knowing that facing reality is the first leadership lesson in crisis, share what you would do differently today. Is admitting your role in creating the issue becoming part of the solution?
3. Provide some specific communication processes where you can successfully engage the other party which played a role in creating your concern? What type of technique can be used to create trust when sharing the ugly truth?
4. Provide some insight you captured from this lesson that will help you be a better leader when facing reality while appreciating your participation in the issue.
 
Oh,so tomorrow is the Welcome Reception and Networking Directory photography session in Houston for the Brainstorming Session. I just can't wait! I am convinced Tammy Siewruk, the founder of Multifamiy Pro and this conference will single handily break our industry out of our economic funk. Hear me now...or in January, as I will be placing the call of appreciation and posting my prediction.
 
Will you be present? If not, http://www.facebook.com/EllipseGroup where we will have plenty of updates and onsite reporting, (Elysa has been rather busy this week with getting us ready, and I sent her off to buy a new Flip camera for us to tote around.)
 
 

The I in Internet

At what point does fashion or current culture become standardized in the English language? Below, as Joe, himself, perpetuates the topic to his co-workers for consideration, and I am certain he will be using this guidance in his own personal use.  Does he foresee this type of social acceptance become formally approved? As noted in my response, for fear of looking illiterate or incapable of using spell check, I delivered a clear message that until some other certifiably validated source on the uses within the English language states this as acceptable, we will continue to capitalize as previously noted appropriate. When it comes to corporate communications, many know I cringe at the lack of formal communications and the impact the Internet and its appropriately styled prose for blogging and posting, leaves a lot to be desired. I do though really enjoy working with this bright young man; his plethora of alternative information makes conversation with him not only interesting, but also extremely enlightening.

Joe Foster, our Marketing and Training Guy sent out an employee memo on this tidbit on Friday evening after reading a story in Wired News:
Joe States “Just a little grammar terrorism. I do not submit that this is definitive. There is, however, a debate afoot: language is fluid, and ever-changing.” Noting from Wired News in his email reference -
http://www.wired.com/culture/lifestyle/news/2004/08/64596  Effective with this sentence, Wired News will no longer capitalize the "I" in internet. At the same time, Web becomes web and Net becomes net. Why? The simple answer is because there is no earthly reason to capitalize any of these words. Actually, there never was.
My unadulterated response is included herein -
And, when did Wired become the single source for the English language? Does Wired's cutting edge, and frequently, unprofessional editorial prose, pathetic in form, cut into everyone's tender sensibilities more frequently, than not, anyways? I'm certain if they said the use of profanity (F***, is used regularly at Wired) in editorial writing is justified, the Wall Street Journal and the New York Times would hardly oblige.

I surely hope "I" am departed from the planet before Blog approved script is blessed as appropriate. Especially in business, when it conveys ignorance and lack of creditability to the receiving party.

I am certain all parties with Ellipse will read into what is intended herein. Regardless, thanks Joe for an interesting topic here - I love it, and the magazine.
 

Management Leadership Sound Bites

This morning will looking for something in my purse, I stumbled across these notes from some day in the past, a lecture, a panel a television story, who knows... I like to write stuff down, that is how I learn and process the concepts. I actually carry a small leather index card holder in my handbag, so it is always convenient and each card can be pulled out and used accordingly. Frequently left in the consol of my car with a phone number or address written on it, to be tossed at the next car wash.

Today, I retyped my frequently illegible, content into this summary. Lots of solid, yet random details, which can be implemented singularly and collectively. Enjoy.

Fundamental Attribution - Error Awareness is well understood (the form of origination).

Humility -
Publicity -
Not better than others
Followed as the nature of one's position
 
Lack of conflict looses commitment or Disagreement is synonymous with commitment
Make a decision as a leader it creates by in from followers.
Behavioral accountability is the last addressed conflict - Behavior precedes results
Vulnerability creates trust.
Smart (95%)
Healthy (5%)
Strategy
Minimize Politics
Marketing
Minimize Confusion
Finance
High Moral
Technology
High Productivity
 
Low Turnover
 
The power of kind truth – Engage a leader with honest, sincere ideologies.
Steven Covey says:
Circles of influence -
Circle of Concern -
What you control
What you can't

Thank God its Saturday!

Why does it feel like sometimes the weekend arrives just before you're going to implode? I mean really, who ever created the calendar to a five day cycle, I guess many of us would say “God”, clearly had some insight on how much the human kind can handle until they need a break. This week was exceptionally trying, with the company meeting and volumes of strategic planning with the new org chart and employee movements. Then, pile on volumes Brainstorming preparation, which is next week in Houston.

Side note, I am right, we got the preliminary numbers for this year's attendees at Brainstorming and it looks like we'll enjoy a solid showing, up 25% over last, a full 50% improvement over this year's other shows. Good for Tammy to enjoy some momentum, she deserves it after so many years of banging that show around and when it comes down to it, this is bar none our best show every year. Oh, still haven't decided? Since the crowd will be there, I'm gonna say, “You'll be missing out if you don't grab a Southwest round trip and swing on by with a one hour notice to your team.” We will be at the show with this fall's Ellipse Technology Solutions, this time a special edition, as it includes an open letter from our President, Lee O'Conner. I am especially proud of that content, since for the first time in our company it presents our commitment to our clients, employees and the industry. It's clear, concise and inspirational. When Lee gets her running shoes on and her team in place, she's going to lead us into a really solid 2010.
Speaking of Technology Solutions and team work, Elysa Rice, our marketing manager, coordinated the fasted publishing of this semi-annual booklet in the 5 years we've been doing it. A record 6 hours, beginning to print! Employees contributed design, editorial, proofing and coordination between nearly every department in the organization. I was impressed, and ironically this little project turned into a real team building exercise. Especially at 6pm when I got on the overhead phone system asking who could stay after to help with proofing and layout review. Elysa is a great lead and an extremely talented young lady, for she managed to complete a project that previously took nearly a week beginning to end, in just one afternoon.
When I got home late last night from being a team member on the above, the balance of my evening was high jacked by two of my neighbors who decided to continue their afternoon cocktails at my house with an impromptu self- invited dinner. The raves I received for my grilled, previously frozen hamburger patties, boiled red new potatoes and the can of green beans made me laugh. I couldn't figure out if the meal was complemented with the nice Cab I opened or that it reminded them of a meal our mom's would have made when we were kids. Either way, we laughed all night into the early morning hours, drinking and eating any snacks we could find in my cabinets, to a point that I know I am going grocery shopping tomorrow after church.
My next door neighbor's been on vacation in Mexico all week, with this guy she's known for years. I shared with the gals in last night's conversation, “She must be bored; she called five times this week to provide me the nightly dinner menu.” Of which we all chuckled, quietly wondering to ourselves what the real story was about the trip, hardly waiting for her return and a review. We also laughed about my response to a comment made when exiting the restaurant on Thursday night. When one gal said to another “I know why your cold, you're not dressed appropriately”, noting how scantily clad the other was, of which I told her, “Sure, next time you can wear leggings with your thong.” Both of us knowing that being warm is a general sacrifice for beauty, regardless of which season.
Oh yeah, back to my weekend….
Not much, regrouping time in the home that I love, time spent cleaning, reading the paper, pruning my house plants, laundry and the like. So much for all those shows I've scheduled on my cable TV DVR, never quite get to those. Guess it's not unusual, since I never quite get to movies either. By the time I think about that, I am in between showings and there is always some other distraction in between that prohibits me from actually driving into the parking lot of the theater. It's nearly 10pm and that dumb show Cheaters is on one of those high number local channels, maybe I can just get ready for bed and cast judgment on how stupid (trashy) people can be, that's usually entertaining.

Need a computer?

 

Could this be the one?

According to the FTC, the company's brazen business model continued without interruption after the 2008 settlement. "In fact, in the year following entry of this Court's Stipulated Final Judgment and Order for a Permanent Injunction, BlueHippo financed—at most—a single computer to the over 35,000 consumers who placed orders for computers that could be financed during the period," the FTC told a court (PDF) yesterday. In the meantime, the company took in a cool $15 million in payments from consumers, who don't appear to have received anything in return.

Here's how bad the situation was: according to an FTC footnote buried in the agency's new court filing, "the shipment of this [one] computer was most likely in error, rather than a computer that BlueHippo intended to finance."

Oh, but for the Competition

One for the OMG file!

 

Anyone who has ridden with me in my 2006 blue bettle knows I drive like I'm in this guy's $1.25M bugatti... thank heaven's I never drove my car into a salt marsh. Well, not yet anyways.

Quoting the story, Gilchrist said he doesn't know if the car was salvageable, but in his words, "Salt water isn't good for anything."

 

 

 

Bowling Starts Soon

When I do these posts from my home computer this is my desktop image. Relaxing, and yet sometimes a bit too inviting, as I am tired and wishing that somehow I can roll back time and not have to go to work a mere 9 hours from the time I got done writing. Or better yet, head to this remote destination and call in sick when I arrive.

Ok, so I was attempting to capture the screen shot from Microsoft Window “Azul” Desktop image. I stumbled across the new version of my desktop which is more reflective of what my life is frequently like. (One of my neighbors asked me how my "semi-retirement" is going; now that Lee is running the company. I suggested that I traded in my day for full time stress. ) Freakin' awesome!

Tonight, I enjoyed an Italian dinner with a handful of my neighbors at a small sophisticated place in the master planned community in which I live. Bruno's has been in Valley Ranch for over 20 years and the food, atmosphere and host is consistently excellent. Oh, and while I'm at it, Blue Ocean in Lewisville in the corner of Hgwy 121 and McArthur is hands down the BEST sushi place in North Texas. Kim, the owner, is a perfect restranteur and her Texas influenced personallycreated recipes are fabulous. When there order my favorite item(s), Tuna Delight, Lone Star Role and Mt. Fuji Roll, and a nice, cold bottle of Sonoma Cutrer.
Ok, today I was fending off a hangover for the better part of the day. Our company meeting or the remnants of us folks were kicked out of the Dallas 300 at 12:00am. Based on the sorry looks I got from a couple of guys in the sales department this morning, I know the donuts helped, but certainly didn't cure it. Pizza at noon helped, but it was the pasta at dinner which moved the needle back to normal, in my book.
Yesterday, when Lee and worked the opening to the meeting, the tables were piled high with 17 lbs. of the crappiest candy available at the Dollar Store, mixed with one of those 3 lbs. ”good” Mars bags filled with Twix, M&Ms, Snickers and Milkyways. Oh, and don't forget the children's party prizes such as air expanding smiley heads, full replicas of plastic bugs (Cockroach included), die cast cars, baby decks of cards, mini hand clappers and anything I could grab at the Party Wherehouse that can be squeezed, fiddled with or thrown at an opportune time during our day. “Oh Lee, I spent 200 bucks on crap for the meeting last night…” We asked our employees to raise their hand if they've never participated in an annual meeting with Ellipse, mind you, we rescheduled this one twice and I attempted to cancel the day prior, yet again. Over half the room! Holy Shit, where the heck did they all come from? And, can we fit in here next year, cause last year the restaurant with the video games was miserable and this place rocked.
As I noted the other day in my rant on my excruciatingly full day, at the bottom I referenced that we are doing the fall study group (you know, like church) on the book 7 Lessons for Leading in Crisis, by Bill George, the ex-CEO of Medtronic. I explained to all that the book uses large corporate, high level examples, but the content is just as appropriate to even the smallest of daily type issue. You don't have to wait for the Swine Flu to take out your entire team of people to have a crisis at your organization, you can simply spam the living shit out of your newsletter list… See previous blog apology to all our favored fans.
During the meeting we introduced our new org chart and restructure to the company. We shared new titles, promotions and departmental configurations. Lee presented her 6 point President's Vision to the group. Which I found extremely easy to digest and follow. I was impressed, period. During my tenure, I never brought out a six point plan for the company and so succinctly presented to everyone included my solid vision for my leadership position. Now I personally know why so many great entrepreneurs quit immediately after their migration contract ends, it's difficult as hell to see the next generation unravel your heartfelt ideologies, processes and management programs, or in Lee's case make me look like a stupid ass for not being so easy in my approach to the business. Here is her vision. I asked if it was ok to post, since I felt it reflected well on our client management and future business interactions, both public and private.
President's Vision
  • Implement a culture of ownership, with each employee understanding and executing his/her desk with pride and professionalism.
  • Enable open dialog cross-departmental collaboration meetings designed and structured for information, not just project updates.
  • Review internal systems/processes for streamlined/reduced data entry, expense reduction along with elimination of out date and non-producing systems; followed by a review of individual product successes and sales processes.
  • Create accurate reporting programs for accountability deadlines within the production line, while reducing the quantities of memos delivered to the company at large.
  • Like they say in baseball “touch'em all,” engage better client relationships, not just from the sales perspective, but for all aspects that touches the customer.
  • Distribute and complete 360 reviews for all employees by the end of 2009.
At 5pm the meeting ended and the black light bowling began, oh, and the typical Ellipse open bar. It was kinda funny how many people came up to me and said, “so are there drink tickets?” I laughed and said “no, just order what you want, but we're only going to be here for just 1.5 hours.” Sure, famous last words. as 6 or 7 of us ordered new round of dinner at 9pm with a game of cut throat pool for those willing to play with me, even knowing I have a pool table in my second living room. While bowling, a couple of the four new hires from the day before the meeting sat on the visitors' row of high tops, but one new guy, and which I honestly don't know his name… pulled right up, picked a lane and got started. (I've got this feeling he's gonna be a keeper). Oh side note, in other typical Ellipse fashion, we hired four new employees and one quit before lunch even ended, with a text message to Kristi Johnston with the guidance that he took the other job he was waiting on. (Thank God he didn't waste three weeks of everyone's time getting him acclimated to our systems.)
I heard so many thanks, and appreciative voices for the team gathering and opportunity to get to know your co-workers on a more personal part. Oh, and the leadership training parts made it interesting and enlightening. For those who care, each week I will post the home work as we go through the book chapter by chapter, if you wish to follow along.

Security Patch on Adobe Shockwave

Yes, I realize Shockwave is really not a cutting edge program like Adobe's Flash, but you might stubble upon a site with a vulnerability.

Per Chris Blake, in the networking department - Adobe has recently released an update to Shockwave player, addressing numerous security issues. I need everyone to update to the latest version by doing the following:

 http://get.adobe.com/shockwave/thankyou/

<< February 2010 >>
Sun Mon Tue Wed Thu Fri Sat
  1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28  

Lisa Benson

All statements, thoughts, opinions and ideas expressed in the CEO Blog are those of Lisa Benson. In no way should it be perceived that Ellipse, its executive team or employees are in anyway involved in the presentation of the material found within this blog.

Send a Comment

Subscribe to CEO Blog
Send Tell-A-Friend PostcardFollow Us on TwitterAdd Us on FacebookEllipse TipsRead Our CEO's BlogJoin Our Newsletter